Nortel Communication Server 1000 Release...

Nortel Communication Server 1000 Release 5.5

Tom PriceNortel

2NDA, Confidential, Not for Distribution

Agenda

>

Market Trends, Business Dynamics

>

Unified Communications and VoIP

>

VoIP Drivers and Benefits of Mobility

>

Current Portfolio of Solutions

>

CS 1000 Evolution and Release 5.0 Summary

>

Business Needs and CS 1000 Release 5.0 Benefits

>

CS 1000 Release 5.5 Key Values and Features•

Mobility•

Flexibility•

Productivity

>

Recap/Questions


Market Trends

•

Driving Factors for Change•

Cost Reduction•

Productivity Improvement•

Service Differentiation•

Increasing Customer Demands•

Technology Trends•

Workforce Virtualization•

VoIP becoming mainstream•

Evolution of VoIP beyond UM towards UC

•

SIP seen as technology enabler•

SOA & Web Services

•

Network Implications•

Multiple vendors networks creating complexity

•

Need for simplification•

Concerns for network security and reliability with VoIP

•

Looking Ahead•

UC provides promise to tie in applications and services into business processes

•

Nortel is well placed with a strong strategy and partners for UC execution

IP Telephony is a Foundation for Unified Communications


Distributed Workforce

Increasing

Mobility

Demanding

Customers

Hungry

Competitors

Budget

Crunch

Business Dynamics

>

Employees are increasingly mobile and working remotely

>

IP convergence bring new flexibility and reach for business communications

>

Flexible accessibility increasing the number of devices used to stay connected

>

Business processes impacted by human delays


Unified CommunicationsEnhancing Human to Human Communications

IPTelephony

Email Instant Messaging

Fax Chat

Audio Conferencing Video

Web Collaboration

The Right Tool for the Right Task

UC offers the biggest opportunity to improve productivity and responsiveness since the introduction of the PC

•

More than just IP telephony

•

Reduces time-to- decision

•

Improves productivity


VoIP and Unified Communication Benefits

>

Why VoIP?•

Reduced operating costs•

Simplified administration•

Improved customer service•

Increased employee productivity

>

Why unified communications? •

Unify all communications to improve productivity•

Enable collaboration, eliminate complexity and streamline business process

•

Connect multi-modal devices, the communication channels and the information over an open, secure business optimized network

AnywhereAnytime

Any device

Over an Open Secure Network


Employee Mobility

Employee Productivity

Primary Drivers for VOIP

Source: Nemertes Research 2006 Convergence Benchmark

Future-proof Network

Cost Savings


Customers Experience Immediate Benefits with Mobility

Application Experience

Loca

tion

Traveling / With Customers

Working from Home

On the Campus

Your Desk

Eth

erne

t

PREVIOUS PRODUCTIVITY LIMIT

TARGET PRODUCTIVITY

VoIP and Collaborative Applications Provide Productivity Benefits


Nortel Unified Communications Portfolio

Communication

Servers

Communication

Servers

Enterprise Single Site

Enterprise Multi-site

Branch Office

Small Office

Collaboration

Messaging

Contact Center/IVR

ApplicationsApplications

WirelessSoft Clients

ClientsClients

IP Phone

NetworkNetworkEthernet

SwitchingSecureRouters

WLAN / Mesh

Application Switch Security

Large Enterprise

Single-site or Multi-site

Optical

Voice Office/Hospitality

Video Conferencing


Nortel Unified Communications Vision and the Communication Server 1000

CS 1000

Microsoft& ICA

(LCS/OCS)

Nortel& IBM

Alliance(Lotus/ST)

BusinessApplications

(WebSphere, SAP, …)

Nortel Application Center

SOA

NortelSIP

Ecosystem

SIPSIPSIP/ API

Business Optimized Communications for Enterprises of all Sizes

Unified Communications


Evolution of the Communication Server 1000

•

Simplified offering•

Directional proof point with LINUX and COTS•

50% capacity increase•

Geographic redundancy with network failover•

Security and emergency services mechanisms•

Mobility

Communication Server 1000 Continues to Evolve

Meridian 1 (1974)

Communication Server 1000

Communication Server 1000

Release 5/5.5

Software / COTS

Communication Server 1000 Release X


>

Adaptable to meet current and future needs•

Delivers Investment protection and evolution path to next-generation multimedia communications

>

Superior IP Telephony experience•

Comprehensive business features with added capabilities via integration into Nortel and 3rd party innovative applications

