DEPUTY MANAGING DIRECTOR311 CONTACT CENTERCITY OF PHILADELPHIA

ROSETTA CARRINGTON LUE

PROMOTING AND RETAININGNEXT GEN EMPLOYEES

Silents (1933-1945) Gen Y (1977-1998)Gen X (1965-1976)Baby Boomer (1946-1964)

Management

The Four GenerationsThe Four GenerationsIn The WorkplaceIn The Workplace

Traditionalist –Individual Traditionalist –Individual CharacteristicsCharacteristics

• Believe that hard work and dedication leads to rewards

• Punctual and rarely miss work

• Committed to organization

• Respect Authority• Not self-promoting

Traditionalist Traditionalist – – TeamTeam DynamicsDynamics

Strengths Superb interpersonal

skills Good work ethicChallenges May struggle with the

diversity of the workforce May struggle with

technology

Boomers Boomers

“Me” generation Competitive and

hard-working Get the job done

at any cost Seen as

sacrificing personal life to achieve professional goals

Status important

Seek security and want a career path

Loyal to the organization

Focus on hierarchy

Strengths Driven and service-

oriented Good team players

Challenges Dealing with

conflict Self-promoting

Boomers -TeamBoomers -Team DynamicsDynamics

Generation X - Individual Generation X - Individual CharacteristicsCharacteristics

• Latchkey kids

• Digest information rapidly

• Family is core - Little to no loyalty to work

• Judge success with money.

• Cynics & Critics

• Driven work ethic

• Boss is a colleague – Show little respect

• Focus on “What’s in it for me?”

Strengths Open to receiving feedback Good at networking

Challenges Nomadic Parallel Processing

Gen Xers -TeamGen Xers -Team DynamicsDynamics

Generation X Generation X

• Form the core work group and core leadership team

• But they.. .– Are hard to please.–Have little to no loyalty.–Will leave for money, title, power– Seek family-friendly organizations

Gen Y – The Next Gen Y – The Next Dominate GenerationDominate Generation

• Diverse, Confident, Optimistic• Group and project focused• Desire/seek coaches and mentors• Like to stay in communication• Technically VERY savvy

Strengths Good at multi-tasking Appreciate diversity

Weaknesses Strong parental attachment Need more recognition

Gen Y - TeamGen Y - Team Dynamics Dynamics

The Recruiting World has The Recruiting World has ChangedChanged

Traditional HR/Recruiting Emerging HR/Recruiting

ReactiveFocus on open positions

ProactiveAnticipate needs

-Running ads-Posting to job boards-Searching databases

-Building a talent community-Developing relationships-Development focus-Competitive intelligence

Requirements:-Flexible workforce scenarios-Interactive communications

Dynamic, on-goingStatic, One-timeRequirements:-Logistics-Static workforce planning-Sourcing capability

Employee Engagement Is CriticalEmployee Engagement Is Critical

My JobMy Job

My Team

My Team

My Manager

My Manager

Senior LeadersSenior Leaders

Engaged Employee

• Clear expectations of role • Opportunities to learn, develop and

grow• Have the tools and skills I need • Authority to make decisions• Collaborate with others• Motivated to do my best work

• Clear expectations of role • Opportunities to learn, develop and

grow• Have the tools and skills I need • Authority to make decisions• Collaborate with others• Motivated to do my best work

• Ideas and opinions count• Committed to do quality work• Learn from and respect others • Support each other• Speed up and simplify the way we

work

• Ideas and opinions count• Committed to do quality work• Learn from and respect others • Support each other• Speed up and simplify the way we

work

• Helps me be the best I can be

• Cares about me and gives feedback

• Recognizes my best work and contribution to the customer

• A role model for collaboration

• Helps me be the best I can be

• Cares about me and gives feedback

• Recognizes my best work and contribution to the customer

• A role model for collaboration

• Clear sense of direction • Confident about the future• Communicate openly about

progress

• Clear sense of direction • Confident about the future• Communicate openly about

progress

• Proud to work here • Want to stay, satisfied• Advocate of the

company

• Proud to work here • Want to stay, satisfied• Advocate of the

company

The Organizatio

n

The Organizatio

n

Contact Information

Rosetta Carrington LueDeputy Managing Director

City of Philadelphiaphilly311@phila.gov

215-686-3480 (o)

•Love ‘Em or Lose ‘Em – Beverly Kaye & Sharon Jordan-Evans

•The Learning Café; Generations Issue – Devon Scheef & Diane Thielfoldt

•Four Generations in the Workplace – Cameron Marston

•Generations at Work – Ron Zemke, Claire Raines and Bob Filipczak

•Global Learning Resources, Inc

ResourcesResources