RADCOM’s Solution

Saul GoldSales and Business Development ManagerSaulg@radcom.com

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RADCOM at a Glance

Established 1991, traded on NASDAQ since 1997

Market leader in Service Assurance andCustomer Experience Management solution, Omni-Q

Part of the RAD Group with over 3700 employees worldwideand annual revenues of $775M

Over 300 million subscribers enjoy Customer Experiencewith RADCOM’s Solutions

NGN Service Providers in 50 countries useRADCOM’s Service Assurance solutions

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Service Assurance – what is it?

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Omni-Q - Service and Network Monitoring

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Full Coverage Monitoring Points

Radcom R70 Gn Probe

Radcom IuCs/Ps Probe

Radcom IuB Probe

Radcom Gb Probe

Radcom R70 Gr/Gs… Probe

IMS probes

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VoIP/NGN/IMS monitoring/service assurance

IMS Monitoring with full correlation

SS7 and VoIP active & passive monitoring correlation

VoIP Network

ss7 Network

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Customer Care

Omni-Q Applications- examples of use

Marketing

Operations

Engineering

Operations

Engineering

Marketing

Operations

Engineering

Customer Care

Marketing

Operations

Engineering Network & service performance &

troubleshooting

Performance dashboards• Per APN’s

­ Subscriber groups

­ NE

Product/package utilization & evaluation

Tier 2 subscriber troubleshooting

Account management with open portals

Operations

Engineering

Marketing

Operations

Engineering

Customer Care

Marketing

Operations

Engineering

VIP & SLA monitoring

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End-to-end session trace

Correlation Session View (Iu-PS, Gn, Gi)

Full decode

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HTTP Performance – WEB Accelerators

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Subscriber Troubleshooting

Search for Blackberry traffic

Drill to signaling view to analyze failures

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Handset Penetration

iPhone handset penetration

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Handset Analysis

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Handset Analysis

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Customer Care

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View Internet Activity

QoE compared to network baseline

% of time in 3G

Usage and failures

QoE

Max handset throughput

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QoE

Location

Success / failure

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RADCOM Value Proposition

Market leader ­ Mobile BB & NGN/IMS networks Powerful, vender independent probes One platform ­ multiply technologies for multiple

internal users Fully scalable and flexible solution Multiple add­on applications based on requirement

• Roaming, interconnect, SLA/VIP management, customer care

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Thank you