Why ICT-as-a-service is good for business

Andrew Mills Queensland Government Chief Information Officer

Mainframe length of relationships

Business reasons for ICT-as-a-service

Plenty of ICT reasons widely

accepted

What are the business reasons?

Image source: Overgram

Business reasons for ICT-as-a-service

Cleaning up the decision making

process

Stop lock-in

sunk cost

issues

technology

skills

$

$$

Business enablers

Flexibility

Agility

Transparency

Where are we heading?

Heig

ht

–IC

T l

ayers

Breadth – service models

Dimensions of service delivery

Depth –

solu

tion

com

plexity

Breadth – service models

Height – ICT layers

Cloud services Full serviceManaged servicesIn house

ICT i

nco

rpo

rate

d i

nto

fu

ll-s

erv

ice d

elivery

Bu

sin

ess

pro

cess

ou

tso

urc

ing

(B

PO

)

Ho

stin

g (

ap

plica

tio

n)

Ho

stin

g (

infr

ast

ruct

ure

)

Co

-lo

cati

on

ICT a

nd

serv

ice d

elivery

IaaS

PaaS

SaaS

ICT management servicesBusiness of government

Man

ag

em

en

t an

d s

ecu

rity

Depth – solution complexity

Simple or nointegration/limitedbusiness process

Short time to value

Highly complexintegration/business processes

Long time to value

Example – email Good positionfor email

Example – secure policing operational support system (QPrime)

Good positionfor QPrime

ICT-as-a-service transition

Diversity

Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

Except where otherwise noted, this work is licensed under http://creativecommons.org/licenses/by-nc/3.0/au/

For more information contact the Queensland Government Chief Information Office

Email: qgcio@qgcio.qld.gov.auPhone: 3224 2385