Post on 22-Sep-2020
LaingBuisson
Northern Long Term Care Seminar
Wednesday 5 December 2018 #SocialCare
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Values Based Technologyusing technology to help Colleagues get care right
Dr Claire RoystonGroup Medical Director
Four Seasons Health Care
LaingBuisson Northern Long-Term Care Seminar
5 December 2018
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On the threshold of change
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Developing technology in care homes
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Values based technology
ENGAGED COLLEAGUES
CARING KIND CULTURE
EMPOWERMENT TRUSTPERSONAL
ACCOUNTABILITY
SPECIAL RESIDENT EXPERIENCES
BIG DATA LITTLE DATA
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Using technology to listen
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Resident feedback this year
69,011
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At the level of an individual home
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An Individual Resident
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Back to Big Data (69,011 Residents)
19 Is this home a happy place to live
18 Are you given help to eat and drink when needed
25 Do the Staff help you make decisions
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Same approach to feedback from Families and Visiting Professionals
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To illustrate the approach: Four Seasons Dementia Care Framework
Technology to get care right
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Started with current standards and best practice guidelines
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Translating guidance into actions
Developed unique technology system based on the following principles
• Shared endeavour
• Intuitive to use
• Support Colleagues to get clinical care right for each individual Resident
• Reduce the burden of paperwork and reporting (compliance)
• Opportunities for partnership approach
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TRaCAd
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• Find and Fix
• Focus on the resolution of the action
• Utilisation of simple AI technology
• Getting all care right for each individual
• Talking to Colleagues to understand when we don’t get the care right and what would help them
Going beyond a simple audit process
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Example – Management of nutrition and weight loss (standards 132 -141)
The FIND AND FIX APPROACH
LINKED ACTION
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Created Automated risk assessments to respond to Colleagues concerns:
• MUST
• Waterlow
• Abbey Pain scale
• Cornell
Technology responding to specific needs to support personal accountability
Listen to Colleagues to get care right
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In conclusion
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Technology driving a kind and caring culture
Data
Information
Understanding
Action
Improving Governance
Improving Resident Experience
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Values based technology
ENGAGED COLLEAGUES
CARING KIND CULTURE
EMPOWERMENT TRUSTPERSONAL
ACCOUNTABILITY
SPECIAL RESIDENT EXPERIENCES
BIG DATA LITTLE DATA