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ITM 303 SAP SOLUTION MANAGER ALM FOCUS AT TERUMO BCT
SRINIVASU GARAPATI
OCTOBER 21, 2014
In this session …
This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
2
In this session …
This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
How we leveraged Expert Guide Implementations from SAP in
enabling ALM functionality through Solution Manager
3
In this session …
This session will describe how Terumo BCT implemented Application
Lifecycle Management through Solution Manager
How we leveraged Expert Guide Implementations from SAP in
enabling ALM functionality through Solution Manager
How can you adapt Solution Manager with internal resources, without
using external consultants
4
5
Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Terumo BCT, a global leader in blood component,
therapeutic apheresis and cellular technologies.
We believe in the potential of blood
to do even more for patients than it does today.
This belief unites our organization,
inspires our innovation and strengthens
our collaboration with customers.
Terumo BCT Unlocking the Potential of Blood
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Company Profile
Established: 1964 as COBE Laboratories
President and CEO: David Perez
Number of Associates: 4,800
Global Headquarters: Lakewood, Colorado
Regional Headquarters: Brussels, Buenos Aires, Hong Kong, Tokyo
Manufacturing Facilities: United States, Belgium, Japan, Northern Ireland, India, China, Vietnam
(coming in 2015)
Main Business:
A global leader in blood component, therapeutic apheresis and cellular
technologies, Terumo BCT is the only company with the unique
combination of apheresis collections, manual and automated whole
blood processing, and pathogen reduction coupled with leading
technologies in therapeutic apheresis and cell processing.
Parent Company: Terumo Corporation; Tokyo Stock Exchange (4543)
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Terumo BCT Global Footprint Satisfying customer needs wherever they are located
Hong Kong, CH
Ho Chi Minh City, VN 2015
Brussels, BE
Larne, UK
TBCT HQs Lakewood, CO
Buenos Aires, AR Terumo BCT does business in more than 120 countries:
• Corporate/group HQs (2)
• Regional HQs (5)
• Regional sales offices (39)/regional non-sales offices (4)
∆ Manufacturing sites (7) in 7 countries
Trivandrum, IN
TC HQs Tokyo, JP
Fujinomiya, JP
Changchun, CH
Leuven, BE
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WE IMPROVE LIVES THROUGH INNOVATION, QUALITY AND SERVICES ENABLED BY OUR BLOOD COMPONENT, THERAPEUTIC APHERESIS AND CELLULAR TECHNOLOGIES.
Corporate Mission
Industry Experience with Solution Manager
Complexity in implementation
External consultants required for implementation
Lack of Subject Matter Experts internally
Maintenance difficulties
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Expert Guided Implementations What is EGI
Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
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Expert Guided Implementations What is EGI
Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert
13
Expert Guided Implementations What is EGI
Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert
The methodology closes the gap between class room trainings and
consulting
14
Expert Guided Implementations What is EGI
Expert guided implementation is a new delivery methodology from SAP.
The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert
The methodology closes the gap between class room trainings and
consulting
Expert guided implementation provides guidance for the execution phase of
your project
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Expert Guided Implementations
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Expert Guided Implementations Highlighted in green indicates attended at Terumo BCT
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
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What has changed in Solution Manager 7.1 ?
Solution Manager Evolution
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Solution Manager Evolution Before Guided Procedures
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Solution Manager Evolution Before Solution Manager 7.1
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No clear way of executing and implementing functionality
Very difficult to implement
Very difficult to log the steps
No easy way to find the status of the steps
Guided Procedures
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Guided Procedures Solution Manager Configuration
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Guided Procedures Basic Setup
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Guided Procedures System Preparation
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Guided Procedures Technical Monitoring
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Guided Procedures Advantages
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Guides you step by step
Shows you who performed the task
Provides you the status of the step
Automated steps
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Technical Operations Processes
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Technical Operations
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New infrastructure for Technical Monitoring and Alerting
Technical Administration
Technical Analytics
Enhanced Root Cause Analysis
Technical Operations
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New infrastructure for Technical Monitoring and Alerting
Technical Administration
Technical Analytics
Enhanced Root Cause Analysis
These work centers were all implemented at
Terumo BCT
Technical Operations
How does Solution Manager collect the data from all managed
systems?
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Technical Operations
Pull Data providers
Push Data providers
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Technical Operations Pull Data Providers
Configuration: The configuration for all metrics collected by PULL data
providers is stored centrally in the directory tables of the Solution Manager
Scheduling: The data collection is scheduled centrally on the SAP Solution
Manager
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Technical Operations Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
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Technical Operations Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: EarlyWatch Alert results, E2E Change Analysis
results, …)
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Technical Operations Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, …)
ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, …)
38
Technical Operations Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, …)
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, …)
ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, …)
DB: Solution Manager retrieves database metrics from the connections of
DBACockpit (Examples: Database backup status, Database table space usage,
…)
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Technical Operations Push Data Providers
Configuration: The configuration for all metrics collected by PUSH
data providers is distributed to the Diagnostic Agents in an XML
during the setup.
Scheduling: The data collection is scheduled locally by the agent
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Technical Operations Push Data Providers
Different push data provider types:
Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, …)
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Technical Operations Push Data Providers
Different push data provider types:
Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, …)
Introscope:
The Introscope Enterprise Manager collects metrics which are sent to the
Solution Manager by calling a web service (Examples: J2EE metrics, BOBJ
metrics, …)
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Technical Operations Impact on SAP landscape
We did not observe any spikes in CPU or Memory utilization
Due to collection of data at different timings by data providers, no
bottlenecks (e.g., jobs running longer) were noted
Since Diagnostic agents are updated automatically with Solution
Manager upgrades, no extra maintenance is required.
