Post on 09-Mar-2018
2NDA, Confidential, Not for Distribution
Agenda
>
Market Trends, Business Dynamics
>
Unified Communications and VoIP
>
VoIP Drivers and Benefits of Mobility
>
Current Portfolio of Solutions
>
CS 1000 Evolution and Release 5.0 Summary
>
Business Needs and CS 1000 Release 5.0 Benefits
>
CS 1000 Release 5.5 Key Values and Features•
Mobility•
Flexibility•
Productivity
>
Recap/Questions
3NDA, Confidential, Not for Distribution
Market Trends
•
Driving Factors for Change•
Cost Reduction•
Productivity Improvement•
Service Differentiation•
Increasing Customer Demands•
Technology Trends•
Workforce Virtualization•
VoIP becoming mainstream•
Evolution of VoIP beyond UM towards UC
•
SIP seen as technology enabler•
SOA & Web Services
•
Network Implications•
Multiple vendors networks creating complexity
•
Need for simplification•
Concerns for network security and reliability with VoIP
•
Looking Ahead•
UC provides promise to tie in applications and services into business processes
•
Nortel is well placed with a strong strategy and partners for UC execution
IP Telephony is a Foundation for Unified Communications
4NDA, Confidential, Not for Distribution
Distributed Workforce
Increasing
Mobility
Demanding
Customers
Hungry
Competitors
Budget
Crunch
Business Dynamics
>
Employees are increasingly mobile and working remotely
>
IP convergence bring new flexibility and reach for business communications
>
Flexible accessibility increasing the number of devices used to stay connected
>
Business processes impacted by human delays
5NDA, Confidential, Not for Distribution
Unified CommunicationsEnhancing Human to Human Communications
IPTelephony
Email Instant Messaging
Fax Chat
Audio Conferencing Video
Web Collaboration
The Right Tool for the Right Task
UC offers the biggest opportunity to improve productivity and responsiveness since the introduction of the PC
•
More than just IP telephony
•
Reduces time-to- decision
•
Improves productivity
6NDA, Confidential, Not for Distribution
VoIP and Unified Communication Benefits
>
Why VoIP?•
Reduced operating costs•
Simplified administration•
Improved customer service•
Increased employee productivity
>
Why unified communications? •
Unify all communications to improve productivity•
Enable collaboration, eliminate complexity and streamline business process
•
Connect multi-modal devices, the communication channels and the information over an open, secure business optimized network
AnywhereAnytime
Any device
Over an Open Secure Network
7NDA, Confidential, Not for Distribution
Employee Mobility
Employee Productivity
Primary Drivers for VOIP
Source: Nemertes Research 2006 Convergence Benchmark
Future-proof Network
Cost Savings
8NDA, Confidential, Not for Distribution
Customers Experience Immediate Benefits with Mobility
Application Experience
Loca
tion
Traveling / With Customers
Working from Home
On the Campus
Your Desk
Eth
erne
t
PREVIOUS PRODUCTIVITY LIMIT
TARGET PRODUCTIVITY
VoIP and Collaborative Applications Provide Productivity Benefits
9NDA, Confidential, Not for Distribution
Nortel Unified Communications Portfolio
Communication
Servers
Communication
Servers
Enterprise Single Site
Enterprise Multi-site
Branch Office
Small Office
Collaboration
Messaging
Contact Center/IVR
ApplicationsApplications
WirelessSoft Clients
ClientsClients
IP Phone
NetworkNetworkEthernet
SwitchingSecureRouters
WLAN / Mesh
Application Switch Security
Large Enterprise
Single-site or Multi-site
Optical
Voice Office/Hospitality
Video Conferencing
10NDA, Confidential, Not for Distribution
Nortel Unified Communications Vision and the Communication Server 1000
CS 1000
Microsoft& ICA
(LCS/OCS)
Nortel& IBM
Alliance(Lotus/ST)
BusinessApplications
(WebSphere, SAP, …)
Nortel Application Center
SOA
NortelSIP
Ecosystem
SIPSIPSIP/ API