•

Support for feature-rich next generation clients –

hard, soft and mobile devices

>

Industry leading reliability and security•

Ensure Business Continuity from with a reliable and secure environment

>

Lower cost through simplification•

Simplified product portfolio enables easier -

and less expensive -

deployment, configuration and management

>

Fundamental to Nortel’s UC Vision•

Integration into Microsoft and IBM UC solutions•

Large Partner Developer program for customization or integration

into other solutions

RESILIENT SIMPLE

OPENSECURE

RESILIENTRESILIENTRESILIENT SIMPLE

OPENSECURE

RESILIENTRESILIENT

CS 1000 Release 5.0 Key Values


CS 1000 Release 5.5 Key Values

Building on CS 1000 Rls.5.0 as cornerstone for Unified CommunicationsCS 1000 Release 5.5 Delivers: >

Mobility

Portfolio•

Complete Mobile Unified Communications portfolio enabling greater employee productivity and customer responsiveness

>

Flexibility

in Platforms•

Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI

>

Productivity

Solutions •

Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge

MOBILITY

FLEXIBILITY PRODUCTIVITY


What Is Nortel Mobile Unified Communications?

>

Delivers a consistent user experience across desk phone, PC and mobile

>

Utilizes the most suitable network available: wireline, cellular or Wi-Fi

>

Supports a wide range mobile devices•

Basic cell phones•

Smart phones

>

Can be implemented in partnership with carrier, or independently

Nortel Breadth of Experience Enables Convergence Across Traditional Network and Organisational Boundaries

A portfolio of solutions that extend enterprise telephony and UC applications to mobile devices

MOBILITY


Smart Phones MS WM 5.0 Dual-mode (Cellular/Wi-Fi)

SIP VoIP over Wi-Fi

On-site mobility (WLAN)

Cellular/Wi-Fi Substitution

Mobile Communication 3100CS 1000 (5.5) -

Mobile Extension

WLAN 2200/6100DECT 4000 Series

Single-mode Handsets

Wi-Fi or DECT

VPN Option (Wi-Fi)

On-site mobility (WLAN/DECT)

Any cell phone

Clientless

Cellular Mobile Extension

DTMF feature access

Smart Phones (Cellular)

Gateway-client architecture

Cellular Mobile Extension

•

Corporate Directory•

GUI AccessMobile Call Control

Single-Mode Dual-Mode

VoIP Soft Phones and UC ClientsIP Phone

2050MCS 5100MS

OCS

Nortel Enterprise Mobile Unified Communications Portfolio

MOBILITY


Key Values>

In building mobile extension>

Rich and Familiar Feature Set•

IP Phone 2004 emulation•

Corporate/Personal Directory, Callers List, Redial List

•

Virtual OfficeBenefits>

61xx series builds on 22xx series•

Reduced weight (3.8-4.2oz*), Smaller form factor, Larger display 128 x 96, New backlit keypad (like 2212)

•

Improved dust and resistance (IP 53), Improved drop resistance (MIL STD 810F Proc IV 516.5)

•

New user name/extension display, New five user-

selectable profiles, Common Feel with Nortel appearance and user interface

•

New integrated speakerphone, More 24 channel push-to-talk on WLAN Handset 6140, New three choices of battery packs

•

New 802.11 a/b/g radio

WLAN 6100 Series Handsets

Nortel WLAN Handset 2200

Nortel WLAN Handset 6100

Key Values

Enhancing the WLAN Handset Portfolio

MOBILITY


4025

DECT Messenger

SIP DECT Solution

Key Values>

Conversion of today’s DECT product to use CS 1000 SIP interface instead of TDM

•

No more DMC cards •

Base Stations become DECT Access Points (DAPs) connected over LAN

>

DECT Manager•

Text / email notification

Benefits>

Lower cost solution•

Does not need card slots•

Reduced DSP need in 1000E•

No dedicated base station cabling•

Backward compatible with current DECT handsets with great price/performance ratio

EnterpriseIP Network

CS 1000 Rls.5.5

EthernetSwitch

40604065R

SIP Access

Port

DECT AccessPoints

Rls.5.5

Making a Great Wireless Solution Even Better

MOBILITY


Service DN or Mobile route

Key Values>

Enables generic mobile phones connected to a CS 1000 system to appear as an office extension

>

Incoming calls to an office phone number automatically call out to the mobile phone

