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PERMANE'NT LOI ADALATS (PUBLIC UTILITY SERVICES)

l'NFORMATION BOOKLET

PUNJAB LEGAL SERVICES AUTHORITY New Block of Old Court Complex, 2nd Floor, Sector 17, Chandigarh. New Office: Opp. GMADA Community Centre, Sector-69, Mohali. Phone No. : 0172-4652568, E-Mail: ms@pulsa.gov.in, Website: www.pulsa.gov.in

Toll Free Helpline No: 1968

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WHAT IS A PERMANENT LOK ADALAT (PUBLIC UTILITY SERVICES)

Permanent Lok Adalats (Public Utility Services), have been established under Section 22-B of the Legal Services Authorities Act, 1987, It is with these objectives that the Permanent Lok Adalat (Public Utility Services), hereinafter referred to as "PLA (PUS)11

, is established to settle the pre-littigative disputes relating to the Public Utility Services through amicable settlement of the matter and in case parties fail to reach at any settlement then to decide the dispute on merits.

SALIENT FEATURES

• The PLA (PUS) exercise jurisdiction in respect of one ormore public utility services such asTransport Services of passengers or goods by air, road and water, Postal, Telegraph or Telephone services, SupplyofPower, Light orWater to the Public byany establishment, Public Conservancy or Sanitation, Services in Hospitals or Dispensaries, Banking, Housing, Finance, Insurance, Education, Immigration, LPG Connection their Supply and Refill,Adhar Card, Ration Card, Voter Identity Card, BPL Card, Old age and widow pension, Shagun Scheme, Unemployment allowance and Public distribution system services.

• The pecuniary jurisdiction of the PLA(PUS) is upto Rupees One Crore.

• PLA (PUS) has no jurisdiction in respect of any matter relating to an offence not compoundable underany law.

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• Before the dispute is brought before any Court, any party to the dispute may make an application to the PLA (PUS) for settlement ofthe dispute.

• Where it appears to the PLA (PUS) that there exist elements of a settlement, which may be acceptable to the parties, it is to formulate the terms of a possible settlement and submit them to the parties for their observations and in case the parties reach an agreement, the PLA (PUS) is to pass anAward in terms thereof. In case parties to the dispute fail to reach an agreement, the PLA(PUS) is to decide the disputeon merits.

• Every award made by the PLA (PUS) is final and binding on all the parties thereto and shall be by a majority of the persons constituting the PLA(PUS).

WHAT ARE PUBLIC UTILITY SERVICES ? Section 22-A (b) of the Legal Services Authorities Act, 1987, defines Public Utility Services as any of the following:­

• Transport services for the carriage of passengers or goods by air, road orwater;

• Postal, telegraph or telephone services; • Supply of power, light or water to the public by any

establishment; • System ofpublic conservancy or sanitation; • Services in hospital ordispensary; • Insurance service; • Banking services; • Finance services; • Housing services;

.. • Education, immigration, LPG connection their

supply and refill;

• Adhar Card. Ration Card, Voter Identity Card and BPLCard;

• Old age and widow pension;

• Shagun scheme and unemployment allowance;

• Public distribution system services;

• Any other services included through a Notification bythe State Government, from time to time.

ESTABLISHMENT

• The Peranent Lok Adalats (Public Utility Services) are established under Section 22-B of the Legal Services Authorities Act, 1987, through a Notification bythe concerened Legal Services Authority.

• Vide Notification No. S.O. 44/C.A.39/87/S.22· B/2005, dated 15th December, 2005, the Punjab Legal Services Authority has established PLA (PUS) in all the Districts of the State of Punjab. At present at twenty two places such Lok Adalats are funct· . . the St t f PunJa.1on1ng 1n aeo b.

PLACE OF ESTABLISHMENT OF PLA (PUS) Amritsar Gurdasnur Patiala

Bathinda Hoshiarpur Pathankot

Bamala Jalandhar Rupnagar

Faridkot Kapurthala S.A.S. Nagar

Ferozepur Ludhiana Sangrur

Fazilka Mansa S.B.S. Nagar

Fatehgarh Sahib

Moga Sri Muktsar Sahib & Tam Taran Sahib

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CONSTITUTION • It shall consist of one Chairman and two Members,

to be appointed by the Punjab Legal Services Authority, in case ofPunjab.