Business Optimized Communications for Enterprises of all Sizes
Unified Communications
11NDA, Confidential, Not for Distribution
Evolution of the Communication Server 1000
•
Simplified offering•
Directional proof point with LINUX and COTS•
50% capacity increase•
Geographic redundancy with network failover•
Security and emergency services mechanisms•
Mobility
Communication Server 1000 Continues to Evolve
Meridian 1 (1974)
Communication Server 1000
Communication Server 1000
Release 5/5.5
Software / COTS
Communication Server 1000 Release X
12NDA, Confidential, Not for Distribution
>
Adaptable to meet current and future needs•
Delivers Investment protection and evolution path to next-generation multimedia communications
>
Superior IP Telephony experience•
Comprehensive business features with added capabilities via integration into Nortel and 3rd party innovative applications
•
Support for feature-rich next generation clients –
hard, soft and mobile devices
>
Industry leading reliability and security•
Ensure Business Continuity from with a reliable and secure environment
>
Lower cost through simplification•
Simplified product portfolio enables easier -
and less expensive -
deployment, configuration and management
>
Fundamental to Nortel’s UC Vision•
Integration into Microsoft and IBM UC solutions•
Large Partner Developer program for customization or integration
into other solutions
RESILIENT SIMPLE
OPENSECURE
RESILIENTRESILIENTRESILIENT SIMPLE
OPENSECURE
RESILIENTRESILIENT
CS 1000 Release 5.0 Key Values
13NDA, Confidential, Not for Distribution
CS 1000 Release 5.5 Key Values
Building on CS 1000 Rls.5.0 as cornerstone for Unified CommunicationsCS 1000 Release 5.5 Delivers: >
Mobility
Portfolio•
Complete Mobile Unified Communications portfolio enabling greater employee productivity and customer responsiveness
>
Flexibility
in Platforms•
Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI
>
Productivity
Solutions •
Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge
MOBILITY
FLEXIBILITY PRODUCTIVITY
14NDA, Confidential, Not for Distribution
What Is Nortel Mobile Unified Communications?
>
Delivers a consistent user experience across desk phone, PC and mobile
>
Utilizes the most suitable network available: wireline, cellular or Wi-Fi
>
Supports a wide range mobile devices•
Basic cell phones•
Smart phones
>
Can be implemented in partnership with carrier, or independently
Nortel Breadth of Experience Enables Convergence Across Traditional Network and Organisational Boundaries
A portfolio of solutions that extend enterprise telephony and UC applications to mobile devices
MOBILITY
15NDA, Confidential, Not for Distribution
Smart Phones MS WM 5.0 Dual-mode (Cellular/Wi-Fi)
SIP VoIP over Wi-Fi
On-site mobility (WLAN)
Cellular/Wi-Fi Substitution
Mobile Communication 3100CS 1000 (5.5) -
Mobile Extension
WLAN 2200/6100DECT 4000 Series
Single-mode Handsets
Wi-Fi or DECT
VPN Option (Wi-Fi)
On-site mobility (WLAN/DECT)
Any cell phone
Clientless
Cellular Mobile Extension
DTMF feature access
Smart Phones (Cellular)
Gateway-client architecture
Cellular Mobile Extension
•
Corporate Directory•
GUI AccessMobile Call Control
Single-Mode Dual-Mode
VoIP Soft Phones and UC ClientsIP Phone
2050MCS 5100MS
OCS
Nortel Enterprise Mobile Unified Communications Portfolio
MOBILITY
16NDA, Confidential, Not for Distribution
Key Values>
In building mobile extension>
Rich and Familiar Feature Set•
IP Phone 2004 emulation•
Corporate/Personal Directory, Callers List, Redial List
•
Virtual OfficeBenefits>
61xx series builds on 22xx series•
Reduced weight (3.8-4.2oz*), Smaller form factor, Larger display 128 x 96, New backlit keypad (like 2212)
•
Improved dust and resistance (IP 53), Improved drop resistance (MIL STD 810F Proc IV 516.5)
•
New user name/extension display, New five user-