>

Mobile user can use enterprise dial plan as if calls made from office extension

Benefits>

Single number>

Single voicemail to check>

Access to key CS 1000 features•

ESN dial•

Corporate directory service•

Conferencing service•

Device handoff between cell and desk phone

>

Easy and cost effective to deploy

Mobile Extension for Generic Cell

Set A

User’s mobile phone BGeneric Cellular DeviceVoice only Service plan

User’s desktop phone B

Extending CS 1000 Feature Set to Generic Cell Phones

Rls.5.5MOBILITY

ISDN

Mobile Network

Set C

CS1000


Key Values>

Single Mode –

BlackBerry / Nokia / Windows Mobile•

Access to enterprise dial plan•

Corporate directory access •

Group call feature>

Dual Mode –

Windows Mobile•

Automatic or Manual network selection•

Enhanced security VPN option•

Power management feature for extended battery lifeBenefits>

Cost Savings•

Long distance phone calls routed over corporate network•

Cellular voicemail avoidance•

Advanced call control•

Free in building calls>

Productivity•

One number across mobile and fixed devices•

Direct PBX extension dialling•

Corporate directory and click to dial•

PBX call handling features (call forwarding, transfer, DND)•

Single voicemail>

Management control•

Consolidated services•

Private dial plans•

Call Detail recording

Enterprise Private Network

Cellular

Mobile Communication 3100 Series

Public Network

Extending CS 1000 Features to Smartphones and Windows Mobile

MOBILITY


MC 3100 for BlackBerry / Nokia / Windows Mobile

Single-mode (Cellular)>

Single Mode CS 1000 (5.5) w/ SPS >

Nokia/BlackBerry/WM (5.0/6.0) w/ cellular data plan (GPRS/EDGE, 1xRTT/EVDO)>

Mobile Communication Client 3100 >

Mobile Communication Gateway 3100 (w/ integrated admin tool)

Nokia/BlackBerry /Windows Mobile

(Cellular-mode)

MCC 3100

Cellular Voice Network (GSM or CDMA)

Enterprise Network Comm Server

Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO)

LDAP

SIP

Active DirectoryMCG 3100

InternetHTTPS

signaling to MCG 3100 over cellular data network

All voice carried over cellular voice network

Improving Productivity by Leveraging the Smartphone Infrastructure

MOBILITY


Cellular

Carrier Network

Enterprise Network

Windows Mobile (5.0) Device

(Cellular/Wi-Fi)

MCC 3100

Wi-Fi

Comm Server

VPN Gateway

Internet

Cellular provider services

Cel

lula

rW

i-Fi

Native Enterprise SIP Communication Services

WLAN

On-site Mobility plus Cellular / Mobile Substitution

MC 3100 for Windows Mobile MOBILITY

Dual-mode (Cellular / Wi-Fi)>

Communication Server 1000 (5.0) or MCS 5100 (4.0)>

Windows Mobile (5.0) dual-mode (cellular/Wi-Fi) device>

Mobile Communication Client 3100 for Windows Mobile (VPN optional)>

WLAN and/or Wi-Fi Access


Key Values>

New security features in the IP Softphone 2050 Release 3 include sRTP, secure Unistim

>

Active call failover feature>

Supports of 3rd party headsets>

QoS enhancements with GIPS support including PC based echo cancellation

>

Languages support for Chinese (traditional and simplified), Korean, Hebrew, Arabic

>

Operates on both Microsoft Windows based desktop and portable device

Benefits>

A softphone application for teleworkers, roadwarriors and call center agents

>

Flexible, affordable soft client which delivers the same professional-level business-grade Enterprise telephony features to that of hard clients

>

Consistent UI and feature parity to that of hard clients>

Simple to deploy

IP Softphone 2050 Rls.3.0

Simple and Affordable Soft Client Solution

MOBILITY

IP Softphone 2050 for Windows Mobile

IP Softphone 2050 for Windows PC


IP Phone 1200 Series

IP Phone 1200 Series –

Value LineFLEXIBILITY Rls.5.5

Key Values>

Industrial design complementary to IP Phone 1100 Series

•

Small footprint•

More keys for access to lines, features, busy lamp field indication

•

Single color sets •

Support 10/100BT •

Text based displaysBenefits>

SIP-Ready firmware>

Improved functionality >

A value-line of IP phones that delivers best ROI for great Business Flexibility

Complete Family of Value-Line IP Phones


Single Line IP Phone >

Display is 143 x 32 pixels, 3 lines x 24 characters>

Four context-sensitive soft keys>

Two Shortcut/Feature Keys >

Defaults are Services and Conference>

Eight fixed telephony keys (three with integrated

LED status)>

Handsfree, Headset, Volume Up/Down, Mute, Hold, Goodbye & Applications

>

Key Functional Attributes:>

10/100 Base-T LAN with integrated PC Port >

Two way speakerphone>

Integrated headset port for optional wired Headset>

Visual ringing alerter / MWI>

Active Ethernet link LED indication>

802.3af PoE (Class 2) or optional AC local power

option (Same global power supply as IP Phone 1100 and IP Phone 200x)