• The Chairman is to be a person who is, or has been, a District Judge or Additional District Judge or has held an office higher in the rank than that ofa District Judge.

• The Members are required to have adequate experience in Public Utility Services.

JURISDICTION • It shall have jurisdiction in respect of Public Utility

Services, as defined in under section 22 A (b) of Legal Services Authority Act, 1987.

• It shall have jurisdiction in respect of any matter relating to an offence, compoundable in nature as per Section 320 ofCode ofCriminal Procedure.

• It shall have jurisdiction in the matter where the value of the property in dispute is up to One Crore Rupees.

COGNIZANCE OF CASES • Any party to the dispute may make an application to

the PLA. (PUS) for the settlement of the dispute, before the said dispute is brought before any court.

• After the making of an application to the PLA (PUS), no party to the application can invoke jurisdiction of any court in the same matter.

• After the making of an application, every party to the application is required to file a written statement.

• Written statement so filed is required to state the facts and nature of the dispute, points or issues in

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such dispute and grounds relied upon in support, with a liberty to supplement it with any document and other evidence considered appropriate by that party.

• Copy ofthe written statement so filed alongwith the supportive documents is to be supplied to the opposite party.

• The opposite party can file an additional statement also.

• After the filing of the application, written statement and additional statement. the PLA(PUS) is to conduct conciliation proceedings between the parties to the application in a manner which it thinks appropriate keeping in view the facts and circumstances ofthat very dispute.

• The PLA (PUS) is to assist the parties in an independent and impartial manner in the attempt of the parties to reach an amicable settlement of the dispute, during the conduct of conciliation proceedings.

• Each party to the application is duty bound to cooperate in good faith with the PLA (PUS), in conciliation proceedings by complying with its directions.

• In case the existence of elements of settlement is found in such conciliation proceedings, the terms of a possible settlement of the dispute is to be formulated by the PLA(PUS).

• In case parties to the dispute agree to that very settlement, they are required to sign it.

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• After the signing ofthe said SettlementAgreement, the PLA (PUS) is to pass an Award in terms of the said SettlementAgreement.

• The copy of the said Award is to be supplied to all the parties to the dispute by the PLA (PUS) free of cost.

• In case the parties fail to reach atan Agreement, the PLA (PUS) shall have power to decide the said dispute on merits except in the case of a dispute relating to an offence.

PROCEDURETO BE FOLLOWED

• The PLA (PUS) is not bound by the Code of Civil Procedure, 1908 and the Indian Evidence Act, 1872.

• The PLA (PUS) has the requisite powers to specify its own procedure for the determination of any dispute.

• The guidance is to be taken from the principles of natural justice, objectivity, fair play, equity and other principlesofjustice.

POWERS

• The PLA(PUS) shall have the powers of a Civil Court underthe Code ofCivil Procedure, 1908while conducting the conciliation proceedings and deciding the disputes on merit in respect of following matters:­

> The summoning and enforcing the attendance ofanywitness and examining him on oath.

> The discovery and production ofanydocument.

> The reception ofevidence on affidavits.

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> The requisition ofany public record ordocument or copy of such record or document from any courtoroffice.

> Such other matters as may be prescribed.

• The PLA (PUS) shall have the required powers to specify its own procedure for determination of any dispute coming before it.

PROCEEDINGS DEEMED TO BE JUDICIAL

• All proceedings before PLA (PUS) are deemed Judicial Proceedings within the meaning of Sections 193, 219 and 228 of the Indian Penal Code.

DEEMED TO BEACIVIL COURT

• Every PLA(PUS) shall be deemed to be a Civil Court for the purpose of Section 195 and Chapter XXVI ofthe Code ofCriminal Procedure, 1973

BENEFITS OF PERMANENT LOKADALAT (PUS)

• Only a simple application is to be filed.

• No court fees is required to be paid.

• Speedy disposal based on the written statement, additional written statement, reply thereto and the evidence and related documents produced in the case.

• Simple procedure followed.

• The technical rules of procedural laws and EvidenceActare not applicable.

• Disputes are settled through Conciliation as acceptable to the parties.

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• In case offailure ofthe parties to reach ata mutually acceptable agreement, the dispute can be decided on merits, provided it does not relate to any offence.

• Every award, either on merits or in the terms of Settlement Agreement, is final and binding on the parties to the dispute and the persons claiming under them.

• Every award is a deemed decree ofa Civil Court.

