Post on 24-May-2020
SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
Interactive Relationship: Pub + PrvtSectors
The Heart: LEPCs
The Heart: LEPCs
Interactive: Pub + PrvtSectors
•Safety•Security•Response •Resiliency
Relationships:
Relationships: Assumptions
Those Assumptions
Drive theRelationship
SE PA LEPC
Dangerous Disconnect
SE PA LEPCDangerous Disconnect:
Pub & Pvt SectorsDon’t Understand Their
Relationship in Em RespReadiness
SE PA LEPCDangerous Disconnect:
Em Services & Corps/Campuses
Don’t Understand their Relationship in Em Resp
Readiness
SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
EmergencyPreparedness
Bo Mitchell911 Consulting
President
Police Commissioner (Ret.)
Certified Emergency Manager
CEM, CPP, CBCP, CHCM, CHSP, CHS-V, CHEP CSHM, CFC, CIPS, CSSM, CSC, CAS, TFCT3,
CERT, CMC
Housekeeping
• Emergency Exits• Copy of Presentation• Survey• Cell Devices
Expert Consultant
• Landmark Legal Cases• Expected Settlements:
$1 Billion Each• “Failure to Plan”• “Failure to Train”
Speaker
Speaker•FEMA(4X)•IACLEA•NASRO•CUPIC•NECUSA
Speaker
•ACP-PA
•ADVIS•NAIS
911 Consulting Clients
GE HQSubway HQHyatt Corp HQ Swiss Army HQ
CablevisionExxonMobilGoodrichPratt & WhitneyMasterCard HQ
911 Consulting Clients
•25 Secondary•Western CT Univ.•Central CT Univ.•John Jay College•Housatonic CC
Wanamaker BuildingPhiladelphia
33 Arch St, Boston
399 Boylston, Boston
Waldorf=AstoriaNY, NY
1 WTC 7 WTC
You?
You?
POP QUIZ
POP QUIZ
POP QUIZ
Fair Warning
Fair Warning!!!
I Will Be Candid
Jack
SE PA LEPCDangerous Disconnect:
Em Services & Corps/Campuses
Don’t Understand their Relationship in Em Resp
Readiness
Our Belief SystemNo Longer
Applies afterBoth Crashes:9/11 & 2008
The Disconnect
The Disconnect
•Em Services Assume Corps & Campuses are Prepared.
The Disconnect
•EM Services Assume Corps & Campuses Are Prepared.
The Disconnect• E.S Assume Corp/Campus
are Prepared. Wrong!
•Corps & Campuses Assume E.S. Will Do All the Response Work
The Disconnect• E.S Assume Corp/Campus
Are Prepared. Wrong! • Corps &Campuses
Assumes E.S. Will Do Allthe Response Work.
Wrong!
The Disconnect• E.S. Assume Corps/Campuses are
Prepared. Wrong! • Corps/Campuses Assume E.S. Will Do All
the Response Work. Wrong!
• Result: FUBAR on Nat’l Scale
CEOs All Over
America:
CEOs All Over America:
Corps & CampusesConvinced:
101st AirborneWill
Save Us
Corp & Campus
Readiness:State of the Art
Nat’l Research:CorporateReadiness
Emergency Planning in US
30%-80% SAY they Have an Emergency
Plan
•7,000,000Employers
•135,000,000 Employees (FT+PT)
Emergency Plan?• Called DR?
Emergency Plan?• Called DR?• About Data?
Emergency Plan?• Called DR?• About Data?• Called EAP?
Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security
15. Perimeter Access16. Security Aft Hours17. Chemical Spill: In18. Chemical Spill: Out19. Shelter in Place20. Suspicious Pkg21. Suspicious Person22. Explosion23. Structural Failure24. Severe Weather25. Elevator Em26. Power Outage27. Water/Phone Out28. Air Quality
29. Em Shutdown30. Earthquake31. Flooding32. Pipe Burst33. CBRNE34. Terrorism35. Use of FEs36. Training37. Drills38. Exercises39. Search-Seizure40. Weapons41. Evac Maps42. Em Contacts
Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
• ALL Employees?
Emergency Plan?• Called DR?• About Data?• Called EAP?• All Hazards?
• Trained Annually?
• ALL Employees?
• OSHA Compliant?
EmergencyActionPlan?
Plans Reviewed
Campuses
Plans Reviewed
OSHA Compliant?
OSHA Compliant:
Nat’l Research:Campus
Readiness
National Research
• GAO 2007• AHRQ 2009• BJS (2004-05)• NASRO (2001-04)• NCEF (2008)
National Research
• GAO 2007: F• AHRQ 2009: F• BJS (2004-05): C• NASRO (2001-04): F• NCEF (2008): D
All Nat’l Research: Most Campuses
Under PlannedUnder TrainedUnder ExercisedUnder Drilled
All Nat’l Research: Most Campuses
Under PlannedUnder TrainedUnder ExercisedUnder DrilledDon’t Coord/Train w. Emergency Services
Coord w. Local ES?Non-Existent for:PlanningTrainingExercises Drills
NASRO
•92%: “soft targets” for terrorists
•74%: Inadequately prepared.•51%: Em plans are not adequate.
