The New World of Collaboration

It’s nice to share, or is it...?

Bob Kreha, PMP BrightStreet Group, USA

Agenda • What I’ve been doing lately • Collaboration as a “hot topic” – how we got

here • Now what - strategies for providing an

environment conducive to collaboration • Open Discussion

What I’ve been doing

Different Industries – similar objectives

How we got here

How we got here

Cerner

Lawson SAP

The desktop

Word

Photoshop

Excel

What goes on in the Gulf • Less rigid than the relatively inflexible

processes that run the core business • Requires a team that can last from 30 minutes

to a year • More complex than desktop tools can handle

The most successful collaborative workflow engine of all time!

The “Who Cares” slide!

• Virtual workers • Worker stratification (contractors, vendors, partners, etc.) • Aging workforce • Attachment hell and Outlook as your corporate document

mgmt system • You can’t search for what isn’t there…

A user’s perspective · My personal “Collaboration site” is ALWAYS full – if we are suppose to store documents there, give us more space (especially for mobile workers) · It seems to be the solution for everything – create a Collaboration Site, put it on Collaboration site, etc. People just roll their eyes when someone says

this. · Shared / team sites seem to become “dumping” grounds, and never kept up-to-date. · User learning opportunity – with team sites, nobody puts anything out there, but still just sends emails with attachments, etc. instead of posting on

“Collaboration site” to share with others · Rarely are the sites used to their full capacity – calendars, to do lists, etc. · It’s almost more of a chore to put things on “Collaboration site” (another learning opportunity for us) · User fear – it appears to be very overwhelming; especially when it’s MANDATED that you switch to “Collaboration site”, and you just have to learn it.

(yes, we had classes but I didn’t attend, and I’m guessing most people didn’t – unless they were one of the people who were deemed “Collaboration site” expert for the team)

· Understand that there will be different levels of user needs – marketing / communications could probably utilize the calendars, forms, etc. while

another group simply does just need it as an archival spot for documents. · It’s frustrating when you are trying to save to your Collaboration site, for example from Excel, and it lets you do it one time, but then won’t let you

another time. Fickle.

It’s nice to share

Maslow’s Hierarchy

Bob’s Hierarchy for Sharing A wiki

Document Libraries

Network file share

My C: Drive

A printed copy on my desk

The other side of the pyramid Information

is power

I don’t trust our VPN

I’ll share it when it’s finished (as a PDF)

Someone else could take credit for my work

I don’t want department XYZ seeing what we’re doing

Collaborate or drown?

Barriers to Sharing?

Best Practices

Lessons Learned

Project Status

Documents

To be successful, you have to invert the pyramid

Information is power

I don’t trust our VPN

I’ll share it when it’s finished (as a PDF)

Someone else could take credit for my work

I don’t want department XYZ seeing what we’re doing

Now what? Strategies to expand the adoption of collaboration without

creating a new digital landfill

Productivity

Governance

Anthropomorphism

Wow, is it 5:30 already??

The nirvana of personalization

SPD’s and CDU’s

Transparency Really, I WANT you to know…

Strategies

Productivity if you build it, they will NOT come…

Productivity

Collaboration is not about proximity, it’s about trust…

Productivity Employee Services

Forms Management

Project Truth

News!

Work Spaces

Who’s on First

Productivity

A model portal

Transparency

Transparency

Cerner

Lawson SAP

Word

Photoshop

Excel

Transparency

Transparency You know you make me want to shout!

Transparency

News Executive Blogs Projects Balanced Scorecards Strategy

Corporate Information

universally of interest to all employees

Taking news and putting a face on it What is everyone

working on and how is it going How are we doing,

really Where are we going next and

what is your role in that?

Anthropomorphism

Anthropomorphism

The Art of Governance

Governance – Dante was right

Governance – Only nine circles?? • The Nine Circles of Hell

• First Circle (Limbo) • Second Circle (Lust) • Third Circle (Gluttony) • Fourth Circle (Avarice and Prodigality) • Fifth Circle (Wrath and Sullenness) • Sixth Circle (Heresy) • Seventh Circle (Violence) • Eighth Circle (Fraud) • Ninth Circle (Treachery)

Bob’s six circles of Governance Hell

There’s no “I” in Governance

Governance – good sports

Governance – how much is too much?

Summary

Thank you!