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David Rock2

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Unleash

by question

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3 Parts

Brain 6 Steps Applications

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Knowledge worker era

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They are

paid to think

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BRAIN

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No two

brains are alike

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The brain is connection machine

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The brain hardwires everything it can

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Our hardwiring drives automatic perception

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Impossible to deconstruct our wiring

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It’s easy to create new wiring

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Positive reinforcements required

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“In The Technology of Teaching,B.F. Skinner states that it may take as many as 50,000 reinforcers to teach competence in basic match - roughly the first four grades.”

Bringing out the best in people by Aubrey Daniels

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Example

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Last month, I want to register new logo.I assigned K. Pim to do the task. She asked “What should I do?”

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“Pim. You get a taxi. Ask him to drive to Get the form. Comeback to fill and prepare

required documents. Next day, go back again to submit it. You will wait for another 6 months. They will reply whether you got

the license or not.”

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Following week...

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I asked Pim. “I didn’t see you go to the Intellectual Property Bureau.

What is the progress?”

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“Pim checked the bureau website. We can submit online. I already proceeded. Now

we wait for the answer another 6 months.”

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No two brains are alikeThe brain is connection machine

The brain hardwires everything it canOur hardwiring drives automatic perception

Impossible to deconstruct our wiringIt’s easy to create new wiring

Positive reinforcements required

Summary about Brain

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Brain 6 Steps Applications

3 Parts

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6 steps for coaching

1. Think about thinking2. Listen for potential3. Speak with intent

4. Dance toward insight5. CREATE new thinking

6. Follow up

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1. Think about thinking

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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1.1 Let them do all the thinking

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Think hard for other, but wrong answer

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The reasons are...

Different brain different mapIntelligent and independent thinker

Unclear dilemma

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No two

brains are alike

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It likes give Chiangmai map to drive in Puket.

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Knowledge workersare independence andseek freedom to think

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Unclear dilemma

If people clear about what to do, they won’t need to

come to you.

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Let them do all the thinking

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Notice coachable moment

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“What do you think I should...”“I am not sure what to...”

“I really want to...but I’m not...”

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Coachable moment happens when coachee asks:

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3 Approaches to self-directed learning

Now

Later

Tell with question

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Help someone make new connections on the spot

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Help someone make new connections later

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Provide answer with accountability

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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1.2 Focus on solutions

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Past Future

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Problem focus Solution focus

Why did this happen?What do you want to

achieve here?

Why do you think you’re not good at this?

How can you develop strength in this area?

Why isn’t this working?What do we need to do to

make this work?

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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1.3 Remember to stretch -Comfortable with uncomfortable

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The challenge

of changing behavior

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It’s hard to stretch ourselves

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Fast Company MagazineMay 2005

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“In a study of heart attack patients, people whose lives literally depended on their ability to change habits, only

1 in 9 of them was able to change their life style.”

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It’s easier to stretch by the other

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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+57

1.4 Accentuate the

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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1.5 Process before content

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1. Vision2. Planning3. Detail4. Problem5. Drama

Choose your focus

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1.1 Let them do all the thinking1.2 Focus on solutions1.3 Remember to stretch1.4 Accentuate the positive1.5 Put process before content

1. Think about thinking

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2. Listen for potential

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Aware of detail trapBe aware of your filtersBe aware of your agenda

Be aware of your hot spots

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Aware of detail trap

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“In order to help you think better,please give me a big picture instead of too much details?”

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Be aware of your filters

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“A truth ceased to be a truth as soon as two people perceive it.”

Oscar Wilde - Irish novelist

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Be aware of your agenda

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Be aware of your hot

spots

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3. Speak with intent

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Speak...

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Be succinct & specific

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Be clear

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Be generous

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4. Dance toward insight

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In 2005, at NYU they experiment coaching under fMRI

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The 4 faces of insight

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1. Awareness: When we face a problem our face looks a little unhappy. Our eyes might squint slightly. We feel stuck.

We have various mental maps in conflict.

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2. Reflection: People have a dazed look on their face. Their forehead might tense up as they think more deeply.

One becomes silent for a moment.

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3. Insight: There's a rush of energy if it's big idea, like Archimedes' "eureka" moment.

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4. Action: People's eye movements show they are ready for action.

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The 4 faces of insight

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The 4 faces of insight

Alphawave

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The 4 faces of insight

Gammawave

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...such as anArchimedes’

Eureka!

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Gamma-band waves give off substantial energy.

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The dance of insight process

PermissionPlacement

QuestioningClarifying

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Permission

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Placementwhere now - what next

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QUESTIONING

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Why question better than Advice

Different brain different mapIntelligent and independent thinker

Unclear dilemma

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Questioning traps

RushingThinking harder

Question shooting

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!

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Questioning pitfalls

Ask about problemAsk for too detailForce into actionTell how to think

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HOW TO ASK?

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Ask thinking questions

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notice their own thinking,think differently,

think more clearly,at a higher level.

Thinking question help people to...

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Thinking questionhelp people make new connection

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How long have you been thinking about this?How often do you think about this?How important is this issue to you?

How clear about this issue?Can you see any gaps in your thinking?

What are you thinking about your thinking?

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Clarifying

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The dance of insight

PermissionPlacement

QuestioningClarifying

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5. CREATEnew

thinking

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Now Future

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CR = Current Reality

How long have you been thinking about this?(days, weeks, months, or years)

How often do you think about this?(how many times each hour, day or week)

How important is this issue to you, on scale of 1-10?Is this is your top 3, 5, or 10 priorities right now?

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Numbers count

2 Weeks

Top 33/day

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Permission to stretch

“Are you okay if I stretch you a little here?”

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EA = Explore Alternatives

Ask permissionOffer your idea

Aware of brain differencesGently posing

Don’t attach to it

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6. Follow up

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6 steps for coaching

1. Think about thinking2. Listen for potential3. Speak with intent

4. Dance toward insight5. CREATE new thinking

6. Follow up

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Brain 6 Steps Applications

3 Parts

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Unleash

by question

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Monday, July 9, 12