National School-Based law Enforcement Survey
NASRO
•66%: Plans are not exercised •55%: Staff not receive training
•65%: Bus drivers not trainedNational School-Based law Enforcement Survey
Administrators
“If We Need Help, We’ll Dial 911. They’ll Fix Our
Problem.”
Emergency Services
Readiness:State of the Art
Municipalities:FunctionallyBankrupt for
15 Yrs
Especially: 2008
Recession
Fire Officers
•All FOs: 1,103,300
Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)
Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009
Fire Officers
•All FOs: 1,103,300• 3.6% (‘10)•All-Time Hi: 2009•Lowest: Since ‘04
# of Local LEOs2008
# of Local LEOs2008
•All LEOs: 765,246
# of Local LEOs2008
•All LEOs: 765,246•‘00-’08 +8%
# of Local LEOs2008
•All LEOs: 765,246•‘00-’08 +8%•1:400
# of Local LEOs
# of Local LEOs2011
•12,000 Fired
# of Local LEOs2011
•12,000 Fired•30,000 Unfilled
# of Local LEOs2011
•12,000 Fired•30,000 Unfilled•Down 5.5%
# of Local LEOs2011
•12,000 Fired•30,000 Unfilled•Down 5.5%•First Decrease: 25 Yrs.
IACP Study
Cutting?
•Special Teams
Cutting?
•Special Teams•Training!!!
Cutting?
•Special Teams•Training!!!•Supervisors
Cutting?
•Special Teams•Training!!!•Supervisors•Patrol
Nat’ Research
Council for Excellence in Government March 2004
Only 26% of emergency responder officials say that they are
“adequately prepared” to react to a large-scale
emergency or terrorist threat
Source: Council for Excellence in Government (CEG) survey, March 2004
65% of emergency responder officials say that they are “only somewhat
prepared” Source: Council for Excellence in Government (CEG) survey, March 2004
The Disconnect
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses1. “All we need to do is
call 911”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses
1. “All we need to do is call 911”
2. “My Corp/ Campus has a Robust EAP”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses
1. “All we need to do is call 911”
2. “My Corp/ Campus has a Robust EAP”
3. “Since 9/11, police, fire & EMS have the best of everything”
EmergencyPreparedness
America is a 3rd-world country when it comes to
emergency preparedness
and crisis response
1st Dirty Secret
Because Corp + Campus Employers
Don’t Understand: Law + Liabilities re
Emergency Planning + Training
Dangerous Disconnect
Biggest Threat
Corp + Campuses
Mitchell’s 6 Phases of
Denial
6 Phases of Denial
1.It Won’t Happen to ME
6 Phases of Denial1. It Won’t Happen to ME
2.It Won’t Happen HERE
6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE
3.It Won’t Happen NOW
6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW
4.If it does Happen, it Won’t Be that BAD
6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that
BAD
5.If it is that Bad, my Insurance Co. Will Take Care of It.
6 Phases of Denial1. It Won’t Happen to ME2. It Won’t Happen HERE3. It Won’t Happen NOW4. If it does Happen, it Won’t Be that BAD5. If it is that Bad, my Insurance Co. Will Take Care of It.
6.Ohmygod, Why Didn’t We Plan for THIS?
Denial“There cannot be a
crisis next week. My schedule is already full.”
Henry Kissinger
Denial: Excuses•Money
Denial: Excuses•Money•Time: Sr
Denial: Excuses•Money•Time: Sr•Time: Emps
Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
• Ignorance
Denial: Excuses•Money•Time: Sr•Time: Emps•Dept. Wars
•Scare Emps
• Ignorance•Apathy
Denial: Excuses•Money•Time: Sr•Time: Emps•Scare Guests
•Scare Emps
• Ignorance•Apathy USS
Assessment
Assessment
Corps +Campuses Not Going to
Change Emergency Services in Your
Jurisdiction!
Assessment
So, Corps + Campuses Have to Take Responsibility to Get This Right.
You’re On
YourOwn
Corps & Campus: Need to be Convinced
101st ArbrnMay Not Save Us
101stWill Be Late &
Undermanned
Solution
1.Better Planning2.Better Training3.Exercises
SE PA LEPC
SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
17 Common Mistakes in Emergency
Plans
You?
Tenant?
You?
Landlord?
High Rise?
POP QUIZ
Emergency Plan?
POP QUIZ
POP QUIZ
POP QUIZ
NFPA 1600
POP QUIZ
POP QUIZ
POP QUIZ
POP QUIZ
•1910.38•1910.39
29 U.S.C. §666(e)
POP QUIZ
HDWSI
What’s theMost Important
Asset atYour Org.?
EmergencyPreparedness
Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
Your Most Important Asset?
Brands Damaged
•Tylenol•Costa Concordia
•Fukushima Daiichi
•GM•BP•Hartford Distributors
•Kleen Energy
Costa Concordia
Hartford Dist.
Kleen Energy
Recall
Fukushima Daiichi
These Were All Caught Off Guard
•Fukushima•GM•Costa Concordia
•LIPA
•Kleen Energy•Hartford Distributors
•BP
Emergency Planning in US
30%-80% SAY They Have an Emergency
Plan
EmergencyActionPlan?
