SharePoint

Identity Crisis...

The Questions the Business Super End

User Need to Ask of their Organizations

and of SharePoint

2

SharePoint in 20 words or less

• Better yet 140 characters and I’ll

spot you # (hash marks)

3

CMS Watch ‘09 SharePoint Report

SharePoint is not a product that can or should be “turned over to business” in a tactic conspiracy between IT and business units so they don’t bother each other.

4

Who are you?Business Supper User

Think like the business

Talk like IT

Understand SharePoint

Act on it

Sparta

or

Athens?

Sparta

Athens

8

What is the culture?

• Collaboration Maturity

– (Lee Reed’s series on EUSP)

• Info lock down

• Individualist or group minded

• Are you ready for Social Media?

• How much of business critical

software can interface easily with

SharePoint?

9

What is the change culture like?

10

What do we stand to gain?

11

Who are the players?

Remember you know your organization better than anyone else.

12

What language does SharePoint

speak?

Microsoft-ish,

Business terminology,

SharePoint-ish?

13

Always address business problems

• Don’t get too caught up in the

coolness of the technology

• Remember when to say no

Platform?

or

Product

15

Grab & Go

16

Start off being selfish

Stay very close to the OOTB

solutions at first

17

Doesn't mean the box can’t

fit your needs

18

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Good tools

• Notes and step guides

• Blog sphere

• Twitter

• Screen Capture Software:

– Captivate or Camtasia

• Project Management basics

What deciders want to hear

or see

• Governance

• Notification automation

– Alerts and workflows

• Project Management terminology

and concepts

• Have a minor branding solution

ready to go

• Get multi-media on your site

21

Getting Buy in from End Users

• Don’t tell people what SharePoint is

tell them what your site is !

• Be ready to explain and show basic

navigation, over and over again.

• Translate SharePoint-ish

22

More good ideas

• Build up a repository of content & rotate highlighting them

– Interview blog posts (Parts 1-3)

– Existing help tutorials, glossaries, procedures

– HR or New Hire forms, docs, compliance trainings

– Look to replace existing solutions:

• LMS & Newsletters

23

IT

Business

Needs

SharePoint

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Being SharePoint’s Corner

25

I just put the reflexes

in the proper direction.

Angelo Dundee

26

Web 2.0 Case

27

Connecting people with

purpose / Web 2.0 Case

• Who owns 2.0? – Especially underlying SharePoint and content

infrastructures

• What areas of 2.0 governance should be approved?

• What regulations are relevant and how do we comply?

• What stimulus would push for people to post?– Examples of what to do and not do

• Where do we want 2.0 champions to focus on?– Phases 1, 2, 3

28

Connecting people with

purpose / Web 2.0 Case

• Who Supports this?

• Who/How are people going to be trained?

• Should 2.0 and Business centric sites be

incorporated together or left to exist on

their own?

• What happens when pilot budget runs

out?

– Requests for site configuration and space

29

Connecting people with

purpose / Web 2.0 Case

• How do we get funding for this new

project?

• Who needs to approve this project?

• Who is accountable for 2.0 results?

• What should be spent on 2.0 this

year?

• And we haven’t event addressed

content flows...

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Result

Infrastructure was not addressed and bugs

between native SharePoint and the 3rd Party

add-ons began to pile up

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Focus +Communication

Collaboration

Innovation

Productivity

Governance

EnablersBusiness Needs

People

Web 2.0 Trends

Strategy

Technology

= Business ValueDiscover & connect with biz & IT

Share tacit knowledge

Capture organic growth

Organizational transparency

Broad participation

32

Political Landscape

Org’s Culture

Easy SharePoint Wins

IT players

Business Players

OOTB Solutions

Blog sphere

3rd Party Vendors

End User Analysis

Governance

Support Tools

SharePoint-ish

Taxonomy

Self Sufficiency

The fight is won or lost far away from

witnesses - behind the lines, in the gym,

and out there on the road, long before I

dance under those lights.

Muhammad Ali

Twitter: @SharPtContender

Blog: www.sharepointcontender.com

Email: mhinckley@gmail.com

LinkedIn: http://www.linkedin.com/in/mhinckley