OVERVIEW

2

Business Overview

International Provider of IT Managed Backup and Infrastructure Support

Services

• Managed Service Provider since 2000

• Channel focused sales approach

• Comprehensive services portfolio

• Flexible pricing and engineering support models

• 24/7 IT Operations Support Center (ITOC)

• Robust Service Operations Support (SOS) system

• Dedicated service account management

• Customer care focused on continuous improvement

• Operational and engineering excellence

3

About Us

Organizational & Operational Strength

• 24/7 Information Service Desk and Call Center located in

Colorado

– Tier I, II, and III support

• 3,000+ partner supported customers in 9 countries

• Manage over 5,000 service tickets per month

• Manage 67 remote sites

• 1400 servers under backup management

• Protected 47 Petabytes of customer data in 2012

• Over 150+ man years of IT management experience

• 100% restore success rate

4

Sales Strategy

• Service Provider Partners

– Public Data Center Operators

– Hosting Companies

– Collocation Facility Operators

• Channel Partners

– Value Added Resellers

– Consultants/Agents

– OEM’s

– SaaS

• Enterprise

– Legacy Customers

5

Certified Partner

Program

People

• Analysis – ITOC, Engineers, and SAM team provide detailed reporting and

in depth insight to help maximize the value of existing IT investments –

hardware, software, people, and processes

Process

• Operational Expertise – Years of experience and core focus empowers you

with proven processes and an advanced tool-set to ensure all IT

infrastructure components are performing efficiently

Programs

• Outsourcing Services – Flexible pricing models and service offerings

provide selective and comprehensive options allowing your team time to

focus on your core business initiatives

The Culture of IT

Managed Services

7

Our Managed Services

Portfolio

Selective and customizable services designed to meet specific needs

24/7 remote monitoring, administration and management of the environment

Flexible pricing model

Flexible engineering support model

Sophisticated tool set for performance monitoring and tuning

Comprehensive reporting portal

Customer centric service focus

Monthly/Quarterly performance review

GridWatch Infrastructure

GridManage Backup

RemoteStor

GridManage Disk

GridManage Server

GridWatch Messaging

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GridWatch Infrastructure

Comprehensive Monitor/Alert & Notification

• Monitor/Alert/Notify service

• Comprehensive Coverage Plans

• 24/7 Incident Handling

• Custom Escalation Procedures

• Industry Tested Alert Thresholds and Filters

• Monthly/Quarterly Performance Reviews

Let us Help you Understand How your IT Infrastructures are

Performing….in Real Time!

Maximize Visibility – Optimize Performance – Minimize Risk

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GridManage Backup

• Comprehensive Remote Backup

Management

– Incident, Problem, and Patch

Management

• Off-Site Tape Archive Management

• Service Requests (Administrative Tasks)

– Restores

– Add/Remove Servers

– Change Schedules/Retentions

– Media Management

– Upgrades & Expansions

• Manage 3rd-Party Vendors

• GridWorks Portal/Reporting

– Backup & Restore Success Rates

– Backup Sizes & Durations

– Throughput & Schedule Management

• Monthly/Quarterly Performance Reviews

100% Data Restoration Guaranteed

10

RemoteStor

• Over-the-Wire Backup and Replication

• Backup of primary data across the

WAN

• Data stored at remote SSAE 16 data

center on Presilient Worldwide-owned

storage infrastructure

• Utilizes EMC/Avamar data de-

duplication software

– Protects file systems and

databases

• Enhanced BC/DR through automated

offsite data replication

• Data transmitted through VPN Tunnel

• Utility pricing model

Off-Site Storage with 100% Data Restoration Guaranteed

11

GridManage Server

• Comprehensive Server Infrastructure Management

• Remotely administered server management

• Complete incident & problem management

• Configuration & patch management

• Infrastructure application management

– VMware, Citrix, and Exchange

• Remote administration

– User Admin, Upgrades & Tuning

• 3rd party vendor management

• Flexible engineering and support model

Timely and Effective Management of Storage Growth

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GridManage Disk

• Comprehensive Disk Administration & Management

• Remotely administered solution set

– (SAN, NAS, DAS & SAN Fabrics)

• Complete incident/problem/patch management

• Remote administration

– Add/remove servers

– Snapshots, clones and replication

– LUN provisioning and allocation

– Fabric zoning

• 3rd party vendor management

Timely and Effective Management of Storage Growth

SERVICE OPERATIONS

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IT Operations Center

(ITOC)

• Located in Colorado

• Trained and Certified IT

Specialists

• Comprehensive Incident

Management

• Full Administrative Services

• Generator Backup

• Fire-Suppression System

• Dual HVAC Units

• Badge Access Security

• Redundant Internet Circuits

• Fully Redundant IT Systems

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GridWorks SOS

• Integrated IT Operations Toolset

– Enables remote delivery of IT

Managed Services

• GridWorks collects data from existing

IT Infrastructure

– Network, Servers, Applications,

Storage and Backup

• GridWorks facilitates all interactions

with Presilient Worldwide

– Request administrative services

– See health and performance

information

– Receive alerts, reports and status

updates

– Track configuration information

– Check service statistics

– 3rd-party maintenance

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Sales and Marketing

Support

• Integrated IT Operations Toolset

– Enables remote delivery of IT

Managed Services

• GridWorks collects data from existing

IT Infrastructures

– Network, Servers, Applications,

Storage and Backup

• GridWorks facilitates all customer

interactions with Presilient Worldwide

– Request administrative services

– See health and performance

information

– Receive alerts, reports & status

updates

– Track configuration information

– Check service statistics

– Manage 3rd-party maintenance

activities

Network

Servers

Storage

Applications

Backup

IT S

tack

Included with EVERY Service Offering!

Thank You