WhyPlan &Train?
Dutyof
Care
“Everything Is AlwaysMy Fault”
WhyPlan &Train?
RiskNeverSleeps
WhyPlan &Train?
Risk Always
Multiplies
Tell Me:What’s
Required by Law?
Emergency Planning
•Authorities•Who Is Covered•Responsible Party
Why We Plan
OSHAis not a town in
Wisconsin.
Required by Federal
Law
OSHA
29 CFR 1910.34
“Sections 1910.34 through 1910.39 apply
to workplaces in general industry except mobile
workplaces such as vehicles or vessels”
Mandatory
OSHA Regulations 29 CFR 1910.38/.39
• Emergency Action Plan• Fire Prevention Plan
Mandatory
State/City Fire Code
“Everything Is AlwaysMy Fault”
Standard
NFPA 1600:Recognized in Law by US Congress as
the Standard.
NFPA 1600 Standard
•California•Florida•Connecticut
56,000,000Live in CA & FL
1 Out of 6 Americans
New York City
•Most Robust Emergency Planning Law in the World
New York City
• Most Robust Emergency Planning Law in the World
•Inspired by NFPA 1600
New for 2012
DHSRegs
New for 2012
DHS has Published New Regs Aimed
Specifically at YOU (All Pvt-Sector
Employers!)
New for 2012
Standard & Poor’s
New in 2012
Resiliency
NFPA 1600 Standard• These Are “Shoulds,” Not
“Shalls.”• BUT, in the Hands of a Litigator
in front of a Jury:
The “Shoulds,” turn into “Shalls.”
NFPA 1600
•Congress•DHS•S&P
•FDNY•California•Florida•Juries
So….•OSHA: Shall Create/Train Plans
•NFPA 1600: Contents: All Hazards
All-Hazards
Plan
All-Hazards Planning
This Is Not Your Father’s
FirePlan!
All-Hazards Planning
Not Just:•Fire•Weather
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
Your Plan???
1. Fire2. Evacuation3. Headcounts4. Bomb 5. Chem Spill
6. Drills7. Weather8. Sus Pkg9. Sus Pers10.Pwr Out
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
All Hazards: Mandatory
• Special Needs Personnel• Visitors• Contractors• Headcounts• Training
Elevator Entrapment
What’s Our Best Response in
AnyEmergency?
Emergency Response
DO NOT AUTOMATICALLY
EVACUATE BUILDING!!!
234
NO Automatic Full Evacuation
•100s People in Motion in Stairwells! Someone WILL be injured.
NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
•Inhibits Emergency Responders
NO Automatic Full Evacuation
• 100s People in Motion in Stairwells! Someone WILL be injured.
• Inhibits Emergency Responders
• Can Be Sending YOU Danger
Types of Movements
1.In-Building Relocation
Types of Movements
1.In-Building Relocation
2.Partial Evacuation
Types of Movements
1.In-Building Relocation2.Partial Evacuation
3.Shelter in Place
Types of Movements
1.In-Building Relocation2.Partial Evacuation3.Shelter in Place4.Full-Building
Evacuation
Emergency Response
•1st Response: Listen Up
Emergency Response
• 1st Response: Listen Up
•2nd Response: Coordination with BM + IC
Emergency Response
• 1st Response: Listen Up• 2nd Response:
Coordination with BM + IC
•Command Your Response
Employees Trained
•Listen Up•Follow Your Instructions
Who is
Covered?
Who Is Covered?
1.Employees (OSHA)2.All Occupants (Fire Code)3.Contractors (OSHA)4.Special Needs (ADA+)5.Visitors (Prem Liability/FC)
Responsible Officer?
Responsible Party?
SCOTUS
CEO: Responsible Party
•Civilly
CEO: Responsible Party
•Civilly•Personally
CEO: Responsible Party
•Civilly•Personally•Criminally
CEO = Resp Officer
1.Does Your CEO Know This?
CEO = Resp Officer
1.Does Your CEO Know This?
2.Shouldn’t They?
CEO = Resp Officer
1.Does Your CEO Know This?
2.Shouldn’t They?3.Wouldn’t You?
WhyPlan &Train?
Why Plan?
U.S.: Justice Measured in
$$$
Why Plan?• U.S.: Justice Measured in $$$
•More Justice? More $$$
Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$
•Juries Armed: Commas & Zeros
Why Plan?• U.S.: Justice Measured in $$$• More Justice? More $$$• Juries Armed: Commas & Zeros
•Jurors: Most Are Employees
Cook County Fire (Chi)
Cook Co. Fire6 Dead
$4-5 Billion
One Meridian Plaza (Phila)
1 Meridian Plaza3 Dead
$4 Billion
First Interstate Bank (LA)
1st Interstate1 Dead
$2 Billion
Fire Prevention
Fire Prevention Plan
•Required by law
Fire Prevention Plan
•Required by law
•Emps are the police
Fire Prevention Plan
•Required by law•Emps are the police•Report Issues to Facilities
Fire Prevention
It’s NOTFire that Kills…
Fire Prevention
It’s NOT Fire that Kills…It’s
NYC 1/14
Causes: Smoke
1.Paper2.Boxes3.Plastic
“Everything Is AlwaysMy Fault”
WhyPlan &Train?
