Post on 01-Apr-2015
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Facilitated by Graham Wilson
Inspirational storyteller and leadership coachSuccessfactory™
Inspiring people to make a difference
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Our
guid
e t
oday…
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Our
guid
e…
Why is trust so important for success today? How have the rules of success been rewritten? How do you increase sales and reduce costs? What are 4 tried, tested and proven trust
building tools that will increase sales? What 2 things that can destroy trust –
instantly?
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Succ
ess
fact
ory
™
www.thesuccessfactory.co.uk
Worldclass learning solutions…
Developing and Executing Strategy High Performance Leadership Implementing Change Building High Performance Teams Leading Programmes and Projects Sales Transformation Delivering Innovation Pragmatic Skills Development
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
What’
s happened?
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Succ
ess
fact
ory
™
www.thesuccessfactory.co.uk
Worldclass learning solutions…
Developing and Executing Strategy High Performance Leadership Implementing Change Building High Performance Teams Leading Programmes and Projects Sales Transformation Delivering Innovation Pragmatic Skills Development
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
4 T
ools
to b
uild
tr
ust
…
1.Dependability2.Integrity3.Credibility4.Empathy
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
How
to d
est
roy
trust
… 1.Self interest2.Inconsistency
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Incr
easi
ng s
ale
s and
redu
cin
g c
ost
s…
Trustworthiness = D + I + C + E
SI + ICStop Start Continue
Dependability
Integrity
Credibility
Empathy
Self Interest
Inconsistency
P R O V O K I N G – I N S P I R I N G – E D U C A T I N G – F A C I L I T A T I N G – C O A C H I N G
Work
shop F
ocu
s
Why is trust so important for success today? How have the rules of success been rewritten? How do you increase sales and reduce costs? What are 4 tried, tested and proven trust
building tools that will increase sales? What 2 things that can destroy trust –
instantly?