Process Review project

Jisc funded project from April 2012 to march 2013

Stephen Powell (stephenp.powell@gmail.com)and Tracy Ellis (tracysemailinbox@gmail.com)

"implement a system of regular professional service review,

incorporating external expertise, to ensure our professional service units

are operating effectively and efficiently"

Some context

• Small HEI• Three faculty into one• Our EA approach

Methods Tool What used for

Ideas Generation

Ketso Creativity Kit Initial fact finding activity and to engage teams in creative thinking about and to identify and prioritise problems.

Workshops Bespoke workshop session

Capability development

Process Mapping

JISC Process modeling Infokit

Facilitated meetings to better understand the particular process being addressed including stakeholder analysis and the identification of key issues including quick wins that can be actioned immediately.

Enterprise Modelling

Archimate modeling open source software

Use of the Archimate modelling language to develop and communicate proposed solutions to different stakeholder groups through different views of the problem.  This involves developing as-is and to-be views of the process, actors & roles and how technology is/can be used to support them.

Online Collaboration

Moodle open source VLE

Supporting the project management by coordinating activities and serving as a repository for documents.

Business processes

• Assessment boards • Applications• Mitigating circumstances

As is: Mitigating circumstances

Reflections

1. Professionalisation of process review

2. Stakeholder conversations3. Quality of outcomes4. Consistency5. Institutional capability raising