What Are the Risks to
YOU?
Threats
10,000Sudden Cardiac
EventsAmerican Red Cross
Threats
4.1 MMWorkplace Injuries
AnnuallyDOJ
Threats
2 millionWorkplace Violence
Annually
DOJ
Threats
Every Day:•2 People Murdered
Every Hour•26 Rapes
DOJ
Threats
349,500 HazMatSpills
NFPA
Threats
HazMat Spills• 800,000 Shpmnts Daily
• 60,000 Spills Yearly• Train-on-Vehicle Collision:
Every 90 minutesDOT & EPA
Threats
1 Million Calls to 911
Every DayNENA
Threats
4,690Workplace
DeathsOSHA
Threats
111,500Structural Fires
NFPA
Threats
78%Orgs Out of Biz
In 2 YearsAgility Recovery Solutions
Threats
90%Can’t Resume: 5 Days
Out of Biz: 1 YearAgility Recovery Solutions
Landlord Has No Obligation re Your
Requirements: Emergency Planning or Training in Federal,
State or Local Law.
Landlords
So Evil at Em Planning…
Landlords
So Evil at This That Cable TV Has Dedicated a Whole Week to Landlords.
Yo! It’s Landlord Week! on the Discovery Channel
Common Mistakes in Emergency
Plans
Compliance Standards
•OSHA•State Fire Code•NFPA 1600
Ignore Critical Personnel
•Visitors•Contractors•2nd/3rd Shifts
Visitors & ContractorsLeast Likely to Know Our Procedures; Most Likely to Panic, Freeze, Not Coop—And then Sue!
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
WorkplaceViolence
18xMore Likely to Have
Violence than a Fire
at WorkDOJ & NFPA
Threats
Every Day:•2 People Murdered
Every Hour•26 Rapes
DOJ
Police at Law Firm: Client Killed 2, Wounded 3
St Louis: 4 Dead
U.S. Capitol: Shooter Dead
Hartford Distributors: 9 Dead
NASA Contractor: 2 Dead
Active Shooter
Sharp Spike
•B4 Sandy Hook:
Sharp Spike
•B4 Sandy Hook:
Sharp Spike
•B4 Sandy Hook: 1X/Mo.
•Since Sandy Hook:
Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:
Active Shooter
•Lone Male
Active Shooter
Type of Workplace?
•Campuses:
•All Other Workplaces:
Type of Workplace?
•Campuses: 30%
•All Other Workplaces:
Type of Workplace?
•Campuses: 30%•All Other
Workplaces: 70%
Almost AllShootings:Over in <8 Minutes
Active Shooter
•Run•Hide•Fight
Police /Fire /EMTs
are not the 1st
responders
Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
Active Shooter
•Run•Hide•Fight
Active Shooter
•Run•Hide•Fight
Active Shooter
Hide =Lockdown
What’s Missing Here???
Almost AllShootings:Over in <8 Minutes
So, Police Probably
Can’t Help
Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
Run Hide FightTraining
Training
Training
Training is Everything!
Training is Everything!
Security
Security
•“You Can’t Stop Crazy”
Security• “You Can’t Stop Crazy”
•“We have met the enemy; it is us.”
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”
•Assessment
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment
•Involve Law Enforcement
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement
•Equipment + Systems will alone will NEVERsolve the problem.
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve
the problem.
•Training
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training + CCC
Security• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone will NEVER solve the
problem.
• Training + CCC +
Training
Emergency Team
OSHARequires
Every Emp:Emergency
Team
Police /Fire /EMTs
are not the 1st
responders
Police /Fire /EMTs are not the 1st responders
Employees are the
1st responders
CommandControl
Communications
Command & Control
•Not Enough Commanders
•No Chain of Command
Size:Emergency Team???
Em Team Size
Too Few Team
Members
Size of Em Team
•NRF•NIMS•ICS•NFPA 1600
Emergency Team
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
Yikes!
Yikes!
Many Threats & Many Procedures:
Yikes!
Many Threats & Many Procedures:
One Team!
EAP
HAZWOPER SPCCHAZCOMFPP
1st Aid BBPHotwork ADAFire BrigadeConfined SpcPPE
NFPA 1600
CCC
Training
EmTeam
CommandControl
Communications
Failure
CommandControl
Communications
Common MistakesCommunications
Cells, Land Lands, IT & Power Will All Fail
How Will You Communicate:•Headcounts•Injured Person•Unfolding Situations
Communications
Only Way:2-Way Radios
For All
Employee Headcounts
29 CFR 1910.38
Employee Headcounts
•Required by Federal Law
Employee Headcounts• Required by Federal Law• Real Process
•Vital to Safety
Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
Common MistakesEvacuation Maps•Required by Law•Must be for EveryEmployee from Any/All Parts of Every Building
Evacuation Maps
OSHA29 CFR 1910.3829 CFR 1910.3629 CFR 1910.37
Medical Emergency
MedicalEmergency
Medical Emergency
Standard of
Care
Common Mistakes
Threats
3.8 MillionConcussions
YearlyCDC
Threats
25,600,000Adult Diabetics
1 of 9 Americans
Threats
75,000,000With this Condition
AmericansCDC
Threats
Sudden CardiacEvents
American Red Cross
Women: Heart Attacks
Women: Heart Attacks
• 50%: Workplace
Women: Heart Attacks
• 50%: Workplace
• Biggest Killer:
Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease
•> % Women Die of Heart Attacks
Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks
Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks
•> All Cancers
Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
Women: Heart Attacks• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
•Symptoms:
Women: Heart Attacks
• 50%: Workplace• Biggest Killer: Heart Decease • > % Women Die of Heart Attacks• > All Cancers COMBINED
•Symptoms:
Nausea, BAD Fatigue
Common MistakesMedical Emergency
•Establish Standard of Care
Common MistakesMedical Emergency
• Establish Standard of Care
•Employees, Visitors, etc.
