Retail 4.0

Reshaping Retail for the Future

Frank Quix

Managing Director Q&A Research

Consumer behaviour

never changed

Consumer

Stagflation, Age & Color

Communicate

SoLoMo, Showroom, Wi-Fi & Pop-up

We will never shop alone

Choose

Cross-channel, Reviews & LoMoMa

Always, everywhere access

to all information

Channel

24/7, on- off- in- line & F-commerce

Consumers are Cross Channel

Checkout

Conversion, Fast, Mobile & Customer

Only satisfied customers count

Custom(er) Experience

Customer Centric & Personal

Meconnomy, I’m in charge

Conclusions

Store perspective

Customer value, not sales per m²

No Brand, No Store

Authentic, Up-to-date & Showroom

Added value counts

Cross-channel is only way

New conversion & More customers

Less visitors, more customers

Satisfaction is no luxury

Lovers, Haters & Staff

Strong brands have fans

Be always relevant for me

AWATAD, SoLoMo & LoMoMa

I’m mobile, are you ready?

Conclusions

Shopping Area perspective

Shopping centre become a Brand!

City Centre

Recreation, Variation & Attraction

Metropolitan centres will grow

Neigbourhood Centres

Shop, Click & Collect

Shopping m² will disappear

Out of Town Centres

Experience , Click & Collect

Become an e-shopping centre

Retail 4.0

Are you ready for the future?

Retail 4.0

Feel free to contact me

fquix@q-and-a.nl