Post on 13-Oct-2020
SERVICE ENGINEERING
FOR THE
DIGITALIZATION IN FUTURE SEAPORTS
M.Sc. Aaron Heuermann
BIBA – Bremer Institut für Produktion und Logistik GmbH
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Maritime Supply Chains
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
ISO intermodal containers
standardization
Container ships with cargo
capacities up to 20,000 TEU
repetitive processes
Standardization and repetitive
processes enable a
high automation
Container Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Partial automation and
manual process steps
along entire supply chain
Disruptions in information
flows
Digitalization in Container Logistics
Internal automation in
terminals using automatic
guided vehicles
Internal digital information
flows
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Project Logistics
Main frames, towers,
blades etc. with varying
sizes
individual components
Varying conditions and
individual processes
low automation
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Iterative Process and Requirements Assessment
Logistic
Systems
Logistic
Processes
Stakeholders
Greenfield
What if …
Critical
Incidents
Change the system boundaries
Process modeling (BPMN 2.0)
Varied views and interfaces
Planning from scratch and variance comparison
… the container ship is delayed
Weather, delays etc.
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Decentralized and nontransparent availability of ship
schedules and cargo closing deadlines
Automatic identification and fleet management
systems allow localization of ships and trucks
Initial Situation in Container Logistics
Ship
ScheduleShip
ScheduleShip
Schedule
Ship
ScheduleShip
ScheduleShip
Schedule
Ship
ScheduleShip
ScheduleShip
Schedule
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Collect and integrate ship
schedules and cargo closing
deadlines from various sources
Intelligent tracking data
processing and comparison
with schedules
Centralized and transparent
distribution to all stakeholders
Service Ideation for Container Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Long handling operations at
distributed locations
Experts and certifiers are
required at each location
Expert knowledge and
experience is only available at
one location at the same time
Individual and no collective
knowledge and experiences
Initial Situation in Project Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Centralized supervision and
controlling of complex handling
operations in a virtual control
center
Intelligent processing of video
and sensor data streams
Collection and distribution of
experiences and expert
knowledge
Service Ideation for Project Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Portfolio for Evaluation and Selection
Make data available
(2)
Implement
(1)
Do not implement
(4)
Wait until data become relevant
(3)
Data
rele
van
ce
Data availability
low
hig
h
low high
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
System Architecture (I)
Local data selection and
preprocessing is required
Data encryption and
protection is required
Microsoft Azure Cloud
Services enable
high service availability
and scaleability
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
System Architecture (II)
PresentationProcessingTransportData sources
Storage
Devices(IP)
Devices(IoT)
Devices(Low Power)
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Iterative Implementation and Evaluation
Plan
DoCheck
Act
Plan
DoCheck
Act
Initial situation „Smart Vision“
Service
maturity
Other capability levels
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Collect and integrate ship
schedules and cargo closing
deadlines from various sources
Collect automatic identification
system and tracking data
Compare schedules and actual
data to identify conflicts
Capability Level A in Container Logistics
Ship
ScheduleShip
ScheduleShip
Schedule
Ship
ScheduleShip
ScheduleShip
Schedule
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Saved time
DelayScheduled shipping time Unloading time Loading time
Wasted t.
ATD PTA ETA Beginn of loading PTD
Cargo Closing
Intelligent calculation of dynamic cargo closing deadlines
Capability Level B in Container Logistics
Scheduled shipping time Unloading time Loading time
Req. storage time
ATD PTA/ETA Beginn of loading PTD
Cargo Closing
Req. storage time
DelayScheduled shipping time Unloading time Loading time
Req. storage time
ATD PTA ETA Beginn of loading PTD
Dynamic Cargo Closing
ATD = Actual time of departure, PTA = Planned time of arrival, ETA = Estimated time of arrival, PTD = Planned time of departure
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Nowadays, cargo closing
is confirmed when a
container is at the terminal
Location and state
tracking allow cargo
closing confirmations
when containers are
closed and in a defined
area
Capability Level C in Container Logistics (I)
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Savings
Nowadays, one cargo closing deadline for documents and
containers
Separating the information and material flows leads to
multiple cargo closing deadlines and savings
Capability Level C in Container Logistics (II)
Req. storage time
Scheduled shipping time Unloading time Loading time
Processing and storage time
Cargo Closing
Scheduled shipping time Unloading time Loading time
Documents processing time
Informational Cargo Closing
Material Cargo Closing
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Smart Containers interact and
with other containers, vehicles
and parties autonomously
Container2X communication
Containers autonomously
agree individual processes
with other parties according to
destination and content
„Smart Vision“ in Container Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Remote supervision of
handling operations using
modern communication and
video systems
Parallel streaming in a virtual
control center
Capability Level A in Project Logistics (I)
Body Cam
Web Cam
Drone
Video Wall
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Nowadays, experts and certifiers are required at each
location
Remote supervision allows parallel handling operations
Capability Level A in Project Logistics (II)
Travel time and cost Operation time and cost
Travel time and cost Operation time and cost
Handling Operation A
Handling Operation B
Operation time and cost
Savings
Further handling operations possible
Handling Operation A
Operation time and cost
Handling Operation C
Handling Operation B
Add. handling operation
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Intelligent personal
assistants provide state
dependent decision
support and operation
guidelines
Additional information via
Augmented Reality
Combining video and
sensor stream analytics
with experiences and
expert knowledge
„Smart Vision“ in Project Logistics
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Copenhagen, May 31th, 2017 Service Engineering for the Digitalization in Future Seaports, M.Sc. Aaron Heuermann
Service
ideation
Service
requirements
Service
design
Service
implementation
Service
test
Market
introduction
Conclusion – The Service Engineering Process
Continual
improvement
IT test
Collection of
ideas
Evaluation of
ideas
Process
assessment
Requirements
assessment
Product model
Process model
Business Model
implementation
Organisational
measures
Product test
Process test
Marketing
activities
Roll out
Resource model
IT architecture
Human resources
measuresResource test User feedback
IT implementation
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BIBA – Bremer Institut für Produktion und Logistik GmbH
Postanschrift: Postfach P.O.B. 33 05 60 · D-28335 Bremen / Germany
Geschäftssitz: Hochschulring 20 · D-28359 Bremen / Germany
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Tel: +49 (0) 421/218-02 Fax: +49(0)421/218 - 50031
E-Mail: info@biba.uni-bremen.de · Internet: www.biba.uni-bremen.de
Geschäftsführer: Prof. Dr.-Ing. habil. Klaus-Dieter Thoben, Olaf Simon
M. Sc. Aaron Heuermann
Research Scientist
her@biba.uni-bremen.de
+49 (0) 421 218 - 50 172
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