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc.
•When to Call 911
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911
•1st Aid Training? 4 Min Rule
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule
•Prohibit Transport Off Premises
Common MistakesMedical Emergency
• Establish Standard of Care• Employees, Visitors, etc. • When to Call 911• 1st Aid Training? 4 Min Rule• Prohibit Transport Off Premises
•Who is Trained/How Many
Medical Emergency
1st Aid:29 CFR 1910.151
Bloodborne Pathogens:29 CFR 1910.1030
HI Cowboy
Common Mistakes
Special Needs
Personnel
Common MistakesSpecial Needs
•Required by St. & Fed Law
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant,
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of
Hearing, No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
Common MistakesSpecial Needs
• Required by St. & Fed Law• Pregnant, Move Slowly, Hard of Hearing,
No English…Temporarily on Crutches, etc.
• Emp, Contractors, Visitors• 2011 Changes: Regs
• Integrate: Emergency Team
Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
Special Needs Personnel
• Huge CCC Issues• Covering All Bldgs• Covering All Venues• Integrate into Em Team• Training Critical
Common Mistakes“No One Cares”
•Common Belief•200,000 Calls: OSHA•Costs: Fines +Sr.Time +Lawyers
“No One Cares”
•“Failure to Plan”•“Failure to Train”
“No One Cares”
•Negligence Presumed
•Courts Love NFPA
“No One Cares”“There are precautions so imperative that even their universal disregard will not excuse omission”
SCOTUS
“Everything Is AlwaysMy Fault”
No HazCom•Hazard Communication Plan
No HazCom•Hazard Communication Plan
•29 CFR 1910.1200
No HazCom•May Have MSDS
No HazCom•May Have MSDS•Accessible: ALL
No HazCom•May Have MSDS•Accessible: ALL•No Plan
No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training
No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA
No HazCom•May Have MSDS•Accessible: ALL•No Plan•No Training•Most Cited: OSHA
Fire Extingisher
Training Illegal
FE Training Illegal
•Use or Don’t Use Policy
FE Training Illegal• Use or Don’t Use Policy
•Conf Rm Training
FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training
•Video
FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video
•Certified Trainer
FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer
•Live Burn
Common Mistakes
Plagiarism
Plagiarism
•HQ Plan•Buddy•Cut & Paste
Common Mistakes
Out of Date
Commandments
Planning
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.
Required by Federal
Law
10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.
2. All EAPs + FPPs shall be about personnel, not about data.
EAPs + FPPs
About STAFF not
STATS
EAPs + FPPs
Data Can’t Sue You
10 Commandments: Planning1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.
3. All U.S. employers shall create an emergency team manned by employees.
Em Team: Employees
OSHA 29 CFR 1910.38(c) EAP must include at a minimum:(3) Procedures to be followed by employees who remain to operate critical plant operations before they evacuate; (4) Procedures to account for all employees after evacuation;(5) Procedures to be followed by employees performing rescue or medical duties;
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.
4. EAPs + FPPs shall standalone separate from DR + BC Plans
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from DR + BC Plans
5. Planning shall be all hazards.
All-Hazards Plan
All Hazards: The Law
1.Stafford Act:PL 93-288
2. NIMS 3. ICS
4. NRF 5. PL 110-53 (PS-Prep, DHS)6. S&P7. NFPA 1600
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10.AAs 11.Fire12.Bomb Threat13.Medical Em14.Security15.Active Shooter16.Hostage
18.Lockout19.Suicide20.Bullying21.Perimeter Access22.Security Aft Hours23.Chemical Spill: In24.Chemical Spill: Out25.Shelter in Place26.Suspicious Pkg27.Suspicious Person28.Explosion29.Structural Failure30.Severe Weather31.Elevator Em32.Power Outage33.Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.
7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
Cover ALL
•Employees: OSHA•Contractors: OSHA•Temps, PT, Interns, Volunteers: OSHA
•Visitors: Premises Liability•SNPs: ADA
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.
8. Plans shall be updated to be current.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.
9. Plans shall include training, drills and exercises.
10 Commandments: Planning6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.
10. The CEO is the responsible party civilly, personally and criminally.
10 Commandments: Planning
1. All U.S. employers without exception shall create EAPs + FPPs.2. All EAPs + FPPs shall be about personnel, not about data.3. All U.S. employers shall create an emergency team manned by employees.4. EAPs + FPPs shall standalone separate from Disaster Recovery and Business Continuity.5. Planning shall be for all hazards.
