WELCOMEto our presentation

Group Name- PIONEER

1. Md. Ekram Ahmed ID: 13143101153

2. Md. Abdul Motaleb (Sumon)

ID: 13143101168 3. Tanmoy Sarker

ID: 13143101149

4. Md. Ismaile HussenID: 13143101372

5. Md. Mehedi HasanID: 13143101152

6. Dewan Tasif Newaz ID: 13143101146

Presentation onProblems Related to Banking Service

OUR TOPICS

About Shahjalal Islami Ban Limited (SJIBL)Problems Related to Banking Service

Shahjalal Islami Ban Limited (SJIBL)

Shahjalal Islami Bank Limited (SJIBL) commenced its commercial operation in accordance with principle of Islamic Shariah in 2001 under the Bank Companies Act, 1991.

During last 13 years SJIBL has increased its service coverage by opening new branches at different and important locations across the country.

ACCOUNT SERVICES

Lack of setting arrangement for the waiting customers. Charges and other fees are very high compared to

other private banks. Customer Service Officers were so busy that it creates

delay to the customer service Shahjalal Islami Bank Limited also hasn’t proper

monitoring system Lack of good cooperation among the employees

DEPOSIT SCHEMES

Deposit interest rate is low between the other banks.

Long procedure to withdraw interest. It is not so much well-known Bank. Limited Market Share.

CASH SERVICES

Huge procedure Need too much time For cash transaction Lack of employee Customers face problem for Network System For on-

line transaction

ATM BOOTH A little procedure Inadequate ATM Booth Having problem with the server They are not secure in some area Lack of safety

ONLINE TRANSACTION

Online Transaction is lessHaving problem with the serverIgnorance about online transaction

BRANCHES

Branches are short Only 109 branches around the country Accommodation is not good

EVENING BANKING

Evening Banking is not started No transaction during the evening time

PRIORITY BANKING

Priority Banking is not allowed All customers are equal here

ISLAMIC BANKING SYSTEM

Most people are unfamiliar with the Islamic Banking System

There is not a single definition of Islamic Banking It is also a burden on the banks that have to

educate customers in new market

FOREIGN BRANCHES

There is no any branch in abroad People cannot exchange money from other country

HIGH COMPETITION

Cannot go beyond with the high competition of price market

Cannot provide adequate service They still remain behind the renowned banks across

the country

DATA BASE

Data Base is very poor There is no enough data base for loan giving Sometimes customers get into harassment for data

base problem

A/C OPEN

Huge procedure Need National ID, PP size photo and other things Strongly verify people

CNG CONVERSION

Usually do not want to give loan for CNG Conversion Verify the company many time It also a Huge procedure

FOREIGN TRADE

Do not want to give loan for Foreign Trade This service is temporarily not active due to

HALLMARK scandal Their trade policy is not strong