Center for Urban Transportation Research | University of South Florida

Feedback Improvements in OneBusAway Android

Sean J. Barbeau, Ph.D.Center for Urban Transportation Research

University of South Florida

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Easy-to-find “Send Feedback” button

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Can contact Customer Service

• Shows list of agencies and phone/email/web contact for each (if available)

• Requires fields in GTFS agency.txt for each agency – agency_phone, agency_email, agency_url

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“Stop Problems” go to SeeClickFix

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User is prompted for issue details

Categories come from SeeClickFix

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Can attach images

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“Arrival Time Problems” go to SeeClickFix

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User selects a time and description

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Can also report problems when looking at stop/arrival times

• Don’t need to select stop/arrival again

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OneBusAway automatically adds trip details

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Thanks!

Funding:Florida Department of Transportation and National Center for Transit Research (NCTR)

Project Manager:Elba Lopez, FDOT District 7

Contact:Sean J. Barbeau, Ph.D.barbeau@cutr.usf.edu 813.974.7208

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Reporting stop/infrastructure issues

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Reporting stop/infrastructure issues

Sub-categories come from SeeClickFix

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User is prompted for issue details

Categories retrieved from SeeClickFix

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Background – OneBusAway Tampa● Started as research pilot by USF● Launched as HART’s customer-facing

real-time mobile apps in Aug. 2013● Current USF focus:

Adding Pinellas Suncoast Transit Authority (PSTA)

Adding USF Bull Runner Improving feedback process from riders

• Funded via National Center for Transit Research and FDOT Central Office

tampa.onebusaway.org

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OBA – Android app

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Service Alerts / Surveys