10 Commandments: Planning
6. All EAPs + FPPs shall be site specific. No plagiarizing. No HQ plan for all sites. No landlord plan can substitute for tenant’s responsibilities under law.7. Planning shall cover all personnel: employees, contractors, temps, part-timers, interns, volunteers, visitors, special needs, etc.8. Plans shall be updated to be current.9. Plans shall include training, drills and exercises.10. The CEO is the responsible party civilly, personally and criminally.
SE PA LEPC
Why We Plan & Train
Great plans are a smart thing…
Why We Plan & Train
Great plans are a smart thing…
Training is everything.
Training is Everything
• 737 Canada Fiery Crash Evacuation
No Fatalities
• 737 Greek Fiery Crash55/137 Fatalities
Training is EverythingDifference?
• Non-Fatal Crash: 75% were frequent business flyers
• 55 Fatalities: Almost 100% were 1st-time flyers
Hudson River
Survival was not the result of a miracle…
Hudson River
Survival was the result of training.
Training
Mandatory: OSHA
TrainingMandatory: OSHA
•Train AllPersonnel
TrainingMandatory: OSHA
• Train All Personnel
•In Classroom
TrainingMandatory: OSHA
• Train All Personnel• In Classroom
•Annually & At Hire
TrainingMandatory: OSHA
• Train All Personnel• In Classroom• Annually & At Hire
•“Qualified” Trainer (by Exp, Trng)
On-Screen Training
•Can Supplement
•Can NeverSubstitute
“Your first day on the job should not be your last day
on earth.”David Michaels
Assistant Secretary of Labor forOccupational Safety and Health
Size:Emergency Team???
Size of Em Team
•NRF•NIMS•ICS•NFPA 1600
Emergency Team
Size of Emergency Team
•Campuses•Medical Facilities
Emergency Team
Police /Fire /EMTs are not the 1st responders
Employees are the 1st responders
RecommendationTrain Many
Employees As Emergency
Response Team
“Train Everyone…
Including the Band.”
OCEANOS
RecommendationTrain Many
Employees As Emergency
Response Team
Oceanos
•1991•571 Personnel•Sinking
Oceanos• 1991• 571 Personnel• Sinking
•Capt & Crew Abandoned 1st
Oceanos• 1991• 571 Personnel• Sinking• Capt & Crew Abandoned 1st
•They Raised No Alarm!
Oceanos"When I give the order abandon ship, it doesn't matter what time I leave.
Abandon is for everybody. If some
people want to stay, they can stay."
OCEANOS
•7 Hrs to Rescue
OCEANOS• 7 Hrs to Rescue
•SA Navy & AF: 16 Helicopters
OCEANOS• 7 Hrs to Rescue• SA Navy & AF: 16 Helicopters
•Tour Director Took Command!
OCEANOS
• Tour Director Took Command
•The Band: Emergency Team!
Training
“Train Everyone…
Including the Band.”
Training
When Your Campus Is Struck w an Emergency,
You Will Be Accused of Abandonment Too If You Don’t Have Enough
People Trained.
Why We Plan & Train
Great plans are a smart thing…
Training is everything.
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
CommandControl
Communications
Berlitz
Employees Hate This
Stuff!
National Research
Safety: MOST Important
Issue at Work
National Research
•85%• Safety: MOST Important Issue at Work• More Imp than:
»Wages»Leave»Sick Days»Overtime»Union
Training
•Trained 24,000 Employees
Training•Trained 24,000 Employees
98.5% Confident
•Training: All about THEM
98.5% Confident
• Training: All about THEM
•Took “Scary” out of Discussion
98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion
•Made Everyone Confident
98.5% Confident• Training: All about THEM• Took “Scary” out of Discussion• Made Everyone Comfortable
•Empowered All
Ironic• 98.5% Love Training• “Why Didn’t You Do This Before?”
• “Can We Train More Than Annually?”
Training Is More Than Training
1.Not Just Training
Training Is More Than Training1. Not Just Training
2.Bond Emps into Safety Culture
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture
3.Build Emp Awareness
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness
4.Knock Down Silos
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos
5.Integrate Safety into Their Jobs
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs
6.Instill Sense of Responsibility
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility
7.Increase Emp Ownership: Safety & Security
Training Is More Than Training1. Not Just Training2. Bond Emps into Safety Culture3. Build Emp Awareness4. Knock Down Silos5. Integrate Safety into Their Jobs6. Instill Sense of Responsibility7. Increase Emp Ownership:
Safety & Security
Training is Everything!
We Don’t Riseto the
Occasion…
We Don’t Rise to the Occasion.
We Sink to Our Level of Our
Training
Getting Personnel to Training Is Tough…
Getting Personnel to Training Is Tough…
It’s Like Herding
Cats!
Commandments
Training
10 Commandments: Training
1. All employers without exception shall create and train EAPs + FPPs
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs
2. All employers shall create and train employees as their emergency team
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team
3. Training all other employees is required by law.
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law.
