Q w e s t W h o l e s a l e M a r k e t s

CLEC to CLEC Migrations LNP

The Qwest CLEC ForumSeptember 16-17, 2002

The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

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LNP, Local Number Portability Qwest Port Out Qwest Wholesale Port In Improper Porting Wireless Porting Update

CLEC to CLEC Migrations LNP

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The ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers, without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.

LNP – Local Number Portability

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Qwest LNP – Port Out

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SUPP activity Send a SUPP LSR via IMA/EDI for due date change or

cancel up to 8pm on the LSR due date

For Late notification send the SUPP LSR if prior to noon the day following the due date

For Late notification send the SUPP LSR and make a phone call if beyond noon the day following the due date

Port Out Service Improvement

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Qwest Wholesale LNP – Port In

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Current Process delays port activity, new provider is not able to confirm DD w/ end user in a timely manner.

Current Process improvement planned to offer a standardized delivery date for port in activity.

Port In Process Improvement

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Qwest Wholesale Port In Process Improvement

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Process Improvement to provide clear guidelines and deliver timely end-user Due Date.

Process Improvement to provide timely FOC to the New Service Provider.

Qwest anticipates a reciprocal response.

Port In Process Improvement

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Port In Process Improvement

6 Day Interval 10 Day Interval

SIMPLE (1FR/1FB) 1-50 1FR/1FB Line Ported 51 + 1FR/1FB Lines Ported

Complex Services (PBX, Trunks, ISDN, 1-25 Lines Ported 26 + Lines PortedCentrex)

Port In Due Date Matrix

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Port w/o LSR notification No response to LSR Jeopardy and/or Reject Port

of incorrect number(s) Port confusion by End-User

Improper Ports

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Issue: Repair call from the CLEC or End-User is received,

port not working correctly, no LSR foundImpact:

Additional work for both Qwest and CLEC to resolve issue

Trigger not set Telephone Number reassignment may occur End-User is billed by both providers

Port Without LSR Notification

1313Q w e s t W h o l e s a l e M a r k e t s

End User impact if issue not resolved Service effecting generates Repair call Additional work for both Qwest and CLEC to resolve Trigger not set Telephone Number reassignment may occur End-User is billed by both providers

No Response to LSR Jeopardy and/or Reject

1414Q w e s t W h o l e s a l e M a r k e t s

Issue: Valid LSR received with correct telephone number, but

transposed or additional numbers are ported that do not appear on the LSR.

Impact: Qwest has disconnected a different number than the CLEC. Qwest has not set triggers for the additional numbers ported,

end user service is effected. Qwest continues to bill the additional numbers until notified

of duplicate billing.

Port of Incorrect Number

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Clear direction is required for the end-user.

If the end-user is disconnected prior to the port request, they are not port eligible.

If Retail processes disconnect, then port activity is undisclosed.

Port Confusion by End-User

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Wireless Porting – delayed for 1 year 11-24-2003 – new deployment date Impact to the current environment

OBF LSR field “NPDI” will become active to distinguish port activity for Wireless

Wireless to Wireline Wireline to Wireless

Wireless Port Update