19 May 2012

Plan, Build & Run a SharePoint Service. Not Server!

Naz Parker – Sanlam Group@NazParker01 #SPSJHB

The

first

eve

r all

gree

n Sh

areP

oint

eve

nt o

n ea

rth

Track: Voice of the CustomerSession Level: 200

House Rules

Agenda

Business Demand

Pitfalls & Challenges of a “Reactive Approach”

Doing it Differently

Why SharePoint demand?

SharePoint has “grown-up”

Business been told it is easy to use

Will save them money, is “cheap” or is “free”

Easy to “knock together”

Adds great value

The common reactive approachBusiness A = All-in-one SP2010 Server!

Business B = Upgrading 2007 Server!

Business C = Needs dedicated SP2010 & SQL Oh! And Enterprise Licences too!

Department D = Get’s a Document Library on Business A’s server.

Team E = We’re very small, and want our own “free version” on our own VM!

Pitfalls & ChallengesMultiple Servers, Databases, etc.

Increased Costs: Licensing, Support & Maintenance

What’s Cheap & Easy about that?

Nothing!

How can it be done differently?

Provide SharePoint as a Business Service

But what about?

Questions that often scare IT departments.

How much of what is required?

How will it be configured?

Who is going to pay for what?

So how can it be achieved?

Executive Sponsorship Buy-in

Clear objectives:

SharePoint = Sharing

Share to drive down costs

Group-wide benefits

Consolidation

Standardization

Businesses awareness - it’s coming soon!

Infrastructure & Licensing

The days of a business owning a server are over!

IT owns SharePoint infrastructure & its licensing.

Business owns the user licensing.

An Enterprise Licensing Agreement helps.

The Sanlam Way!

Design & Implementation

Don’t try to be him!

Design & Implementation…

Infrastructure Architecture

SharePoint Architecture

High Availability & DR

Management Toolsets

Business Data Segregation

Security

In-house skills?

Partner

The Sanlam Way!

Make my day! Pick a Data Centre to power down!My Farm fails-over faster than you can V-motion my VMs!

The Sanlam Way!

WFE 1 WFE 2

APP 1

SQL Primary SQL Mirror

Hardware Network Load Balancing

SharePoint Application Failover

Database Mirroring

VM HOST ASQL Witness

VM HOST B

Storage A Storage BStorage Volume Controller

Data Centre 1 Data Centre 2

APP2

Development, Test & DR

The Sanlam Way!

WFE DR

SQL DR

VM HOST DR VM HOST C

Storage DR Storage B

DR Site Data Centre 2

WFE Test

DEV

SQL Test

APP DRAPP Test

Internal & External Facing Farms

Internal-Facing Intranets Farm External-Facing Extranets Farm

MS TMG Reverse Proxy

Reverse Proxy

Active Directory LDAP Directory

Content Publishing

SharePoint For Internet Sites

Enterprise

SharePoint Enterprise

The Sanlam Way!

Governance Plan

Imperative in a Shared Service!

Don’t “re-invent the wheel!”

Ownership & Roles!

Must Be Practical!

Development & Integration Standards!

Shared SharePoint

Interest Group

S

SharePoint Shared Service

S

Shared Service Provider

Management

SLegend

Business

External Service

Provider

Shared Service Provider

RequirementsDecisions

RatificationGroup: IT

Architecturee-Biz Technology Governing Body

Com

mun

icat

e D

ecis

ions

Conflict Resolution

Strategic Changes Major Impact Items

Technology Forums

S

B

ProjectSteering

Committees

S

E

B

Shared Services Board

S CCB

Group ExcoBBB

EscalationS CCBShared

SharePoint Governing Body

S CCB

CCBPublic SharePoint Community

S

BusinessInternal Forums

B

Influence/Knowledge Sharing

Architecture/Operations/Projects

Influence

Consultation

Governance Flow The Sanlam Way!

E

B

E

SharePoint SWAT TeamSBBB

De-centralized Site Administration

Information Security Policies Exist!

Managed Metadata vs. Folders

Site Admins – Reduced Admin Permissions

The Sanlam Way!

Service Adoption considerationsEmbrace “Early Adopters”

Create Self-Help Capabilities

Find Champions!

Assist the business

Service Adoption considerations

HR & IT Dev are the Champions

Business Analysts – SharePoint Training

Developers Mind-shift – Code Last

Site Admin & End User Team Site Manuals

Site Admin “How To Sessions”

Microsoft Productivity Hub

CodePlex SharePoint Learning Kit

me.sanlam.co.za – My Site – No content Tab

Intranets Extranets Business SolutionsThe Sanlam Way!

Service Support considerations

Service Desk

Service Management Processes SLAs & OLAs

Reporting Web Analytics +

Internal SharePoint Support Team COE

Project Teams

Billing Model Considerations

Businesses have budgets!

Per User subscription?

% of Operation Costs?

Projects?

Storage?

Questions & About MeSharePoint Manager with Sanlam ITISS

IT Pro/Architecture on MS stack since 1994

Working with SharePoint since WSS 2.0

Contributor tohttp://www.cmswire.com/cms/information-management/sharepoint-as-a-shared-business-service-012169.php

MS Case Studyhttp://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001248

http://twitter.com/NazParker01

http://za.Linkedin.com/in/nazparker