4. Training Shall Be Annual at Least.
10 Commandments: Training1. All employers without exception shall create and train EAPs + FPPs2. All employers shall create and train employees as their emergency team3. Training all other employees is required by law. 4. Training Shall Be Annual at Least.
5. Training shall be at hire on day-one including full-time, temporary and contract workers.
10 Commandments: Training
6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.
7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.
8. Training shall be for all hazards.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.
9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
10 Commandments: Training6. Training shall occur in a classroom by a “qualified” trainer—qualified by dint of experience and/or training. On-screen training shall never substitute for classroom training.7. Training Shall Occur if the Plan Changes or If the People in the Plan Change.8. Training shall be for all hazards.9. Planning and training shall be site specific. No plagiarizing. No landlord plan can substitute for tenant’s responsibilities under law.
10. The CEO is the responsible party civilly, personally + criminally.
Common Mistakes
“We’ve Had No Incidents”
“We’re a Family”“We’ve Been
Lucky”
Common Mistakes
“Luck Is Not a Strategy”
Overriding Issue
Sales
HDWSI
How Do We Sell
It?
ROI
If We’re Never Hit, our ROI is Zero…
ROI
If We’re Never Hit, our ROI is Zero…ThankGod!
ROI• If We’re Never Hit, our ROI is
Zero…Thank God!
•If We Are Hit, Our ROI Is Measured in the 10s of Millions of $$$!
ROI1.Protect Brand
ROI1.Protect Brand2.Protect People
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos
We Don’t Have Silos!
We Don’t Have Silos!We Have
Cylinders of
Excellence
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior
4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness
10. Knock Down Silos11. Integrate Safety:
Their Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
Emergency Planning & Training
Productivity
SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
SE PA LEPC
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
DisconnectEmergency Services
1. “Corps/Campuses prepare & train”
2. Since 9/11, all are well prepared & well trained”
3. “Protecting people is the highest priority”
Corps/Campuses1. “All we need to do is
call 911”2. “My Corp/ Campus
has a Robust EAP”3. “Since 9/11, police,
fire & EMS have the best of everything”
SE PA LEPCProtecting Your
People, Property, Productivity & Your Posterior
SE PA LEPCGreat Plans
Are a Smart Thing;Training is Everything!
Threats
•4.1 MM Injuries•2 MM WPV•111,500 Fires: Work
Threats
•10,000 Attks•1 of 9: Diabetes•1 MM Calls: 911
Threats
•800,000 Haz Shipments/Day
•60,000 Spills/Year•Every 90 Mins:
Train on Vehicle
Threats
•78% w/o a Plan: Out of Biz: 2 Yrs
•90%: If Can’t Op in 5 Days Out of Biz in 1 Yr.
Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
Your Most Important Asset?
•People?•Product/
Service?•Customers?
•Property?•Intel Prop?•Data?•Profits
Your Most Important Asset?
EmergencyPreparedness
America is a 3rd-world country when it comes to
emergency preparedness
and crisis response
1st Dirty Secret
Because Corp + Campus Employers
Don’t Understand: Law + Liabilities re
Emergency Planning + Training
17 Common Mistakes in Emergency
Plans
1.ComplianceEmergency
Action &Fire Prevention
Plans
Required by Federal
Law
Responsible Party?
SCOTUS
CEO: Responsible Party
•Civilly•Personally•Criminally
CEO = Resp Party
Does Your CEO
Know This?
2. LandlordNot
Responsible for Your PlanningTraining
Yo! It’s Landlord Week! on the Discovery Channel
3. All-Hazards
Plan
All-Hazards Plan: Shall 1. Emergency Team2. Chain of Command3. Visitors4. Contractors5. Civil Disturbance6. Disabled7. Headcounts8. Evacuation9. In-Building Relo
10. AAs 11. Fire12. Bomb Threat13. Medical Em14. Security15. Active Shooter16. Hostage
18. Lockout19. Suicide20. Bullying21. Perimeter Access22. Security Aft Hours23. Chemical Spill: In24. Chemical Spill: Out25. Shelter in Place26. Suspicious Pkg27. Suspicious Person28. Explosion29. Structural Failure30. Severe Weather31. Elevator Em32. Power Outage33. Water/Phone Out
34. Lockdown35. Air Quality36. Em Shutdown37. Earthquake38. Flooding39. Pipe Burst40. CBRNE41. Terrorism42. Use of FEs43. Training44. Drills45. Exercises46. Search-Seizure47. Weapons48. Evac Maps49. Em Contacts
Common Mistakes
4. Special Needs
Personnel
Special Needs1.ADA 28 CFR 362.ADA Guidelines3.ANSI A117.14.DHS Exec Order 133475.NFPA 5076.NFPA 1017.NFPA 1600
5. Ignore Critical Personnel
•Visitors•Contractors•2nd/3rd Shifts
Common Mistakes
6. Headcounts
Four Fire Fighters who died were caught in roof collapse searching for people who had already escaped (31May13)
Common Mistakes
7. Training:Emergency TeamAll EmployeesFE PolicyFE Training
Why We Plan & Train
•Great plans are a smart thing.