selectable profiles, Common Feel with Nortel appearance and user interface
•
New integrated speakerphone, More 24 channel push-to-talk on WLAN Handset 6140, New three choices of battery packs
•
New 802.11 a/b/g radio
WLAN 6100 Series Handsets
Nortel WLAN Handset 2200
Nortel WLAN Handset 6100
Key Values
Enhancing the WLAN Handset Portfolio
MOBILITY
17NDA, Confidential, Not for Distribution
4025
DECT Messenger
SIP DECT Solution
Key Values>
Conversion of today’s DECT product to use CS 1000 SIP interface instead of TDM
•
No more DMC cards •
Base Stations become DECT Access Points (DAPs) connected over LAN
>
DECT Manager•
Text / email notification
Benefits>
Lower cost solution•
Does not need card slots•
Reduced DSP need in 1000E•
No dedicated base station cabling•
Backward compatible with current DECT handsets with great price/performance ratio
EnterpriseIP Network
CS 1000 Rls.5.5
EthernetSwitch
40604065R
SIP Access
Port
DECT AccessPoints
Rls.5.5
Making a Great Wireless Solution Even Better
MOBILITY
18NDA, Confidential, Not for Distribution
Service DN or Mobile route
Key Values>
Enables generic mobile phones connected to a CS 1000 system to appear as an office extension
>
Incoming calls to an office phone number automatically call out to the mobile phone
>
Mobile user can use enterprise dial plan as if calls made from office extension
Benefits>
Single number>
Single voicemail to check>
Access to key CS 1000 features•
ESN dial•
Corporate directory service•
Conferencing service•
Device handoff between cell and desk phone
>
Easy and cost effective to deploy
Mobile Extension for Generic Cell
Set A
User’s mobile phone BGeneric Cellular DeviceVoice only Service plan
User’s desktop phone B
Extending CS 1000 Feature Set to Generic Cell Phones
Rls.5.5MOBILITY
ISDN
Mobile Network
Set C
CS1000
19NDA, Confidential, Not for Distribution
Key Values>
Single Mode –
BlackBerry / Nokia / Windows Mobile•
Access to enterprise dial plan•
Corporate directory access •
Group call feature>
Dual Mode –
Windows Mobile•
Automatic or Manual network selection•
Enhanced security VPN option•
Power management feature for extended battery lifeBenefits>
Cost Savings•
Long distance phone calls routed over corporate network•
Cellular voicemail avoidance•
Advanced call control•
Free in building calls>
Productivity•
One number across mobile and fixed devices•
Direct PBX extension dialling•
Corporate directory and click to dial•
PBX call handling features (call forwarding, transfer, DND)•
Single voicemail>
Management control•
Consolidated services•
Private dial plans•
Call Detail recording
Enterprise Private Network
Cellular
Mobile Communication 3100 Series
Public Network
Extending CS 1000 Features to Smartphones and Windows Mobile
MOBILITY
20NDA, Confidential, Not for Distribution
MC 3100 for BlackBerry / Nokia / Windows Mobile
Single-mode (Cellular)>
Single Mode CS 1000 (5.5) w/ SPS >
Nokia/BlackBerry/WM (5.0/6.0) w/ cellular data plan (GPRS/EDGE, 1xRTT/EVDO)>
Mobile Communication Client 3100 >
Mobile Communication Gateway 3100 (w/ integrated admin tool)
Nokia/BlackBerry /Windows Mobile
(Cellular-mode)
MCC 3100
Cellular Voice Network (GSM or CDMA)
Enterprise Network Comm Server
Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO)
LDAP
SIP
Active DirectoryMCG 3100
InternetHTTPS
signaling to MCG 3100 over cellular data network
All voice carried over cellular voice network
Improving Productivity by Leveraging the Smartphone Infrastructure
MOBILITY
21NDA, Confidential, Not for Distribution
Cellular
Carrier Network
Enterprise Network
Windows Mobile (5.0) Device
(Cellular/Wi-Fi)
MCC 3100
Wi-Fi
Comm Server
VPN Gateway
Internet
Cellular provider services
Cel
lula
rW
i-Fi
Native Enterprise SIP Communication Services
WLAN
On-site Mobility plus Cellular / Mobile Substitution
