Post on 11-Nov-2014
description
Reducing Outages and Degradations
With Proactive Application Performance Monitoring
Ted WilsonVP Business DevelopmentSL Corporationted@sl.com
2© 2011 SL Corporation
Agenda
• Application Performance Monitoring –
What’s All the Fuss?
• Requirements for Effective APM
• Fortune 20 Bank – High-Level Case Study
• About SL Corporation and RTView for APM
3© 2011 SL Corporation
64% of [respondents to a recent survey]
admit that they only know that end users are
experiencing performance or availability
problems when the end users register a
complaint with the help desk.”
- Forrester Research “Becoming Proactive In Application Performance Management”
June 2009
4© 2011 SL Corporation
Software applications & supporting infrastructure have become a cornerstone of competitive advantage
BUT
Applications are increasingly:
• custom
• complex
• distributed
5© 2011 SL Corporation
Usage of Management Tools Evolves With Complexity
© 2011 Forrester Research
6© 2011 SL Corporation
“Everybody has monitoring”
True. However:
1. Highly siloed, does not provide end to end visibility
2. Datacenter-centric, not application-centric
3. Multiple levels of information are generally unavailable:
• Business metrics
• Application Performance metrics
• Infrastructure metrics
7© 2011 SL Corporation
Effective Application Performance Monitoring
Enables proactive monitoring and alerting:
• Provides access to all necessary data
• Extends existing monitors and tools
• Presents application-centric, intuitive views of information
8© 2011 SL Corporation
Also provides:
• Comprehensive, deep-dive analytics
• Historical analysis and baselining
• Configuration and customization capabilities
Effective Application Performance Monitoring
9© 2011 SL Corporation
Application Tier
Oracle, SAP, Other Packaged Apps
J2EEComposite
Applications
.NETComposite
Applications
AppMgmtTools
Middleware and Server Tier
Web ServicesApp Servers
DB Managers
DistributedCaching Systems
BusinessProcess
Managers
MgmtTools
Message-Oriented
Middleware
Hardware and OS Tier
Desktops StorageServersSystemMgmtTools
Network
Typical Application Domain Example
10© 2011 SL Corporation
Application Tier
Oracle, SAP, Other Packaged Apps
J2EEComposite
Applications
.NETComposite
Applications
AppMgmtTools
Middleware and Server Tier
Web ServicesApp Servers
DB Managers
DistributedCaching Systems
BusinessProcess
Managers
MgmtTools
Message-Oriented
Middleware
Hardware and OS Tier
Desktops StorageServersSystemMgmtTools
Network
ClientInteraction
Trade Execution
Trade Settlement
Typical Application Domain Example
11© 2011 SL Corporation
Effective Application Monitoring - Requires Visibility Into the Entire Stack
Single Pane of Glass
Automated App Views
Component Deep-Dive
Infrastructure Detail
Application Tier
Middleware & Server Tier
Hardware & OS Tier
Dependency Mapping
Systems Management
12© 2011 SL Corporation
Fortune 50 Investment Bank: “Siloed” Applications and Monitors
13© 2011 SL Corporation
Single Pane of Glassextends existing monitors
& enables drill down
Fortune 50 Investment Bank: Single Pane of Glass centralizes information and enables provides a framework for deep drilldown
14© 2011 SL Corporation
Application Performance Summary
15© 2011 SL Corporation
Architectural View
SL’s RTView Solutions
Application PerformanceMonitoring
MiddlewareMonitoring
16© 2011 SL Corporation
17© 2011 SL Corporation
Application Tier
Oracle, SAP, Other Packaged Apps
J2EEComposite
Applications
.NETComposite
Applications
AppMgmtTools
Middleware and Server Tier
Web ServicesApp Servers
DB Managers
DistributedCaching Systems
BusinessProcess
Managers
MgmtTools
Message-Oriented
Middleware
Hardware and OS Tier
Desktops StorageServersSystemMgmtTools
Network
ClientInteraction
Trade Execution
Trade Settlement
Effective Application Monitoringrequires visibility into the entire stack
SL Monitoring competency
18© 2011 SL Corporation
19© 2011 SL Corporation
RTView for Application Performance Monitoring
Application-centric Web Server Farms
Applications & InfrastructureRetail Store Operations
Single Pane of Glass User Experience
SLA PerformanceServices & Infrastructure
Application-centricTransportation & Logistics