Roger James Hamilton 5 Levels Of Trust Trust Conference

Monday, 16 September 13

Learning from nature

The Final Exam“Humanity is taking it’s final exam. We have come to an extraordinary moment when it doesn’t have to be you or me anymore. There is enough for all.”~ Buckminster Fuller

The role of a cell

1. Contribution2. Sustainability3. Growth

TRUST& FLOW

Primary PurposeAdd value to the body you serve and leverage the value of others profitably

The Primary Purpose of an enterprise is to add value to the market it serves and to leverage the value of others profitably

ENTERPRISE ~ CSRCorporate Social Responsibility

Primary Purpose

The Primary Purpose of a team is to add value to the enterprise it serves and to leverage the value of others profitably

TEAM ~ TSRTeam Social Responsibility

Add value to the body you serve and leverage the value of others profitably

Primary Purpose

The Primary Purpose of an individual is to add value to the team it serves and to leverage that value profitably

INDIVIDUAL ~ PSRPersonal Social Responsibility

Add value to the body you serve and leverage the value of others profitably

The parable of the talentsA master leaving on a journey, left his 8 talents of gold with his 3 servants. On returning from his trip, he accounted for his talents...

" Well done, good and faithful servant. You have been faithful over a few things, I will set you over many things. Enter into the joy of your lord."

To his two servants who had grown their talents:The parable of the talents

" You wicked and slothful servant. You knew that I reap where I didn't sow, and gather where I didn't scatter. You ought therefore to have deposited my money with the bankers, and at my coming I should have received back my own with interest. Take away therefore the talent from him, and give it to him who has the ten talents. For to everyone who has will be given, and he will have abundance, but from him who doesn't have, even that which he has will be taken away. Throw out the unprofitable servant into the outer darkness, where there will be weeping and gnashing of teeth."

To his one servant who had buried his talent in the ground:The parable of the talents

The Talent Equation

TALENT = VALUE x LEVERAGEMonday, 16 September 13

TALENT = VALUE x LEVERAGE

Sustainable value is created by measuring and managing TRUST. Sustainable leverage is

created by measuring and managing FLOW.

Social TRUST FLOW

Sustainability Revenue Profit

The Talent Equation

Opposites of Value & LeverageDynamo

Innovation

Service

INTUITIVE

SENSORY

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

Creator

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

Creator Star

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

CreatorMechanic Star

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

SupporterLord

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

SupporterLord

TraderMonday, 16 September 13

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

SupporterLord

Deal MakerTraderMonday, 16 September 13

Talent Dynamics

Dynamo

TempoSt

Innovation

Service

SupporterLord

Deal MakerTraderAccumulatorMonday, 16 September 13

Seasons & CyclesSpring

Autumn

“What?”

“Who

“When?”

“How

INTUITIVE

SENSORY

Fifth ElementSpirit

Dynamo

“Why?”

“What?”

Blaze“Who?”

Tempo“When?”

Steel“How?”

Five Levels of TrustSpiritResilience

DynamoInnovation

BlazeCommunication

TempoService

SteelMeasurement

Innovation: The degree to which your team trusts that you can be consistently relied on to come up with creative solutions and plans.

Communication: The degree to which your team trusts that you can be consistently relied on to share information and listen effectively.

Service: The degree to which your team trusts that you can be consistently relied on to look after customers and team members.

Measurement: The degree to which your team trusts that you can be consistently relied on to measure and refine your own performance.

Resilience: The degree to which your team trusts that you can be consistently relied on to remain resilient and positive.

SpiritPerseverance

DynamoInitiative

BlazeRespect

TempoPresence

SteelDiscipline

Initiative: The degree to which your team experience that you consistently contribute your ideas and plans for improvement effectively such that they add to the success of the company.

Respect: The degree to which your team experience that you consistently collect and share suggestions and feedback from customers and partners with the team for effective action, resolution and improvement.

Tempo: The degree to which your team experience that you consistently invest the time to be present for the team, and to be proactive in seeking and finding solutions to improve the well being and harmony of the team.

Discipline: The degree to which your team experience that you consistently maintain a high level of caring and sharing in how you manage time, performance, measures and financial responsibility.

Perseverance: The degree to which your team experience that you consistently work with the end in mind and find paths to success for the team and company without giving up.

Five Levels of Trust

PSR 360 BarometerSpirit

Perseverance

DynamoInitiative

BlazeRespect

TempoPresence

SteelDiscipline

Five High Performance Innovation: Where product development, branding and strategy take place. It is quirky, ever-changing and sparks creativity and bold action.

Communication: Where sales, marketing, communications and collaboration take place. It is bright, open, vibrant and always in conversation.

Service: Where service, customer care, team care, reviewing and renewing takes place. It is grounded, calm, caring and engenders peace and balance.

Control: Where accounts, data management, documentation and measurement takes place. It is clear, clean, organized, disciplined and leads to precision and clarity.

Bridge: Where everything comes together with the company’s key leadership team, aligned to primary purpose. It is inspiring and forward-looking with the visible vision and culture of the enterprise.

Step OneIntroduction to Talent Dynamics

Step TwoMeaningful, Measurable

Profitable Change

Step TwoMeaningful, Measurable

Profitable Change

Step ThreeFull Integration

Programme

Outcomes

Build Trust and Flow to deliver High Returns

Outcomes

Accelerate Trust and Flow within your organisation

Outcomes

Dramatically improve employee engagment levels

Outcomes

Dramatically improve employee engagment levels

Build high performance teams the simple and quick way

Outcomes

Benefits

Productivity speeds up

Benefits

Accuracy levels improve

Benefits

Attention levels increase

Benefits

Communication improves

Benefits

You have more Fun

Benefits

You have more Fun

You feel more connected to the team

Benefits

You have more Fun

You feel more connected to the team

Results improve dramtically

Benefits

$1,000,000 of additional revenue for an Australian RTO within 12 months

Benefits

£500,000 cost savings for a global outsourcing company in 12 months

Benefits

£300,000 cost savings for a legal team in the public sector

Benefits

Doubling turnover and profit for the UK’s leading Full Potential Brand Agency within 12 months

Benefits

Turning a costly £300k enterprise education council team into profiit within 6 months generating £100k turnover

Benefits

25% efficiency improvement for an NHS PCT

Benefits

20% increase in revenue within 6 months for a construction company

Benefits

20% increase in revenue within 6 months for a construction company

£25K savings for a L&D team

Benefits

The 8 Talents...Monday, 16 September 13

Call Me Trimtab“A large ship goes by, and then comes the rudder. On the edge of the rudder is a miniature rudder called a trimtab. Moving the trimtab builds a low pressure which turns the rudder that steers the gigantic ship with almost no effort. One individual can be a trimtab, making a major difference.”

~ Buckminster Fuller

Roger James Hamilton 5 Levels Of Trust Trust Conference

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