MC 3100 for Windows Mobile MOBILITY
Dual-mode (Cellular / Wi-Fi)>
Communication Server 1000 (5.0) or MCS 5100 (4.0)>
Windows Mobile (5.0) dual-mode (cellular/Wi-Fi) device>
Mobile Communication Client 3100 for Windows Mobile (VPN optional)>
WLAN and/or Wi-Fi Access
22NDA, Confidential, Not for Distribution
Key Values>
New security features in the IP Softphone 2050 Release 3 include sRTP, secure Unistim
>
Active call failover feature>
Supports of 3rd party headsets>
QoS enhancements with GIPS support including PC based echo cancellation
>
Languages support for Chinese (traditional and simplified), Korean, Hebrew, Arabic
>
Operates on both Microsoft Windows based desktop and portable device
Benefits>
A softphone application for teleworkers, roadwarriors and call center agents
>
Flexible, affordable soft client which delivers the same professional-level business-grade Enterprise telephony features to that of hard clients
>
Consistent UI and feature parity to that of hard clients>
Simple to deploy
IP Softphone 2050 Rls.3.0
Simple and Affordable Soft Client Solution
MOBILITY
IP Softphone 2050 for Windows Mobile
IP Softphone 2050 for Windows PC
23NDA, Confidential, Not for Distribution
IP Phone 1200 Series
IP Phone 1200 Series –
Value LineFLEXIBILITY Rls.5.5
Key Values>
Industrial design complementary to IP Phone 1100 Series
•
Small footprint•
More keys for access to lines, features, busy lamp field indication
•
Single color sets •
Support 10/100BT •
Text based displaysBenefits>
SIP-Ready firmware>
Improved functionality >
A value-line of IP phones that delivers best ROI for great Business Flexibility
Complete Family of Value-Line IP Phones
24NDA, Confidential, Not for Distribution
Single Line IP Phone >
Display is 143 x 32 pixels, 3 lines x 24 characters>
Four context-sensitive soft keys>
Two Shortcut/Feature Keys >
Defaults are Services and Conference>
Eight fixed telephony keys (three with integrated
LED status)>
Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications
>
Key Functional Attributes:>
10/100 Base-T LAN with integrated PC Port >
Two way speakerphone>
Integrated headset port for optional wired Headset>
Visual ringing alerter / MWI>
Active Ethernet link LED indication>
802.3af PoE (Class 2) or optional AC local power
option (Same global power supply as IP Phone 1100 and IP Phone 200x)
>
Two position fixed stand (25 and 55 degrees) plus integrated wall mount
>
Color: CharcoalIP Phone 1210
• Standard-Level IP Phone• Lobby or common areas• Light call activity
IP Phone 1210 FLEXIBILITY Rls.5.5
25NDA, Confidential, Not for Distribution
Multi-line IP Phone >
Four line / self-programmable features>
Display has 5 lines x 25 character>
Four context-sensitive soft keys>
Six Shortcut/Feature Keys >
Defaults are Conference, Services, Quit, Message, Redial, Directory
>
Eight fixed telephony keys (three with integrated
LED status)>
Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications
>
Key Functional Attributes:>
10/100 Base-T LAN with integrated PC Port >
Two way speakerphone>
Active Ethernet link LED indication>
Integrated headset port for optional wired Headset>
Visual ringing alerter / MWI>
Compatible with optional Key Expansion Modules>
802.3af PoE (Class 2) or optional AC local power
option (Same global power supply as IP Phone 1100 and IP Phone 200x)
>
Two position fixed stand (25 and 55 degrees) plus integrated wall mount
>
Color: Charcoal
IP Phone 1220• Intermediate-Level IP Phone• Ideal for Office workers• Moderate call activity
IP Phone 1220 FLEXIBILITY Rls.5.5
26NDA, Confidential, Not for Distribution
Multi-line IP Phone>
Up to ten line / self-programmable feature keys>
Display has 9 lines x 25 character>
Four context-sensitive soft keys>
Six Shortcut/Feature Keys>
Defaults are Conference, Services, Quit, Message, Redial, Directory
