PTCL- Pakistan Telecommunication

Company Ltd.

Introduction PTCL is the Largest telecommunication company providing

telecommunication services from basic voice telephony to data, internet, video conferencing to consumers and businesses all over the country.

Company consist of around 2000 telephone exchanges across country providing largest fixed line network.GSM CDMA and internet are other resources of PTCL.

Ufone (Pakistan Telecom Mobile Ltd) a wholly-owned subsidiary of PTCL commenced its operations on 29th January 2001.

Vision To be the leading Information and Communication

Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.

MissionTo provide a learning environment and tools to help our customers reach their full potential.

Products & Services

Business Services

Carrier Services & Wholesale

Home and Personal Services

Business ServicesAudio ConferencingVoice Mail Service

(VMS)Business DSL3G - ConnectBusiness In Box TV TransmissionSecurity & Surveillance PTCL Cloud

Carriers Services & WholesalesTelecom OperatorsLeased Circuits

(IPLC / DPLC)International IP

Services Calling Cards & LDI Payphones Network Capacity

Services Broadband

Home and Personal Services PTCL Landline Vfone Smart TV Pakistan Package Conference call Identical number service Broadband

Broadband PakistanEvo wirelessWeb hostingDial up internetDialup Vfone

Major Issues 

According to the NEWSTRIBE’S, PTCL EVO WINGLE, EVO, JADO (magic) box users are facing connectivity and speed problems especially during the first half of the day.

Consumers are facing issues in contacting PTCL helpline, 1218 which denies the presence of any issue.

MAJOR ISSUESThe quality of service in some areas is

much poor hence creating the problems for customers.

 The fixed wireless phone service is poor. 

They should use some their marketing Rupees and use it for better service delivery, correct billing and competent customer service.

E-commerce Tools

PTCL provides high quality and reliable web hosting services on world’s renowned Microsoft platform. Whether it’s a personal website, or an e-commerce portal PTCL have got the perfect webhosting packages for their consumers and corporate customers. All of their webhosting packages include an ample amount of web storage space, data transfer and email accounts.

PTCL further facilitates their consumers by choosing their broadband package online With the option of subscribing to the speed of ( 1Mbps, 4Mbps, 6Mbps ) and ( 8Mbps ) packages, people can now choose one that best suits your surfing style

E-Commerce Tools

Suggestions & Recommendations

Immediate response to the consumer Increase network capacity Improve complaint departmentProper billing to the customersShould Resolve Wireless internet problems such as

PTCL EVO WINGLE, EVO and JADO (magic)

Presented ByAREEBA JAWAID