Q-CallShop

www.qcallshop.com

• Complete VoIP-based Call Shop Solution/Service provided on an ASP model to facilitate the building and to support the operation and management of Call Shops anywhere on the Internet

• With all the functional features you need at extremely low start-up and on-going operation costs

• Works with any low-cost H.323-compliant or SIP-compliant VoIP endpoint device such as small gateway, IP Phones and softphone

• Designed to allow for Carrier/ITSP, Resellers and Call Shop Owners in a food-chain arrangement

• Resellers and Call Shop Owners may set their own selling rates and charge in their local currency

www.ecocarrier.com

Resellers

• Ecocarrier’s customers may be a reseller or a call shop owner.

• Resellers do not operate call shops themselves but sell the call shop service to the call shop owners.

• Call shop owners and their staff operate the call shops.

• Two levels of call shop staff: operator and manager.

Network Layout

IP NETWORK

Call Shop 2

Tenor

Call Shop N

Q-FONE-ALL

VoIP!Edge Q-2/4FXS

Call Shop 1

Telephone Booths

Call Shop Operator

Call Shop Operator

Call Shop Operator

Q-Regime

ECOCARRIERECOCARRIER(A-Z Termination)(A-Z Termination) GLOBAL

PSTN

Q-Bill-R

Telephone Booths Telephone Booths

. . . . .

Call Shop Reseller

Call Shop Owner

Q-CallShop Server

Call Shop Manager

Call Shop Owner

Call Shop Manager

Call Shop Manager

Making Calls

• Two kinds of call shop operation: Without PIN

- The customer may give a deposit or not.- The customer does not dial a PIN before dialing the destination number.- The customer's calling time is limited by the deposit amount or a default limit.

With PIN- The customer must give a deposit.- The customer must dial a PIN before dialing the destination number.- The customer's calling time is limited by the deposit amount.

• The calling function in the Shopfront may be operated or viewed by- operators- managers- owners

• Resellers may only view the calling operations of the Shopfront page.

• The Shopfront page of a call shop may be simultaneously operated by one staff (such as an operator) and viewed by other staff (such as the owner).

Making Calls - Without PIN

• Select an idle booth by clicking the booth number button in the left pane.

Making Calls - Without PIN

• The booth has a default limit for call charge. If the customer gives a deposit or if you want or if you want to change the default, enter the amount in the Deposit field, and click the Set Deposit button.

Making Calls - Without PIN

• Click the Print Ticket button to print the booth number to give to the customer.  Or just tell the customer the booth number.

Making Calls - Without PIN

• Tell the customer which booth to use.• Watch the progress of the call in the left pane.• After the customer dials the destination number, the booth status changes to

Online then displays the destination number and the time when the destination number was accepted.

Making Calls - Without PIN

• When the call ends, the booth status changes to Over. The booth status displays the destination number, start (answer) time of the call, and the duration.

• The booth details in the right pane include the call record, the charge of the call, and the refund (if any) of the unused money.

Making Calls - Without PIN

• Click the Print Invoice to print an invoice for the customer if desired.• Set the booth to Idle state by clicking the Reset button. If desired, disable the

booth by clicking the Disable button; in this case, the booth will first have to be Enabled the next time you want to use it.

Making Calls - Without PIN

• The manager, call shop owner, and reseller can monitor the calls as the operator runs the call shop.

Making Calls - Without PIN

Making Calls - With PIN

• Select an idle booth by clicking the booth number button in the left pane.

Making Calls - With PIN

• Enter the deposit received from the customer.• Click the Activate button.

Making Calls - With PIN

• A new random PIN is created, and the booth status changes to Activated.• Click the Print Ticket button to print the booth number and PIN to give to the

customer.  Or just tell the customer the booth number and PIN.

Making Calls - With PIN

• Watch the progress of the call in the left pane.• After the customer dials the PIN, the booth status changes to Online.

Making Calls - With PIN

• After the customer dials the destination number, the booth status displays the destination number and the time when the destination number was accepted.

Making Calls - With PIN

• When the call ends, the booth status changes to Over.  The booth status displays the destination number, start (answer) time of the call, and the duration.

• The booth details in the right pane include the call record, the charge of the call, and the refund (if any) of the unused money.

Making Calls - With PIN

• Click the Print Invoice to print an invoice for the customer if desired.• Set the booth to Idle state by clicking the Release button. Then the PIN of that

booth cannot be used anymore.

Making Calls - With PIN

• The manager, call shop owner, and reseller can monitor the calls as the operator runs the call shop.

Making Calls - With PIN

Rates

• Rates may be accessed in- Toolbox in the Shopfront page- View Rates page

• Sell rates may be set by- resellers for charging their call shop owners- call shop owners for charging the call shop customers (end users)

• The sell rates of a call shop may be viewed by- operators- managers

• The sell rates and buy rates may be viewed by- owners- resellers

Rates - Toolbox

• The Toolbox may be used to find - the rate for a particular destination- the maximum duration given a deposit amount and destination- the charge given a duration and destination

Rates – View Rates

• The rate table in the View Rates page lists the rates by country name or dial code.

Reports

• Reports in the View Logs pages may be accessed by- managers - owners- resellers

• Reports are- operator activity- service activity- call records- statistics

Reports – Operator Log

• The operator log is a summary of the working sessions of the staff.• The operator log shows the staff ID, staff name, sign in time, sign out time, work

time in hours and minutes, income during the work period, and reported money collected during the work period.

Reports – Service Log

• The service log is a summary of the services provided to each customer.• The service log shows the call shop, booth number, service start time when the

booth was enabled, service end time when the booth was reset, staff id who provided the service, and total sales of this service.

Reports – Call Records Report

• The call records report is a list of the calls made in the call shops.• The call record shows the call shop, booth, start time of the call, duration of the

call, destination number, and charge.

Reports – Statistics Report

• The statistics report shows a summary and comparison of- sales of the calls shops; sales by staff- daily sales by call shop; daily sales by staff- monthly sales by call shop; monthly sales by staff

Billing Information

• The Billing Information pages may be accessed by- owners- resellers

• Owners’ billing data are- their account balance- payments to their reseller- buy CDRs, sell CDRs, and profit

• Resellers’ billing data are- their account balance- payments to Ecocarrier- their customers’ (call shop owners’) account balances- payments from their customers (call shop owners)- buy CDRs, sell CDRs, and profit

Billing Information – Accounts for Call Shop Owner

• This is the call shop owner’s account balance.

Billing Information – Accounts for Reseller

• These are the reseller’s account balance and the reseller’s customers’ account balances.

Billing Information – Payments for Call Shop Owner

• These are the call shop owner’s payments to the reseller.

Billing Information – Payments for Reseller

• These are the reseller’s payments to Ecocarrier and the reseller’s customers’ payments to the reseller.

Billing Information – CDRs & Profits for Call Shop Owner

• These are the call shop owner’s buy CDRs or sell CDRs, total sales, total costs, and profit.

Billing Information – CDRs & Profits for Reseller

• These are the reseller’s buy CDRs or sell CDRs, total sales, total costs, and profit.

Private Label

• The standard Q-CallShop at www.qcallshop.com has the Q-CallShop logo on every page and has Ecocarrier’s company information in the home page, Contact Us page, and About Us page.

Private Label

• The web site may be customized with the reseller’s domain name, logo, and company information.