>

Two position fixed stand (25 and 55 degrees) plus integrated wall mount

>

Color: CharcoalIP Phone 1210

• Standard-Level IP Phone• Lobby or common areas• Light call activity

IP Phone 1210 FLEXIBILITY Rls.5.5


Multi-line IP Phone >

Four line / self-programmable features>

Display has 5 lines x 25 character>


Six Shortcut/Feature Keys >

Defaults are Conference, Services, Quit, Message, Redial, Directory

>


LED status)>


>





Integrated headset port for optional wired Headset>


Compatible with optional Key Expansion Modules>

802.3af PoE (Class 2) or optional AC local power

option (Same global power supply as IP Phone 1100 and IP Phone 200x)

>

Two position fixed stand (25 and 55 degrees) plus integrated wall mount

>

Color: Charcoal

IP Phone 1220• Intermediate-Level IP Phone• Ideal for Office workers• Moderate call activity



Multi-line IP Phone>

Up to ten line / self-programmable feature keys>

Display has 9 lines x 25 character>


Six Shortcut/Feature Keys>

Defaults are Conference, Services, Quit, Message, Redial, Directory

>


LED status)>


>




Integrated headset port for optional wired Headset

>



Compatible with optional Key Expansion Modules>

802.3af PoE (Class 2) or optional AC local power option

>

Two position fixed stand>

(25 and 55 degrees) plus integrated wall mount >

Color: Charcoal

IP Phone 1230• Premium-Intermediate Level •

Ideal for Knowledge workers

& managers



IP Phone 1200 Series KEM•12 Self-programmable

Keys with LCD display

for 10 characters plus

Icon per each line

•

LCD KEMs cascade up

to 7 modules

12 Key LCD-Based

IP Phone 1200 Series Expansion Module>

Vertical design for smaller

desktop footprint

>

Compatible with IP Phone 1200 Series –>

IP Phone 1220>

IP Phone 1230

>

Fixed stand (two position) plus

integrated wall mount

>

Color: Charcoal>

DA Pro Compatible

IP Phone Expansion ModuleFLEXIBILITY Rls.5.5


IP P

hone

120

0 Se

ries

IP P

hone

110

0 Se

ries

IP P

hone

200

0 Se

ries

IP Phone 2002(Intermediate-Level)

IP Phone 2004(Professional-Level)

IP Phone 2001(Standard-Level)

Expansion Module IP Phone 2000 Series

IP Phone Portfolio Options

IP Phone 1220(Intermediate-Level)


IP Phone 1230(Premium Intermediate-Level)

Expansion Modules12-Key LCD

IP Phone 2007(Advanced-Level)

IP Phone 1120E(Intermediate-Level)

IP Phone 1140E(Professional-Level)


Expansion Module IP Phone 1100 Series

IP Phone 1150E(Contact Center)

FLEXIBILITY

Broad IP Phone Portfolio for Greater Business Flexibility


IP Phone Provisioning

Key Values>

Provide alternative mechanisms to program the settings currently performed through the local configuration menus

>

Phase 1 –

Enhanced DHCP Provisioning•

Expanded DHCP Options •

Delivered with CS 1000 Rls.5.5 •

2000, 1100, and 1200 Series>

Phase 2 –

Auto Provisioning•

Set provisioning via TFTP•

Planned Availability –

2Q08•

1100 and 1200 Series Benefits>

Removes the need for a trained Technician to walk desk-to-desk configuring a Nortel IP Phone

FLEXIBILITY Rls.5.5

Simplifying IP Phone Configuration Process

Auto-provisioning

DHCP

TFTP

802.1ab


Telephony Manager

Telephony Manager

Moves, Adds,& Changes

Navigate Systems

Telecom Billing

Print Graphs and Reports

Traffic, Directories

Monitor Faults & Perform Maintenance

TM Key Values

>

Mixed Web and Windows application suite with network level navigation

>

Touches all FCAPS•

Configuration: all customers •

Faults: target 50 systems or less•

Accounting: small to medium customers

>

CS 1000 Telephony Manager 3.1 •

An integrated FCAPS suit for M1/CS1000 management

•

A Service Update (SU2) will be available to support CS 1000 Release 5.5

>

IP Phone 1200 Series Support

>

Mobile-X –

Release 1.0

A Fully Featured Suit of Management Tool

Telephony ManagerFLEXIBILITY Rls.5.5


Product Enhancements

Modem / Fax Enhancement>

Super G3 Modem / Fax Support at V.34 Speeds (33.6 Kbps baud rate) on both IP Peer virtual trunks and IP Lines