>
Eight fixed telephony keys (three with integrated
LED status)>
Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications
>
Key Functional Attributes:>
10/100 Base-T LAN with integrated PC Port >
Two way speakerphone>
Integrated headset port for optional wired Headset
>
Visual ringing alerter / MWI>
Active Ethernet link LED indication>
Compatible with optional Key Expansion Modules>
802.3af PoE (Class 2) or optional AC local power option
>
Two position fixed stand>
(25 and 55 degrees) plus integrated wall mount >
Color: Charcoal
IP Phone 1230• Premium-Intermediate Level •
Ideal for Knowledge workers
& managers
IP Phone 1230 FLEXIBILITY Rls.5.5
27NDA, Confidential, Not for Distribution
IP Phone 1200 Series KEM•12 Self-programmable
Keys with LCD display
for 10 characters plus
Icon per each line
•
LCD KEMs cascade up
to 7 modules
12 Key LCD-Based
IP Phone 1200 Series Expansion Module>
Vertical design for smaller
desktop footprint
>
Compatible with IP Phone 1200 Series –>
IP Phone 1220>
IP Phone 1230
>
Fixed stand (two position) plus
integrated wall mount
>
Color: Charcoal>
DA Pro Compatible
IP Phone Expansion ModuleFLEXIBILITY Rls.5.5
28NDA, Confidential, Not for Distribution
IP P
hone
120
0 Se
ries
IP P
hone
110
0 Se
ries
IP P
hone
200
0 Se
ries
IP Phone 2002(Intermediate-Level)
IP Phone 2004(Professional-Level)
IP Phone 2001(Standard-Level)
Expansion Module IP Phone 2000 Series
IP Phone Portfolio Options
IP Phone 1220(Intermediate-Level)
IP Phone 1210(Standard-Level)
IP Phone 1230(Premium Intermediate-Level)
Expansion Modules12-Key LCD
IP Phone 2007(Advanced-Level)
IP Phone 1120E(Intermediate-Level)
IP Phone 1140E(Professional-Level)
IP Phone 1110(Standard-Level)
Expansion Module IP Phone 1100 Series
IP Phone 1150E(Contact Center)
FLEXIBILITY
Broad IP Phone Portfolio for Greater Business Flexibility
29NDA, Confidential, Not for Distribution
IP Phone Provisioning
Key Values>
Provide alternative mechanisms to program the settings currently performed through the local configuration menus
>
Phase 1 –
Enhanced DHCP Provisioning•
Expanded DHCP Options •
Delivered with CS 1000 Rls.5.5 •
2000, 1100, and 1200 Series>
Phase 2 –
Auto Provisioning•
Set provisioning via TFTP•
Planned Availability –
2Q08•
1100 and 1200 Series Benefits>
Removes the need for a trained Technician to walk desk-to-desk configuring a Nortel IP Phone
FLEXIBILITY Rls.5.5
Simplifying IP Phone Configuration Process
Auto-provisioning
DHCP
TFTP
802.1ab
30NDA, Confidential, Not for Distribution
Telephony Manager
Telephony Manager
Moves, Adds,& Changes
Navigate Systems
Telecom Billing
Print Graphs and Reports
Traffic, Directories
Monitor Faults & Perform Maintenance
TM Key Values
>
Mixed Web and Windows application suite with network level navigation
>
Touches all FCAPS•
Configuration: all customers •
Faults: target 50 systems or less•
Accounting: small to medium customers
>
CS 1000 Telephony Manager 3.1 •
An integrated FCAPS suit for M1/CS1000 management
•
A Service Update (SU2) will be available to support CS 1000 Release 5.5
>
IP Phone 1200 Series Support
>
Mobile-X –
Release 1.0
A Fully Featured Suit of Management Tool
Telephony ManagerFLEXIBILITY Rls.5.5
31NDA, Confidential, Not for Distribution
Product Enhancements
Modem / Fax Enhancement>
Super G3 Modem / Fax Support at V.34 Speeds (33.6 Kbps baud rate) on both IP Peer virtual trunks and IP Lines
Modem / Fax Pass Through>
Enhancing existing Modem / Fax operation with modem pass through•
Detects modem tones for quick DSP reconfiguration from voice configuration
•
Passes modem signals over the WAN•
Performs proper switchover to pass traffic on a bearer channel•
Detects modems at speeds up to V.34Call Diverted to a CallPilot Service Directory Number SDN>
