Q w e s t W h o l e s a l e M a r k e t s
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Q w e s t W h o l e s a l e M a r k e t s
CLEC to CLEC Migrations LNP
The Qwest CLEC ForumSeptember 16-17, 2002
The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.
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22Q w e s t W h o l e s a l e M a r k e t s
LNP, Local Number Portability Qwest Port Out Qwest Wholesale Port In Improper Porting Wireless Porting Update
CLEC to CLEC Migrations LNP
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33Q w e s t W h o l e s a l e M a r k e t s
The ability of users of telecommunications services to retain, at the same location, existing telecommunications numbers, without impairment of quality, reliability, or convenience when switching from one telecommunications carrier to another.
LNP – Local Number Portability
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44Q w e s t W h o l e s a l e M a r k e t s
Qwest LNP – Port Out
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55Q w e s t W h o l e s a l e M a r k e t s
SUPP activity Send a SUPP LSR via IMA/EDI for due date change or
cancel up to 8pm on the LSR due date
For Late notification send the SUPP LSR if prior to noon the day following the due date
For Late notification send the SUPP LSR and make a phone call if beyond noon the day following the due date
Port Out Service Improvement
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66Q w e s t W h o l e s a l e M a r k e t s
Qwest Wholesale LNP – Port In
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77Q w e s t W h o l e s a l e M a r k e t s
Current Process delays port activity, new provider is not able to confirm DD w/ end user in a timely manner.
Current Process improvement planned to offer a standardized delivery date for port in activity.
Port In Process Improvement
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88Q w e s t W h o l e s a l e M a r k e t s
Qwest Wholesale Port In Process Improvement
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99Q w e s t W h o l e s a l e M a r k e t s
Process Improvement to provide clear guidelines and deliver timely end-user Due Date.
Process Improvement to provide timely FOC to the New Service Provider.
Qwest anticipates a reciprocal response.
Port In Process Improvement
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1010Q w e s t W h o l e s a l e M a r k e t s
Port In Process Improvement
6 Day Interval 10 Day Interval
SIMPLE (1FR/1FB) 1-50 1FR/1FB Line Ported 51 + 1FR/1FB Lines Ported
Complex Services (PBX, Trunks, ISDN, 1-25 Lines Ported 26 + Lines PortedCentrex)
Port In Due Date Matrix
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1111Q w e s t W h o l e s a l e M a r k e t s
Port w/o LSR notification No response to LSR Jeopardy and/or Reject Port
of incorrect number(s) Port confusion by End-User
Improper Ports
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1212Q w e s t W h o l e s a l e M a r k e t s
Issue: Repair call from the CLEC or End-User is received,
port not working correctly, no LSR foundImpact:
Additional work for both Qwest and CLEC to resolve issue
Trigger not set Telephone Number reassignment may occur End-User is billed by both providers
Port Without LSR Notification
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1313Q w e s t W h o l e s a l e M a r k e t s
End User impact if issue not resolved Service effecting generates Repair call Additional work for both Qwest and CLEC to resolve Trigger not set Telephone Number reassignment may occur End-User is billed by both providers
No Response to LSR Jeopardy and/or Reject
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1414Q w e s t W h o l e s a l e M a r k e t s
Issue: Valid LSR received with correct telephone number, but
transposed or additional numbers are ported that do not appear on the LSR.
Impact: Qwest has disconnected a different number than the CLEC. Qwest has not set triggers for the additional numbers ported,
end user service is effected. Qwest continues to bill the additional numbers until notified
of duplicate billing.
Port of Incorrect Number
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1515Q w e s t W h o l e s a l e M a r k e t s
Clear direction is required for the end-user.
If the end-user is disconnected prior to the port request, they are not port eligible.
If Retail processes disconnect, then port activity is undisclosed.
Port Confusion by End-User
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1616Q w e s t W h o l e s a l e M a r k e t s
Wireless Porting – delayed for 1 year 11-24-2003 – new deployment date Impact to the current environment
OBF LSR field “NPDI” will become active to distinguish port activity for Wireless
Wireless to Wireline Wireline to Wireless
Wireless Port Update