• An award can be transmitted to a Civil Court for its execution which shall execute it as if it were a decree ofthat court.

• Hon'ble Chief Justice, Punjab & Haryana High Court and Patron-in-Chief, Punjab Legal Services Authorty has Authorised the Chairman, Permanent LokAdalat(P.U.S.)to execute the award passed by permanent LokAdalat (P.U.S. ).

• Parties to the dispute participate in the settlement of the said dispute.

• The burden of the courts is decreased through settlement of the disputes before reaching the regular courts.

• Costoflitigation is saved.

• The atmosphere during the conduct of the proceedings is informal.

• Disputes are settled more quickly as compared to the regular courts.

• Both the parties come out aswinners by agreeing to the mutual settlement ofthe dispute.

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FREQUENTLY ASKED QUESTIONS

Question:-Which are the places at which the PLA (PUS) have been established so far in the State of Punjab?

Answer:- Amritsar, Bathinda, Barnala, Faridkot, Ferozepur, Fazilka, Fatehgarh Sahib, Gurdaspur, Hoshiarpur, Jalandhar, Kapurthala, Ludhiana, Mansa, Moga, Patiala, Pathankot, Rupnagar, SAS Nagar (Mohali), Sangrur, Shaheed Bhagat Singh Nagar, Sri Muktsar Sahib and Tarn Taran Sahib.

Question:-What are the locations ofthe said Adalats?

Answer:- Currently, they are located in Judicial Court Complexs as per the availability of the premises which can be ascertained from the office of concerned District Legal Services Authority. In coming days, it shall be located in the building of Alternative Dispute Resolution Centre, being constructed atevery Judicial District Headquarter.

Question:-What are the working days ofPLA(PUS)?

Answer:- All working days except Sundays, second and fourth Saturday and Gazetted holidays.

Question:-What are the working hours?

Answer:-As per Session Courts working hours.

Question:-What particular disputes can be entertained by PLA(PUS)?

Answer:- Disputes of one or more Public Utility Services as defined under Section 22-A (b) of the Legal ServicesAuthoritiesAct, 1987 .

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Question:-What are those Public Utility Services?

Answer:- • Transport services for the carriage of passengers orgoods by air, road orwater;

• Postal, telegraph ortelephone services;

• Supply of power, light or water to the public by any establishment;

• System ofpublic conservancy orsanitation;

• Services in hospital ordispensary;

• Insurance service;

• Banking services;

• Finance services;

• Housing services;

• Education, immigration, LPG connection their supply and refill;

• Adhar Card, Ration Card, Voter Identity Card and BPLCard;

• Old age and widow pension;

• Shagun scheme and unemployment allowance;

• Public distribution system services;

• Anyother services included through a Notification by the State Government, from time to time.

Question:- What kinds of disputes regarding Transport services for the carriage ofpassengers orgoods by air, road or water can be brought before PLA (PUS)?

Answer:- Disputes regarding damages/compensation/ deficiency in service, as the case may be, on account ofover-charging, loss ofgoods, delay/mis­delivery/non-delivery of goods at the proper destination, loss oflife, suffering bodily injury etc.

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Question:- What kinds of disputes regarding Postal and Telegraph services can be brought before PLA (PUS)?

Answer:- Disputes regarding damages/compensation/ deficiency in service, as the case may be, on account of non-delivery, mis-delivery, delay or loss ofletter/parcel/money order etc.

Question:- What kinds of disputes regarding Telephone services can be brought before PLA (PUS)?

Answer:- Disputes regarding damages/compensation/ deficiency in service, as the case may be, on accountofexcess/wrong billing I delay in installation of connection. deficiency in services. wrongful disconnection etc.

Question:- What kinds of disputes regarding supply of Power, Light or Water to the public by any establishment can be brought before PLA(PUS)?

Answer:- Disputes regarding damages/compensation/ deficiency in service, as the case may be, on account of excess billing, delay in installation of connection, deficiency in services, wrongful disconnection, wrong billing on account ofdefective meter, wrongful levying of penalty etc.

Question:- What kinds of disputes regarding system of Public Conservancy can be brought before PLA (PUS)?

Answer:- Disputes pertaining to improper management of natural public resources, conservation of natural resources etc.

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Question:- What kinds of disputes regarding Sanitation can be brought before PLA(PUS)?

