《 Professional English for

Secretaries 》

Unit 1 Daily Reception

Task 1 Getting to Know the Procedures of Daily

Reception 1

Dialogues between the boss and the secretary

Would you like coffee?

They are waiting for you in

the conference room.

It’s Mr. Sterling. Are you

in?

Ms. Barrett is here at my

desk. 2

Drinks

Meeting

Phone call

Visitor

Dialogues between the boss and the secretary

Can you come in with the papers I

asked for?

I need three copies. One goes to

Mr. Robinson. One to Mr. Fairbanks.

3

Papers

Dialogues between the boss and the secretary

4

Appointment

I want you to pencil in an appointment

tomorrow at the coffee shop in the ferry building

in Staten Island, 6 A.M., with Coca- Cola.

5

钟淼

6

Pic 1 Pic 2 Pic 3

Pic 4Pic 5

7

Prepare for the reception

know your organization’s business and main departments

8

Prepare for the reception

know how to contact relevant departments and people

9

Prepare for the reception

your work area present a positive image of your organization

10

Prepare for the reception

written information for different visitors

11

Prepare for the reception

the necessary equipment and materials

(Waiting area)

谢谢！Thank you!

12