Role of a Systems Analysts

• Business problem solving using information technology

• Bridges the gap between IT users and systems professionals– In-house software

engineers/programmers

– Outsourcing agents

– Software vendors

– System houses

• Change agent– Process reengineering

– Continuous improvement

– Total quality management

– E-business

Where do systems analysts work?

• Information systems departments

• Functional departments• Special project groups• Consulting organizations• IT vendors and system

houses

Skill Set of Systems Analysts

• Technical skills– Programming

• procedural and visual

– Database fundamentals– Networking fundamentals– Analysis and design

techniques and tools– Web development

techniques and tools

• Analytical skills– Abstraction– Synthesis– Integration

• Business skills– General business

knowledge– Problem domain

knowledge

• "Soft" skills– Interpersonal– Communication– Political– Tolerance to uncertainty

and ambiguity