Answer:- Disputes pertaining to improper management of public sanitation system, non-removal of garbage/ toxic waste, non-cleaning of sewerage, non­cleaning/ non-chlorination ofwater tanks, damages/ compensation on account of mismanagement of sanitation services, non-defogging during required conditions/periods and at required places, wrong/excessive levy of sewerage and sanitation charges, deficiency in service etc.

Question:- What kinds of disputes regarding services in Hospital or Dispensary can be brought before PLA (PUS)?

Answer:- Disputes pertaining to damages/compensation/ deficiency in service, as the case may be, on account of non-treatment/mistreatment, negligence in treatment, wrongful loss of life or limb, overcharging, non-supply of government provided medicines, non-attending the patient promptly, harassment in conduct of medical tests and supply of their reports, non-issuance of bills/medical reports/sickness or fitness certificate etc.

Question:- What kinds of disputes regarding Insurance services can be brought before PLA (PUS)?

Answer:- Disputes pertaining to damages/compensation/ deficiency in service, as the case may be, on account of non-payment of the maturity amount in time, mis-representation, fraudulent creation of new policy after representing it to be a renewal, tampering the agreed terms and conditions, wrongful denial or delay of claims, non­supply/issuance of policy even after taking required premium etc.

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Question:-What kinds ofdisputes regarding Banking can be brought before PLA(PUS)?

Answer:- Disputes pertaining to damages/compensation/ deficiency in serviceJ as the case may be, on account of over-charging of interest, non­explanation of mandatory and meaningful terms to the customers at the time of obtaining their signatures on printed proformas, charging the wrong rate of interest in violation of the agreement, non­return ofthe property documents after the discharge of the liability, illegally and forcibly taking the mortgaged/financed property without taking the legal recourse etc.

Question:-What kind of disputes regarding Finance services can be brought before PLA(PUS)?

Answer:- Disputes pertaining to damages/compensation/ deficiency in service, as the case may be, on account of over-charging of interest, mis­representation regarding the terms and conditions over printed proformas, non-return of the original documents after discharge of the liability, illegally and forcibly taking the mortgaged/financed property without taking the legal recourse etc.

Question:- What kind of disputes regarding Housing services can be brought before PLA(PUS)?

Answer:- Disputes pertaining to damages/compensation/ deficiency in service, as the case may be, on account of non-delivery of the possession in time of plot/dwelling unit, non-providing of the plot/dwelling unit as per the allotment terms and conditions, over­charging the amount, non-return of the original documents after the discharge of the loan liability, wrongfully refusing/delaying the transfer/

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inheritance, late refund of earnest money, non­completion title documents even after completion of the required formalities bythe concerned person etc.

Question:-How the PLA (PUS) can help the party in the said disputes?

Answer:- The Awards can be passed whereby not only the compensation can be awarded and monetary claim can be settled but also the concerned Departments/ Authorities can be directed to provide the requisite services and remove the deficiencies.

Question:- What is the stage at which a dispute can be brought before PLA(PUS)?

Answer:-At pre-litigative stage i.e. before approaching the regular court/forum.

Question:- Whether after approaching PLA(PUS) the regular courts/forums, can also be approached?

Answer:- During the pendency of the dispute before PLA(PUS), there is a bar to invoke the jurisdiction of any other court in the same matter, on all the parties to the application as per Section 22-C(2) ofthe Legal Services Authorities Act, 1987.

Question:-Whether after the unsuccessful attempt before the PLA(PUS), the regular court/forum, can be approached?

Answer:- PLA(PUS) can always settle the matters either through Settlement Agreement or even on merits. Therefore. there cannot be any scope of an unsuccessful attempt. It is only possible in those matters, where there is no jurisdiction to settle the matter.

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Question:-What will happen to the time spent during those proceedings in counting the limitation period ?

Answer:- The bonafide proceedings before PLA(PUS) with respect to a matter over which it has no jurisdiction shall be a ground in excluding the said period for computing the period of Limitation as per Section 14ofthelimitationAct, 1963.

Question:-ls there any compulsion to engage an Advocate for moving an application before PLA(PUS)?

Answer:- No, there is no such compulsion. The party to the dispute is free to present an application after appearing in person and can assist the court in the settlementofthe dispute, which is done in an informal atmosphere without following the technical rules of procedure.

Question:-Whether any fee is required to be paid at the time offiling ofthe application and thereafter?

Answer:- No, not atall.

