Post on 07-Jan-2017
Key Accomplishments
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Two Universities, 50+ combined years:
� Three CMMS systems
� Implemented two CMMS systems
� GL interfaces
� Dimensional data warehouses
� Mobile utilities meter reading/billing
� Carpool reservations/billing
� Work planning and execution management
� Refrigerant tracking
� Mobile warehouse management
� Time and attendance/payroll
� Payroll interfaces
� Financial and accounting integration
� Budget reporting and management
� Purchasing/receiving/accounts payable
� Accounts payable reconciliation
� Payroll reconciliation
� Reporting and data analytics
� Asset data management
� PM program management
� Education and training
� Process improvement
� Shop inventory management
� Job estimating and costing
� Contractor services
� Mobile work management
� OMNI Class implementation
� Lost time injury/workers comp tracking
� Call center operations
� Heavy equipment reservations and billing
� Automated recurring financial transactions
Impetus
Joel Schriever, AVP of Operations
(May 2010- July 2014)
� Maximo
� Transactional data is
insufficient
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Assessment Findings
Conclusion: Maximo mobile design was a poor “fit”.
� Design of Maximo mobile assumed best maintenance practices
� Plan and assign work well in advance
� Download to mobile and don’t touch during the day
� Upload and assess progress at shift end
� Operational reality
� High volume of small unplanned work
� Frequently urgent
� Changing work assignments
� Developed look/feel prototype that was well received
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Mobile Interface Wish List
� Supervisors
� Real-time execution feedback
� Easily assign one or more engineers
� Quiet the engineers’ rumblings
� Maintenance Engineers
� Simple intuitive interface
� Prioritized work queue
� Work order and asset details
� Start/stop clock
� Daily timesheet
� Real-time success/fail feedback
� Create work orders and follow-ups
� Easily “share” work order with co-worker
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Re-Facing: Alternate, narrowly focused, user interface
“Make it so easy they won’t want to do it any other way.”
1) Limited scope/task-specific interface
2) Legacy application remains unchanged
3) Small and simple – focus is on user interface and business rules
4) Forces the “one best way” without extensive SOP’s and training
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Pure Web Application
� Client needs only a web browser
� Coded in Java
� Directly queries Maximo database
� Updates via SOAP messages to Maximo Business Objects
� Maximo does not know the mobile application exists
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Demo
Work Order Life-Cycle
1. Create work order
2. Assign and approve
3. Clock-on
4. Find and assign a helper
5. View asset specs and history
6. Clock-off
7. Complete work order
8. Close work order
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Implementation
� Pilot implementation electrical shop
� Phased in other shops one-by-one over
about six months
� 24X7 usage, about 175 users
� Limited capabilities when Maximo is
down
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Tangible Business Benefits
� Performance Indicators
− Backlog reduction
− Cycle time reduction
− Increase in work order volume
� Mobile Application Transactions – monthly averages
− 750 new/follow up orders
− 2,500 comments
− 5,400 status changes
− 94% of the labor transactions
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Work Order Backlog – 33% reduction
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0
100
200
300
400
500
600
700
800
May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr
# of Orders Work Order Backlog
400
600
2014 2015
Work Order Cycle Time – reduced by a factor of four
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0.0
0.5
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
5.0
May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr
# of Days Work Order Cycle Time
0.8
2014 2015
3.2
New Work Orders – 33% increase
14
0
200
400
600
800
1,000
1,200
1,400
1,600
May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr
# of Orders New Work Orders
1,250
2014 2015
900
Intangible Benefits
� Everyone is much more satisfied
− Maintenance Engineers
− Supervisors
− Directors & AVP
� Easily create special applications
− Improve productivity and data quality
− Simplify complex, awkward or error-prone activities
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Contact Information
Galen Winchip
winchip@uchicago.edu
309-706-6490
Janet Spencer
jspencer1@uchicago.edu
217-493-9166
With Special thanks to:
Adam Davis, of Asset Partners, for technical support, and advice.
adavis@assetpartners.com
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