User can call forward all incoming calls from a customized CP application linked to an associated SDN
DTMF Digit Variable Length>
RFC2833 implementation supports Digital Phones and selected IP Phones
FLEXIBILITY Rls.5.5
Platform Enhancements for Improved ROI
32NDA, Confidential, Not for Distribution
Exchange 2007 Unified Messaging
Key Values>
Delivering Unified Messaging capabilities with Microsoft’s Exchange 2007
•
Integrated in CS 1000 Rls.5.5
>
Direct SIP Interop with Exchange UM>
Exchange/UM server 2007 Features set•
Auto-Attendant•
Subscriber Access•
Call Answer•
Play-on-Phone•
Message Waiting Indicator
(GeomantMWI)
Benefits>
One user experience>
Access via Outlook, mobile, web & ordinary telephone
>
Single directory to manage email, voicemail
PRODUCTIVITY
Seamless Integration of Exchange UM with CS 1000
Rls.5.5
Innovative Communications Alliance (ICA)
33NDA, Confidential, Not for Distribution
Converged Office Evolution
Key Values>
OCS 2007 is evolution of Microsoft’s LCS 2005 product
•
Significant new changes from LCS 2005 solution with a new architecture
>
Nortel is the lead PBX vendor supporting interop
•
CS 1000 interop with OCS 2007 is different from LCS 2005
•
Integrated patch in CS 1000 Rls.5.5•
Keycode in CS 1000 (post launch enabled)Benefits>
Tightly integrated CS 1000 Business Grade Telephony and services with Microsoft OCS 2007
>
Increasing employee productivity through industry’s best converged office solution
PRODUCTIVITY
Industry Leading Converged Office Solution
Innovative Communications Alliance (ICA)
Rls.5.5
34NDA, Confidential, Not for Distribution
Service Oriented Unified Communications with IBM
Key Values>
Combines the collaboration capabilities of Nortel MCS 5100 with IBM Lotus Notes
•
MCS Access provided via plug-in to IBM Lotus Notes
>
Nortel Unified Communications with IBM Sametime
•
Nortel voice communications with IBM Sametime
•
Integrated telephony (Click-to-call, Click-to-conference), Telephony/location presence, Contextual services (conferencing with IM, with collaboration) to the IBM Suite
Benefits>
Communications enabled applications for accelerated business processes and customer service
PRODUCTIVITY
Nortel-IBM Leading the Enterprise Transformation
35NDA, Confidential, Not for Distribution
Application Gateway 2000PRODUCTIVITY
Key Values>
Increased Scalability•
Application Gateway 2000 running on IBM Gateway X306 Server Hardware•
Twice the capacity (1000 concurrent sessions) of Application Gateway 1000
•
Up to four AG 2000 can be clustered
>
Usability Improvements•
Reduced steps to activate Zone Paging and increased flexibility in Zone Paging administration
>
Operational Improvements•
Broadcast Server time (NTP) synchronization•
Licensing supported within Nortel Keycode Retrieval System
Benefits>
Delivering optimized content and applications to IP phones
Enhancements
for Improved Productivity
36NDA, Confidential, Not for Distribution
CS 1000 Release 5.5 Summary
CS 1000 Rls.5.5 is your Cornerstone for Unified Communications
>
Mobility
Portfolio•
Complete Fixed Mobile Convergence suite of options enabling greater employee productivity and customer responsiveness
>
Flexibility
in Platforms•
Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI
>
Productivity
Solutions •
Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge
MOBILITY
FLEXIBILITY PRODUCTIVITY
37NDA, Confidential, Not for Distribution
Carrier Enterprise
Wired
Wireless
Applications
Infrastructure
Nortel’s Synergy Strategy
>
Experience in user-centric business telephony
>
Over 100 years of industry experience
>
Partnerships for communications-enabled business applications
>
Proven track record in delivering reliability and security
>
Trusted relationships with some of the largest and most
demanding global corporations and government entities
“Business Made Simple”