Modem / Fax Pass Through>

Enhancing existing Modem / Fax operation with modem pass through•

Detects modem tones for quick DSP reconfiguration from voice configuration

•

Passes modem signals over the WAN•

Performs proper switchover to pass traffic on a bearer channel•

Detects modems at speeds up to V.34Call Diverted to a CallPilot Service Directory Number SDN>

User can call forward all incoming calls from a customized CP application linked to an associated SDN

DTMF Digit Variable Length>

RFC2833 implementation supports Digital Phones and selected IP Phones

FLEXIBILITY Rls.5.5

Platform Enhancements for Improved ROI


Exchange 2007 Unified Messaging

Key Values>

Delivering Unified Messaging capabilities with Microsoft’s Exchange 2007

•

Integrated in CS 1000 Rls.5.5

>

Direct SIP Interop with Exchange UM>

Exchange/UM server 2007 Features set•

Auto-Attendant•

Subscriber Access•

Call Answer•

Play-on-Phone•

Message Waiting Indicator

(GeomantMWI)

Benefits>

One user experience>

Access via Outlook, mobile, web & ordinary telephone

>

Single directory to manage email, voicemail

PRODUCTIVITY

Seamless Integration of Exchange UM with CS 1000

Rls.5.5

Innovative Communications Alliance (ICA)


Converged Office Evolution

Key Values>

OCS 2007 is evolution of Microsoft’s LCS 2005 product

•

Significant new changes from LCS 2005 solution with a new architecture

>

Nortel is the lead PBX vendor supporting interop

•

CS 1000 interop with OCS 2007 is different from LCS 2005

•

Integrated patch in CS 1000 Rls.5.5•

Keycode in CS 1000 (post launch enabled)Benefits>

Tightly integrated CS 1000 Business Grade Telephony and services with Microsoft OCS 2007

>

Increasing employee productivity through industry’s best converged office solution

PRODUCTIVITY

Industry Leading Converged Office Solution

Innovative Communications Alliance (ICA)

Rls.5.5


Service Oriented Unified Communications with IBM

Key Values>

Combines the collaboration capabilities of Nortel MCS 5100 with IBM Lotus Notes

•

MCS Access provided via plug-in to IBM Lotus Notes

>

Nortel Unified Communications with IBM Sametime

•

Nortel voice communications with IBM Sametime

•

Integrated telephony (Click-to-call, Click-to-conference), Telephony/location presence, Contextual services (conferencing with IM, with collaboration) to the IBM Suite

Benefits>

Communications enabled applications for accelerated business processes and customer service

PRODUCTIVITY

Nortel-IBM Leading the Enterprise Transformation

http://upload.wikimedia.org/wikipedia/en/5/51/IBM_logo.svg


Application Gateway 2000PRODUCTIVITY

Key Values>

Increased Scalability•

Application Gateway 2000 running on IBM Gateway X306 Server Hardware•

Twice the capacity (1000 concurrent sessions) of Application Gateway 1000

•

Up to four AG 2000 can be clustered

>

Usability Improvements•

Reduced steps to activate Zone Paging and increased flexibility in Zone Paging administration

>

Operational Improvements•

Broadcast Server time (NTP) synchronization•

Licensing supported within Nortel Keycode Retrieval System

Benefits>

Delivering optimized content and applications to IP phones

Enhancements

for Improved Productivity


CS 1000 Release 5.5 Summary

CS 1000 Rls.5.5 is your Cornerstone for Unified Communications

>

Mobility

Portfolio•

Complete Fixed Mobile Convergence suite of options enabling greater employee productivity and customer responsiveness

>

Flexibility

in Platforms•

Delivering greater business flexibility with more choice in desktop offerings and platform enhancements for improved ROI

>

Productivity

Solutions •

Integrating highly flexible unified communications solutions to deliver productivity improvements and a competitive edge

MOBILITY

FLEXIBILITY PRODUCTIVITY


Carrier Enterprise

Wired

Wireless

Applications

Infrastructure

Nortel’s Synergy Strategy

>

Experience in user-centric business telephony

>

Over 100 years of industry experience

>

Partnerships for communications-enabled business applications

>

Proven track record in delivering reliability and security

>

Trusted relationships with some of the largest and most

demanding global corporations and government entities

“Business Made Simple”

Thank You

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