•Training is everything.
Common MistakesTrainingMandatory
• Train All Personnel• In Classroom• Annually & At Hire• “Qualified” Trainer
(by Experience, Training)
We Don’t Riseto the
Occasion…
We Don’t Rise to the Occasion.
We Sink to Our Level of Our
Training
Force Training?
Common Mistakes
8. Emergency Team:
Not Big Enough
Police /Fire /EMTs are not the 1st
responders
Employees are the 1st responders
Emergency Team
9. Command & Control
•Not Enough Commanders
•No Chain of Command
Common Mistakes
10.CommunicationsCells/PTT/Land Lines Won’t Work2-Way Radios Mandatory
Common Mistakes
11.Evac Maps
12.Medical Emergency
Standard of
Care
Medical Emergency
MedicalEmergency
Medical Emergency
1st Aid:29 CFR 1910.151
Bloodborne Pathogens:29 CFR 1910.1030
13. Security
• “You Can’t Stop Crazy”• “We have met the enemy; it is us.”• Assessment• Involve Law Enforcement• Equipment + Systems will alone
will NEVER solve the problem.• Training + CCC + Training
14.FE Training Illegal• Use or Don’t Use Policy• Conf Rm Training• Video• Certified Trainer• Live Burn
Common Mistakes
15.Plagiarism
Common Mistakes
16.Out of Date
Common Mistakes
17.“No One Cares”
17 Common Mistakes in Emergency
Plans
18. No HazCom•May Have MSDS•No Plan•No Training•Most Cited: OSHA
Common Mistakes
19. “Luck is Not a Strategy”
Common Mistakes
20. No Independent Audit
ROI1.Protect Brand2.Protect People3.Protect CEO’s Posterior4.Protect Productivity5.Protect $$$6.85% ID Safety7.98.5 Love This Stuff
8. Bond Emps into Safety Culture
9. Build Emp Awareness10. Knock Down Silos11. Integrate Safety: Their
Jobs12. Instill Sense of
Responsibility13. Incr Emp Ownership
$1 of Prevention
=$10 Million of
Cure
•Threats: Manifest
•Threats: Manifest
•Vulnerabilities: Ubiquitous & Foreseeable
•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable
•Responsibility: Absolute
• Threats: Manifest• Vulnerabilities: Ubiquitous & Foreseeable
• Responsibility: Absolute
•Liabilities: Titanic
•Threats: Manifest•Vulnerabilities: Ubiquitous & Foreseeable
•Responsibility: Absolute
•Liabilities: Titanic
“Everything Is AlwaysMy Fault”
Challenge
This is a huge, ugly job.
Huge JobLong To-Do ListBig ResponsibilityFew ResourcesNo One Wants to Do ThisNo Support from Mgmt
Resources
TimeMoneyPeople
Expertise: Internal or ExternalMgmt Support
HDWSI
How Do We Sell
It?
HDWSI
•Planning•Training•Drills•Exercises
HDWSI
•Board•Mgmt•Emps
Protecting Your:
•People•Property•Productivity
•Posterior
Getting It Done Is Tough!
The ScariestWord at Any Org?
NOT:“Cost” or“Price” or
“Budget” or“Headcount”
Scariest Word?
Change!
In all Orgs, Change Almost Always Occurs Because of…
Blunt Force Trauma from the Outside…
…Never by Inspired
Leadership from the Inside…
“Jaws”: Cultural
Earthquake
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America
“Jaws”: Cultural Earthquake• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of
America• Music Recognized Today
Worldwide
HDWSI
“JAWS”:About
Denial
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”
“Jaws”: Cultural Earthquake• “Won’t Close the
Beaches” = $$$• “Can’t Hire More
Lifeguards” =$$$• “I’ve Never Seen this Shark”• “Are You Sure We Have a
Problem?”
We Never Seethe Monster in the 1st 60
Minutes
HDWSI?
“We Need a Bigger Boat!”
Recommendations
We Need a Bigger Boat
1.Abandon Denial
We Need a Bigger Boat1. Abandon Denial
2.Recognize Titanic Threats
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats
3.Alert Your Captain
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain
4.Assess Your Boat
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant
6.All-Hazards Plan
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan
7.Train ALL
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL
8.Exercise
We Need a Bigger Boat1. Abandon Denial2. Recognize Titanic
Threats3. Alert Your Captain4. Assess Your Boat
5. Get Compliant6. All-Hazards
Plan7. Train ALL8. Exercise
Recommendations
1.Inside AlliesLegalInsurance
Recommendations
2. Outside AuditFire MarshalPoliceInsurance Co.Other Expert
Recommendations
3.Tabletop ExerciseOutsiderInsider
Recommendations
1. Inside Allies2. Outside Audit3. Tabletop Exercise
HDWSI
• It Won’t Be Easy•But, That’s Our Mission•Safety: All Personnel
Help for YOU
1.Copy of This Presentation
Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning
Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning3.Brief: 10 Commandments
Training
Help for YOU
1.Copy of This Presentation2.Brief: 10 Commandments
Planning3.Brief: 10 Commandments
Training
“We Need a Bigger Boat!”
Survey