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Innovation in a Hyper Connected World
Deloitte Centre for the Edge | April 2013
@rexster@c4edge#salesforce
Clomosoda – The immutable trends
CloudMobile Social Data
Exploring the Edgehttp://www.deloitte.com/view/en_US/us/Insights/centers/centers-center-for-edge/index.htm
Do you need Institutional Innovation to keep up with the pace of change?http://techonomy.com/2013/03/whats-next-in-the-techonomy/
Are you absorbing technology as fast as customers and employees?http://www.deloittedigital.com.au//blog/are-you-a-sponge-or-a-brick
Technology is a utility think taps not wells!
The World is re-platforming to mobile – Aussies are leading the way http://www.ourmobileplanet.com/
We are massive on Social as wellhttp://digiocial.com/2012/06/state-of-australian-social-media-2012-infographic/
Leveraging Socialhttp://www.youtube.com/watch?v=1BOKmUDBTR8
Leverage the Crowd Social Supporthttp://crowdsupport.telstra.com.au/
Crowdfunding and Demand Sensinghttp://www.kickstarter.com/projects/limemouse/lifx-the-light-bulb-reinvented?ref=live
Be porous and build communityhttps://appexchange.salesforce.com/results?keywords=gamification
If a bank can do it so can youhttp://www.commbank.com.au/business/pi.html
• We surveyed 500 people in HR in Australian Organisations
• Embrace or Ban• 51% of respondents organisations allow access to social media sites for personal use but don’t
encourage it.
• 38% ban use of social media sites for personal use.
• 51% of respondents organisations use social media sites for work activities.
• Those who ban do so due to:• Productivity concerns 73%
• Risk management 59%
• 82% believe these concerns maybe or are justified.
• 67% believe employees continue to use social media for personal use despite it being banned.
Organisational Views of Social Media
• Break the productivity myth
• Organisations who use social media effectively internally can achieve
• Higher Revenue Growth
• Higher Profitability
• Higher Staff Engagement
• Lower Staff Turnover
The Big Call
Step 1 Step 2 Step 3 Step 4
A byproduct of the massive spending on technology to automate formal processes is that work today focuses on exception handling
Exception handling: The time employees spend addressing non-routine tasks that fall outside the boundaries of normal business processes
Millions of exceptions proliferate within enterprises and technology is not being implemented effectively to support employees handling exceptions
Relationship-based exception handling
Step 3
Traditional Business Process
Social software tools can support exception handling to increase employee productivity
Social Software Opportunity
Traditional Enterprise Solutions
Social Software Tools
Potential Learning
Gains
Potential Productivity
Gains
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Key questions
• How do your clients connect?
• How do we move from services to experiences?
• How can we get knowledge flowing?
• How can we use the cloud?
• Where does social fit – inside and outside?
• What is our mobile strategy?
• How do we make better use of data?
About Deloitte
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About Deloitte Australia
In Australia, Deloitte has 12 offices and over 4,500 people and provides audit, tax, consulting, and financial advisory services to public and private clients across the country. Known as an employer of choice for innovative human resources programs, we are committed to helping our clients and our people excel.
Deloitte's professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. For more information, please visit Deloitte’s web site at
www.deloitte.com.au.
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