Question:- Whether there is any prescribed form for moving anysuch application?

Answer:- No, there is no such prescribed form. A simple application, depicting the true facts and the person/Authority against whom relief is sought is sufficient enough to invoke the jurisdiction.

Question:- Whether any assistance is provided by PLA(PUS) while conducting the proceedings?

Answer:- As per Section 22-C(S) of the Legal Services Authorities Act, 1987 PLA (PUS) is bound to assist the parties in their attempt to reach an amicable settlementofthe dispute.

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Question:- Whether PLA(PUS) is independent and impartial?

Answer:- Yes. As per Section 22-C(5) of the Legal Services Authorities Act, 1987 these Adalats are bound to be independent and impartial while providing assistance to the parties in their attempt to reach an amicable settlement ofthe dispute.

Question:- What will be the position where parties to the dispute fails to reach atan agreement?

Answer:- Section 22-C (8) of the Legal Services Authorities Act, 1987 grants these Adalats requisite powers and mandate to decide the disputes, other than relating to an offence, on merits where the parties fail to reach at an agreement.

Question:- What is the value of the decision/award given byPLA(PUS)?

Answer:- As per Section 22-E (1) of the Legal Services Authorities Act 1987 every award of PLA(PUS), made either on merits or in terms of settlement agreements, shall be final and binding on all the parties to the dispute and on the persons claiming under them. Every award made by PLA(PUS) shall be final and shall not be called in question in any original suit1 application orexecution proceeding.

Question:- Whether the Award of PLA(PUS) is executable?

Answer:- Yes, as per Section 22-E(2) of the Legal Services Authorities Act, 1987 every Award of PLA (PUS) under the Act, shall be deemed to be a decree

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of a Civil Court. It means, it has the same value and force as a decree passed by Civil Court. Hence, it is executable.

Question:- Which Court is to execute the Award of PLA(PUS)?

Answer:- As per Section 22-E (5) of the Legal Services Authorities ActJ 1987 PLA(PUS) has powers to transmit its award to a Civil Court having local jurisdiction and such Civil Court is bound to execute the Award as if it were a decree made by that Civil Court. Hon'ble Chief Justice, Punjab & Haryana High Court and Patron-in-Chief, Punjab Legal Services Authorty has Authorised the Chairman, Permanent LokAdalat (P.U.S.) to execute the award passed by permanent LokAdalat (P.U.S.).

Question:- Whether there is any time frame within which a dispute is to be settled/decided by PLA(PUS)?

Answer:- There is no prescribed time frame, however, keeping in view, the informal nature of proceedings and non-binding of technical rules of procedure, the disputes are settled/decided very promptly within a very short time.

Question:- What is the pecuniary limit up to which a dispute can be entertained by PLA(PUS)?

Answer:- One Crore Rupees.

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Question:- If the technical rules of procedure are not binding and PLA(PUS), can devise its own procedure, then from which principle of law, they take the guidance?

Answer:-PLA (PUS) is guided in the conduct of the proceedings by the Principles of natural justice, objectivity, fair play, equity and other principles of justice.

Question:-What is meant by the proceedings before PLA(PUS) deemed to be judicial proceedings within the meaning ofSection 193, 219 and 228 ofthe Indian Penal Code?

Answer:- Like regular judicial proceedings, it is an offence for giving false evidence in theseAdalats.

The Chairman/Members are prohibited from corruptly or maliciously making any report, order, verdict or decision, knowing to be contrary to law.

No person is permitted to intentionally offer any insult, or cause any interruption to any Chairman/Member while sitting in the proceedings.

Question:-What is meant bytheseAdalats deemed to be a Civil Court for the purpose ofSection 195 and Chapter XXVI ofthe Code ofCriminal Procedure, 1973?

Answer:-lt can launch prosecution for contempt of its lawful authority and the provisions as to offences affecting the administration of justice are attracted in caseofthese Adalats also.

Question:- In case any difficulty arises which is the forum to seek assistance?

Answer:- The office of the concerned District Legal Services Authority of that very district or any nearest

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Legal Aid Clinic, Office of the Sub-Divisional Legal Services Committee and Front Office, can also be approached.

Question:- Whether the Award passed by a PLA (PUS) can be challenged in anycourtoflaw?

Answer:- The Award passed are non-appealable and cannot be called in question in any original suit, application orexecution proceedings. However1 itcan be challenged only before the Hon'ble High Court exercising writ jurisdiction under Articles 226/227 of the Constitution of India.

