Readiness for the Digital Future

University of Wisconsin Milwaukee

Fred SiffVice-President & Chief Information Officer

Professor of Information SystemsEmeritus

University of Cincinnati

March 2011

DA CIO

UWM’s Readiness for the Digital FuturePieces of the Puzzle

Initial meetings18 Interviews

over 2 week span multiple follow-ups

Document review

Current State Gaps

User satisfaction uneven Operational effectiveness uneven Credibility

Lead to frustration Community looks to central IT to become nimble,

flexible, aggressive

Additional resources are not the answer

Case Studies

Enterprise application support – and email New models -- Creative Services Next up – Network

Recommendations

Solution path cannot be based on more resources

Reactivate Council on Information Technology Not enough trust & support in Cabinet A policy group, not budgetary

Recommendations Actionable 3 year plan for service delivery

An action plan with no new resources, not a grand vision

Move aggressively on industry best practices

Multi-year funding model Technology is an annual expenditure One-time funding equates to crisis management

Recommendations Streamline UITS again and make it work

Position creep since 2005 review

Develop modern network architecture Update and streamline current hodgepodge

Add academic for innovative projects Focal point for digital future

Recommendations

Renew focus on user services and support Fill a role, take advantage of minimal local

support Employ chargeback beyond established baseline

Take full advantage of the energy & momentum of the Digital Futures Project