Process Review project
description
Transcript of Process Review project
Process Review project
Jisc funded project from April 2012 to march 2013
Stephen Powell ([email protected])and Tracy Ellis ([email protected])
"implement a system of regular professional service review,
incorporating external expertise, to ensure our professional service units
are operating effectively and efficiently"
Some context
• Small HEI• Three faculty into one• Our EA approach
Methods Tool What used for
Ideas Generation
Ketso Creativity Kit Initial fact finding activity and to engage teams in creative thinking about and to identify and prioritise problems.
Workshops Bespoke workshop session
Capability development
Process Mapping
JISC Process modeling Infokit
Facilitated meetings to better understand the particular process being addressed including stakeholder analysis and the identification of key issues including quick wins that can be actioned immediately.
Enterprise Modelling
Archimate modeling open source software
Use of the Archimate modelling language to develop and communicate proposed solutions to different stakeholder groups through different views of the problem. This involves developing as-is and to-be views of the process, actors & roles and how technology is/can be used to support them.
Online Collaboration
Moodle open source VLE
Supporting the project management by coordinating activities and serving as a repository for documents.
Business processes
• Assessment boards • Applications• Mitigating circumstances
As is: Mitigating circumstances
Reflections
1. Professionalisation of process review
2. Stakeholder conversations3. Quality of outcomes4. Consistency5. Institutional capability raising