Innovation in a Hyper Connected World

Deloitte Centre for the Edge | April 2013

@rexster@c4edge#salesforce

Clomosoda – The immutable trends

CloudMobile Social Data

Exploring the Edgehttp://www.deloitte.com/view/en_US/us/Insights/centers/centers-center-for-edge/index.htm

Do you need Institutional Innovation to keep up with the pace of change?http://techonomy.com/2013/03/whats-next-in-the-techonomy/

Are you absorbing technology as fast as customers and employees?http://www.deloittedigital.com.au//blog/are-you-a-sponge-or-a-brick

Technology is a utility think taps not wells!

The World is re-platforming to mobile – Aussies are leading the way http://www.ourmobileplanet.com/

We are massive on Social as wellhttp://digiocial.com/2012/06/state-of-australian-social-media-2012-infographic/

Leveraging Socialhttp://www.youtube.com/watch?v=1BOKmUDBTR8

Leverage the Crowd Social Supporthttp://crowdsupport.telstra.com.au/

Crowdfunding and Demand Sensinghttp://www.kickstarter.com/projects/limemouse/lifx-the-light-bulb-reinvented?ref=live

Be porous and build communityhttps://appexchange.salesforce.com/results?keywords=gamification

If a bank can do it so can youhttp://www.commbank.com.au/business/pi.html

• We surveyed 500 people in HR in Australian Organisations

• Embrace or Ban• 51% of respondents organisations allow access to social media sites for personal use but don’t

encourage it.

• 38% ban use of social media sites for personal use.

• 51% of respondents organisations use social media sites for work activities.

• Those who ban do so due to:• Productivity concerns 73%

• Risk management 59%

• 82% believe these concerns maybe or are justified.

• 67% believe employees continue to use social media for personal use despite it being banned.

Organisational Views of Social Media

• Break the productivity myth

• Organisations who use social media effectively internally can achieve

• Higher Revenue Growth

• Higher Profitability

• Higher Staff Engagement

• Lower Staff Turnover

The Big Call

Step 1 Step 2 Step 3 Step 4

A byproduct of the massive spending on technology to automate formal processes is that work today focuses on exception handling

Exception handling: The time employees spend addressing non-routine tasks that fall outside the boundaries of normal business processes

Millions of exceptions proliferate within enterprises and technology is not being implemented effectively to support employees handling exceptions

Relationship-based exception handling

Step 3

Traditional Business Process

Social software tools can support exception handling to increase employee productivity

Social Software Opportunity

Traditional Enterprise Solutions

Social Software Tools

Potential Learning

Gains

Potential Productivity

Gains

18

Key questions

• How do your clients connect?

• How do we move from services to experiences?

• How can we get knowledge flowing?

• How can we use the cloud?

• Where does social fit – inside and outside?

• What is our mobile strategy?

• How do we make better use of data?

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