Impact of ICT and related problems on online banking in Nigerian Banks
Problems Related to Banking Services
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Transcript of Problems Related to Banking Services
WELCOMEto our presentation
Group Name- PIONEER
1. Md. Ekram Ahmed ID: 13143101153
2. Md. Abdul Motaleb (Sumon)
ID: 13143101168 3. Tanmoy Sarker
ID: 13143101149
4. Md. Ismaile HussenID: 13143101372
5. Md. Mehedi HasanID: 13143101152
6. Dewan Tasif Newaz ID: 13143101146
Presentation onProblems Related to Banking Service
OUR TOPICS
About Shahjalal Islami Ban Limited (SJIBL)Problems Related to Banking Service
Shahjalal Islami Ban Limited (SJIBL)
Shahjalal Islami Bank Limited (SJIBL) commenced its commercial operation in accordance with principle of Islamic Shariah in 2001 under the Bank Companies Act, 1991.
During last 13 years SJIBL has increased its service coverage by opening new branches at different and important locations across the country.
ACCOUNT SERVICES
Lack of setting arrangement for the waiting customers. Charges and other fees are very high compared to
other private banks. Customer Service Officers were so busy that it creates
delay to the customer service Shahjalal Islami Bank Limited also hasn’t proper
monitoring system Lack of good cooperation among the employees
DEPOSIT SCHEMES
Deposit interest rate is low between the other banks.
Long procedure to withdraw interest. It is not so much well-known Bank. Limited Market Share.
CASH SERVICES
Huge procedure Need too much time For cash transaction Lack of employee Customers face problem for Network System For on-
line transaction
ATM BOOTH A little procedure Inadequate ATM Booth Having problem with the server They are not secure in some area Lack of safety
ONLINE TRANSACTION
Online Transaction is lessHaving problem with the serverIgnorance about online transaction
BRANCHES
Branches are short Only 109 branches around the country Accommodation is not good
EVENING BANKING
Evening Banking is not started No transaction during the evening time
PRIORITY BANKING
Priority Banking is not allowed All customers are equal here
ISLAMIC BANKING SYSTEM
Most people are unfamiliar with the Islamic Banking System
There is not a single definition of Islamic Banking It is also a burden on the banks that have to
educate customers in new market
FOREIGN BRANCHES
There is no any branch in abroad People cannot exchange money from other country
HIGH COMPETITION
Cannot go beyond with the high competition of price market
Cannot provide adequate service They still remain behind the renowned banks across
the country
DATA BASE
Data Base is very poor There is no enough data base for loan giving Sometimes customers get into harassment for data
base problem
A/C OPEN
Huge procedure Need National ID, PP size photo and other things Strongly verify people
CNG CONVERSION
Usually do not want to give loan for CNG Conversion Verify the company many time It also a Huge procedure
FOREIGN TRADE
Do not want to give loan for Foreign Trade This service is temporarily not active due to
HALLMARK scandal Their trade policy is not strong