Lessons from Rocket Singh

Lesson 1: Work closely with the best in the industry to understand business and quickly do a SWOT analysis .It helps.

HP is ready to make Mishraji (peon) a partner for his skills and aspirations and not for his qualification.

Lesson 2: Recruit for talent and aspiration and not for fancy degrees and communication skills. Talented people will remain committed to the company and work efficiently.HP welcomes his immediate boss with long side locks as his partner for his experience. Also fighting with him would have made the situation worse.

Lesson 3: Don’t under estimate experience just because you have a brilliant idea and have got some quick success. Instead of fighting with competent people, make them your associates.

Lesson 4: Make your work environment safe and respectful for everyone from day one.

HP refuses to change his vendor when a big order comes as he is the person who helped him in startup and trusted him.

Lesson 5: Building trust is the most difficult part of business. If you are able to develop it, nourish it. Do not grow alone. Let your partners and vendors also grow with you.

HP gives guarantee of service 24X7 and is even ready to sell his scooter if things go wrong.

Lesson 6: Serve your customers as per their need and not as per your convenience. Put your 100% to your business. Always be ready to take risk and guard your partners. A true leader always stands by his associates and is not afraid of failures.

HP sells off his dream to save his partners when things go wrong.

Lesson 7: Every person in an organization should be given respect.

The process of empowerment brings out the best in employees. So the Receptionist at AYS becomes the Customer Relations Executive at Rocket, while the chai-walla becomes a computer assembler. As soon as the chai-walla begins to be called Mr. Srivastava, he learns a new state of self-respect and worth.

Lesson 8 Believe in your people. They makes a organization great & successful & matter end of the day.

A hostile takeover of a smaller company on the strength of a ‘cheque’ book by the owner of AYS makes it generally difficult to assimilate into successful organization. A friendly win-win situation needs to be created for all parties. Furthermore, cultural assimilation is the most important factor for two organizations to merge. The culture of corruption and bribery at AYS could not merge with Rocket’s culture of integrity, hard work and honesty.

Lesson 9: Most important lesson: Take risk.