Post on 22-Mar-2017
RESTAURANT TECHNOLOGY TRENDSSCOTT JOHNSONRESTAURANT TECHNOLOGY ENGINEERING MANAGER
ABOUT ME
• 18 Years of Hospitality/Restaurant IT Management• 10 Years McDonalds Global IT Products• Installed 100s of sites personally• Deployed technology to 20,000+ sites globally• Team which engineers every PC device running a restaurant
TOPICS
• Wi-Fi is an Expectation• “Thinner” Point of Sale• SMART kitchens• Digital Menu Boards Indoor and Outdoor• Kiosks• Mobile apps
WI-FI IS AN EXPECTATION
2/3 Customers prefer Wi-Fi over Cell data usage. Data charges are the top fees in US cell plans.
40% of Restaurant customers stated in 2015 that Free/Good Wi-Fi is an important consideration of an amenity when choosing a location.
A majority of Millennials and a growing number of boomers use their
smart devices for more than 1 hour every day.
POINT OF SALE IS LOOSING WEIGHT
POS are getting lighter and cheaper.
In the last 10 years POS devices has become 40-50% more cost effective.
Tabletized POS are growing in popularity.
Longevity of devices likely reduced.
SMART KITCHENS
SMART Kitchens (KVS/KVD/KMS) are ubiquitous in the industry. Growing use by smaller locations.
Cost neutral to kitchen printers over their lifespan.
Enable measuring service times and increase efficiency.
Some can display menu, prep and training elements.
DIGITAL SIGNAGE
SIGNAGE OPTIONS
INDOOR• Mainstream Adoption Phase• Cost vary, but are generally
affordable.• Easier to update, consistent
with branding and have a positive impact on customers.
OUTDOOR• Early Adoption Phase• Up front costs are high• Require commercial quality
bright and rugged screens.
KIOSKS• Run 24x7• Provide customers time to
build their orders• Always upsell• Everyone is using touch
screens today• Higher Guest check avg
and item counts
MOBILE APPSFeatures:• Location Finder
• Menu and information
• Coupons and Promotions
• Pre-order
• Pre-pay
Considerations:• Require robust and modern
restaurant technology systems
• Poor implementation willhurt image
• Have reasonable ROI expectations
• Ensure staff is ready to execute and keep your information up-to-date
QUESTIONS AND ANSWERSTHANKS FOR ATTENDING…