Post on 04-Jul-2015
description
OVERVIEW
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Business Overview
International Provider of IT Managed Backup and Infrastructure Support
Services
• Managed Service Provider since 2000
• Channel focused sales approach
• Comprehensive services portfolio
• Flexible pricing and engineering support models
• 24/7 IT Operations Support Center (ITOC)
• Robust Service Operations Support (SOS) system
• Dedicated service account management
• Customer care focused on continuous improvement
• Operational and engineering excellence
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About Us
Organizational & Operational Strength
• 24/7 Information Service Desk and Call Center located in
Colorado
– Tier I, II, and III support
• 3,000+ partner supported customers in 9 countries
• Manage over 5,000 service tickets per month
• Manage 67 remote sites
• 1400 servers under backup management
• Protected 47 Petabytes of customer data in 2012
• Over 150+ man years of IT management experience
• 100% restore success rate
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Sales Strategy
• Service Provider Partners
– Public Data Center Operators
– Hosting Companies
– Collocation Facility Operators
• Channel Partners
– Value Added Resellers
– Consultants/Agents
– OEM’s
– SaaS
• Enterprise
– Legacy Customers
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Certified Partner
Program
People
• Analysis – ITOC, Engineers, and SAM team provide detailed reporting and
in depth insight to help maximize the value of existing IT investments –
hardware, software, people, and processes
Process
• Operational Expertise – Years of experience and core focus empowers you
with proven processes and an advanced tool-set to ensure all IT
infrastructure components are performing efficiently
Programs
• Outsourcing Services – Flexible pricing models and service offerings
provide selective and comprehensive options allowing your team time to
focus on your core business initiatives
The Culture of IT
Managed Services
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Our Managed Services
Portfolio
Selective and customizable services designed to meet specific needs
24/7 remote monitoring, administration and management of the environment
Flexible pricing model
Flexible engineering support model
Sophisticated tool set for performance monitoring and tuning
Comprehensive reporting portal
Customer centric service focus
Monthly/Quarterly performance review
GridWatch Infrastructure
GridManage Backup
RemoteStor
GridManage Disk
GridManage Server
GridWatch Messaging
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GridWatch Infrastructure
Comprehensive Monitor/Alert & Notification
• Monitor/Alert/Notify service
• Comprehensive Coverage Plans
• 24/7 Incident Handling
• Custom Escalation Procedures
• Industry Tested Alert Thresholds and Filters
• Monthly/Quarterly Performance Reviews
Let us Help you Understand How your IT Infrastructures are
Performing….in Real Time!
Maximize Visibility – Optimize Performance – Minimize Risk
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GridManage Backup
• Comprehensive Remote Backup
Management
– Incident, Problem, and Patch
Management
• Off-Site Tape Archive Management
• Service Requests (Administrative Tasks)
– Restores
– Add/Remove Servers
– Change Schedules/Retentions
– Media Management
– Upgrades & Expansions
• Manage 3rd-Party Vendors
• GridWorks Portal/Reporting
– Backup & Restore Success Rates
– Backup Sizes & Durations
– Throughput & Schedule Management
• Monthly/Quarterly Performance Reviews
100% Data Restoration Guaranteed
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RemoteStor
• Over-the-Wire Backup and Replication
• Backup of primary data across the
WAN
• Data stored at remote SSAE 16 data
center on Presilient Worldwide-owned
storage infrastructure
• Utilizes EMC/Avamar data de-
duplication software
– Protects file systems and
databases
• Enhanced BC/DR through automated
offsite data replication
• Data transmitted through VPN Tunnel
• Utility pricing model
Off-Site Storage with 100% Data Restoration Guaranteed
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GridManage Server
• Comprehensive Server Infrastructure Management
• Remotely administered server management
• Complete incident & problem management
• Configuration & patch management
• Infrastructure application management
– VMware, Citrix, and Exchange
• Remote administration
– User Admin, Upgrades & Tuning
• 3rd party vendor management
• Flexible engineering and support model
Timely and Effective Management of Storage Growth
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GridManage Disk
• Comprehensive Disk Administration & Management
• Remotely administered solution set
– (SAN, NAS, DAS & SAN Fabrics)
• Complete incident/problem/patch management
• Remote administration
– Add/remove servers
– Snapshots, clones and replication
– LUN provisioning and allocation
– Fabric zoning
• 3rd party vendor management
Timely and Effective Management of Storage Growth
SERVICE OPERATIONS
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IT Operations Center
(ITOC)
• Located in Colorado
• Trained and Certified IT
Specialists
• Comprehensive Incident
Management
• Full Administrative Services
• Generator Backup
• Fire-Suppression System
• Dual HVAC Units
• Badge Access Security
• Redundant Internet Circuits
• Fully Redundant IT Systems
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GridWorks SOS
• Integrated IT Operations Toolset
– Enables remote delivery of IT
Managed Services
• GridWorks collects data from existing
IT Infrastructure
– Network, Servers, Applications,
Storage and Backup
• GridWorks facilitates all interactions
with Presilient Worldwide
– Request administrative services
– See health and performance
information
– Receive alerts, reports and status
updates
– Track configuration information
– Check service statistics
– 3rd-party maintenance
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Sales and Marketing
Support
• Integrated IT Operations Toolset
– Enables remote delivery of IT
Managed Services
• GridWorks collects data from existing
IT Infrastructures
– Network, Servers, Applications,
Storage and Backup
• GridWorks facilitates all customer
interactions with Presilient Worldwide
– Request administrative services
– See health and performance
information
– Receive alerts, reports & status
updates
– Track configuration information
– Check service statistics
– Manage 3rd-party maintenance
activities
Network
Servers
Storage
Applications
Backup
IT S
tack
Included with EVERY Service Offering!
Thank You