Host Control agent upgrades can be automated, resulting in reduced
manual intervention/maintenance of each agent
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Timelines EGIs Attended at Terumo BCT
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2011 2012 2013 2014
SAP Solution
Manager 7.1
Roadmap -
Application Lifecycle
Management
Roadmap design
Basic
Configuration of
SAP Solution
Manager 7.1 –
Job
Scheduling
Management
System
Monitoring and
Reporting -
Data Volume
Management:
Methodology and
Infrastructure
Custom Code
Management
campaign and
CDMC
SAP Solution
Manager 7.1
configuration
SAP Business
Objects BI 4
Security
Optimization
Service (SOS)
Transport
Execution
Analysis –
Performance
Optimization
(PERF)
Solution Manager Upgrades Milestones
2011 - Solution Manager 7.0 to 7.1 SP3 Upgrade
2012 - Solution Manager 7.1 SP3 to SP7 Upgrade
2013 – Solution Manager 7.1 SP7 to SP10 Upgrade
2014 – Solution Manager 7.1 SP10 to SP12 Upgrade
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Solution Manager Upgrades Upgrade Benefits
Important to keep up to date with Solution Manager Support pack
upgrades
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Solution Manager Upgrades Upgrade Benefits
Important to keep up to date with Solution Manager Support pack
upgrades
Upgrade ST-PI and ST-A/PI components in managed systems
regularly
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Solution Manager Upgrades Upgrade Benefits
Important to keep up to date with Solution Manager Support pack
upgrades
Upgrade ST-PI and ST-A/PI components in managed systems
regularly
Attend Solution Manager 7.1 Roadmap session at SAP TechED &&
d-code.
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ALM Timelines
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Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup
2011 2012 2013 2014 2015
ALM Timelines
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Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup
Managed System Configuration
Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
ALM Timelines
52
Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup
Technical Monitoring
Implementation
Project Approved for
Job Schedule Management
Solution Manager 7.1 SP10
Upgrade
Managed System Configaration
Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
ALM Timelines
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Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup
Technical Monitoring
Implementation
Project Approved for
Job Schedule Management
Solution Manager 7.1 SP10
Upgrade
Managed System Configaration
Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
Unified Job Monitoring
Implementaion
Project approved for BPCA and
SEA Implementation
Solution Manager 7.1 SP12
Upgrade
ALM Timelines
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Solution Manager Upgrade
from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup
Technical Monitoring
Implementation
Project Approved for
Job Schedule Management
Solution Manager 7.1 SP10
Upgrade
Managed System Configaration
Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
2011 2012 2013 2014 2015
Unified Job Monitoring
Implementaion
Project approved for BPCA and
SEA Implementation
Solution Manager 7.1 SP12
Upgrade
BPCA Implementation
Scope and Effort Analyzer
Implementation
Analysis of Solution
Documentation and Custom
Code Management
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Roadmap Implemented at Terumo BCT
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Roadmap Current work in progress
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Roadmap Terumo BCT Future ALM Roadmap
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Agenda
About Terumo BCT
Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up
Benefits
Centralized monitoring and administration through Solution Manager for entire landscape
Job monitoring
System exceptions
RFC failures
Interfaces
Availability
Tracking of administration tasks
Minimal overhead to manage new systems when adding to your landscape We are well positioned for implementation of new work centers (e.g., BPCA and SEA)
Advanced tools for complex troubleshooting (e.g., change analysis, trace analysis)
We have built internal expertise
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Key Points to Take Home
Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
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Key Points to Take Home
Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
Implement latest support packs before each phase of the project, to get
latest enhancements
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Key Points to Take Home
Create a project for each phase of ALM, like a project from business –
Collect Requirements, Design, Build, Test, Deploy and Training
Implement latest support packs before each phase of the project, to get
latest enhancements
Leverage online resources from SAP for every phase of the ALM. Use
Expert Guided Implementation services (5 free sessions per year),
RKTs and Guided procedures
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Key Points to Take Home (Continued…)
Allocate a Basis resource as Solution Manager Administrator
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Key Points to Take Home (Continued…)
Allocate a Basis resource as Solution Manager Administrator
Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
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Key Points to Take Home (Continued…)
Allocate a Basis resource as Solution Manager Administrator
Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
Create smaller projects rather than a big blown implementation
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Key Points to Take Home (Continued…)
Allocate a Basis resource as Solution Manager Administrator
Maintain visibility of ALM implementation by keeping the Management
Team onboard at every stage of the project
Create smaller projects rather a big blown implementation
Solution Manager is included with Enterprise Maintenance –
Leverage software you already own
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Useful Resources
SAP Enterprise Support Academy – Learning Studio
https://support.sap.com/support-programs-services/solution-manager/training-services.html
SAP Solution Manager Homepage
http://service.sap.com/solutionmanager SAP ALM Homepage
https://support.sap.com/support-programs-services/solution-manager/processes.html Technical Operations Wiki on SCN
http://wiki.scn.sap.com/wiki/display/TechOps/Home SAP Solution Manager setup Wiki on SCN
http://wiki.scn.sap.com/wiki/display/SMSETUP/Home Solution Manager Documentation and Release Notes
http://help.sap.com/solutionmanager71 ALM on SAP Community Network
http://www.sdn.sap.com/irj/sdn/alm
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QUESTIONS
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My Contact Information:
Srinivasu.garapati@terumobct.com
Twitter: @nysrinivas
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Session ITM 303
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