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For More Information Contact:

AT STATE LEVEL Member Secretary, Punjab Legal Services Authority

Old Court Complex, New Block, 2"d Floor, Sector 17 E, Chandigarh New Office: Opp. GAMADA Community Centre, Sector 69, Mohali

Tel: 0172-4652568, E-mail : ms@pulsa.gov.in, Website: www.pulsa.gov.in

Toll Free Helpline No.1968

AT DISTRICT LEVEL

<:r District & Sessions Judge-cum-Chairman, District Legal Services Authority

"' CJM- cum-Secretary, District Legal Services Authority

r:r Chairman, Permanent Lok Adalat for Public Utility Services

er Front Office-cum-Legal Aid Clinic/A.D.R. Centre

Amritsar District Legal Services Authority, New Judicial Court Complex, Ajnala Road, Amritsar-143001 Ph.No.0183-2220205

Bamala District Legal Services Authority, New Court Complex, Barnala- 148105 Ph. No. 01679-243522

Bathinda District Legal Services Authority, Judicial Court Complex, Bathinda. Ph. No. 0164-2212051

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Faridkot

Fatehgarh Sahib

Ferozepur

Fazilka

Gurdaspur

Hoshiarpur

Jalandhar

Kapurthala

Ludhiana

Moga

District Legal Services Authority, District Court Complex, Faridkot. Ph. No. 01639-256299

District Legal Services Authority, Judicial Courts Complex, Fatehgarh Sahib. Ph.No. 01763-232160

District Legal Services Authority, Judicial Courts Complex, Mall Road, Ferozepur. Ph. No. 01632-235034

District Legal Services Authority, Courts Complex, Fazilka. Ph.No. 01638-261500

District Legal Services Authority, District Court Complex, Gurdaspur. Ph.No. 01874-240369

District Legal Services Authority, District Court Complex, Hoshiarpur. Ph. No. 01882-224114

District Legal Services Authority, District Court Complex, Jalandhar. Ph. No. 0181-2235775

District Legal Services Authority, District Court Complex, Kapurthala. Ph. No. 01822-230060

District Legal Services Authority, New Court Complex, Bharat Nagar Chowk, Civil Lines, Ferozepur Road, Ludhiana. Ph. No. 0161-2400051

District Legal Services Authority , District Court Complex, Moga. Ph. No. 01636-235864

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Mansa

Sri Muktsar Sahib

Patiala

Pathankot

Rupnagar

Sangrur

S.B.S. Nagar

S.A.S. Nagar

Tarntaran

District Legal Services Authority, District Court Complex, Mansa. Ph. No. 01652-227022

District Legal Services Authority, District Court Complex, Sri Muktsar Sahib. Ph. No. 01633-261124

District Legal Services Authority, Judicial Court Complex, Patiala. Ph. No. 0175-2306500

District Legal Services Authority, Judicial Court Complex, Pathankot. Ph. No. 0186-2345370

District Legal Services Authority, District Court Complex, Rupnagar. Phone No. 01881-220171

District Legal Services Authority, Judicial Court Complex, Sangrur. Phone No. 01672-230725

District Legal Services Authority, Judicial Court Complex, S.B.S. Nagar Ph.No. 01823-223511

District Legal Services Authority, Judicial Court Complex, SAS Nagar (Mohali). Ph.No. 0172-2270170

District Legal Services Authority, Judicial Court Complex, Tarntaran. Ph.No. 01852-223291

PUNJAB LEGAL SERVICES AUTHORITY (Access to Justice for All)

Patron-in-Chief Hon'ble Mr. Justice Shiavax Jal Vazifdar Acting Chief Justiae, Punjab & Haryana High Court

Executive Chainnan Hon'ble Mr. Justice S.S.Saron Judge, Punjab & Haryana High Court

Member Secretary TeJlnderblr Singh

Addi. District & Sessions Judge

Published by PUNJAB LEGAL SERVICES AUTHORITY New Block of Old Court Complex, 2nd Floor, Sector 17, Chandigarh. New Office: Opp. GMADA Community Centre, Sector-69, Mohali. Phone No.: 0172-4652568, E.fillall: ms@pulsa.gov.ln, Webalte: www.pulsa.gov.ln

Toll Free Helpline No: 1988