JDDillonPrincipalLearningStrategist,

No,theseemployeesweren’tpartofthestory.

AsingledecisionbyANY employee

canmakeaHUGE differenceintoday’sbusinessworld.

Pexels

80%… oftheglobalworkforcedoesn’tworkbehindadesk.

InternationalLaborOrganization,2015

The DESKLESSWorker

§ LimitedConnectivity§ LimitedTime§ LimitedControl

Axonify

WhyaretheyIMPORTANT?§ Difficult/DangerousWork§ DirectCustomerContact§ Constant,CriticalDecisions§ PotentialFutureManagers

Desklessworkersareourday-to-daybrandidentity.

Axonify

ShoppersrankstoreassociateknowledgeastheSINGLEMOSTIMPORTANTfactortomakingthestoreshoppingexperiencebetter.

PWCTotalRetailSurvey,2016Axonify

WhyaretheyIGNORED?§ HugeAudience§ ReducedComplexity§ ExcessiveTurnover§ ChallengingAccess§ LimitedTime§ DifficulttoAddress

Traditional,event-basedtrainingdoesn’tmeettheirneeds.

Pixabay

Personalization

Scale

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ManagerReliance

PeerInfluence

ReducedEngagement

WhychangeNOW?§ EvolvingWorldofWork§ ShiftingRoleofL&D§ TechnologicalAdvances§ ClearBusinessImpact§ RampantDisengagement§ RenewedBattleforTalent

Empoweringthedesklessworkforcecanresultintremendousbusinessvalue.

BersinbyDeloitte,2014

The SIMPLYIRRESISTIBLEOrganization

Enablingthedesklessworkforcerequiresafundamentalmindsetshift.

Corporate Culture & Values

Customer Service

Loss Prevention

Standards of Practice

Safety

Systems

Onboarding

Coaching & Leadership

Sales

Quality Assurance

$

Wemustdevelopamodernecosystemthatcansupportany/allworkplacetopics+usecases.

Unstructured

Structured

SharedKnowledge

PerformanceSupport

ContinuedReinforcement

ManagementSupport

On-DemandTraining

FormalTraining

AVAILABILITY

PRIORITY

TheMODERNLearningEcosystemFramework

GuidingPrinciplesforEnablingDesklessLearning6

Pixabay

AcknowledgetheREALITYof70/20/10

FITLearningExperiencesintothe

FlowofWork

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ENABLE FrontlineManagersAxonify

MOTIVATEtheShiftfromAcademicLearningHabits

Pixabay

ESCAPEArchaicLearningTechnology

andtheexperienceitpropogates

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CONTENT KNOW DO OUTCOMES

FocusonBusiness+IndividualVALUE

Reinforcement

Behaviors

Analytics

Motivation Feedback

SharedExperience

CommunityofKnowledge

Events

OnlineContent

Experience

Messaging

KnowledgeGrowth

BusinessResults

TheCONTINUOUSLearningExperience

OrganizationsThatAreAchievingSuccessThroughDesklessLearningPrinciples4

AtHome3000+retailassociates

100stores/28states

Lightstaffingmodel

• 94%weeklyengagement

• 90%reductioninonboardingtime

• 36%reductioninsafetyincidents

Walmart Logistics80,000+employees

• 91%weeklyparticipation

• 54%decreaseinincidentsinthefirst6monthsandongoing12%reduction

• Over2millionlearningmoments+1millionbehaviorobservationsrecordedpermonth

Bloomingdale’s10,000employees

35stores

• 80%weeklyparticipation(since2012)

• 41%reductioninsafetyincidents

• Havesaved$10millionsince2012($2.2millionannually)

SoutheasternGrocers

75,000storeassociates

5th LargestUSSupermarketChain

• 90%+weeklyparticipation• 20,000+learningmomentseverymonth

• Increasedcustomersatisfactionscores

• 50%reductionintimespentsearchingforinformationinmomentofneed

PuttheINDIVIDUALattheCenter

Fromonesizefitsall… … toright-sizefitsone.

ButwhataboutAUTOMATION?Pexels

AmazonHelpsWorkersPrepare forLifeAfterAutomationAmazon

ThinkPERSONfirst,employeesecond

StandupforALLemployees

Getclosertotheflowofwork

DesignyourexperiencewithALLemployeesandusecasesinmind

SolvesmallproblemswithBIGimpact

Pexels

AsingledecisionbyANY employee

canmakeaHUGE difference.

IthappenedrightHERE!

Disney

www.slideshare.net/JDDillon

@JD_Dillon

LearnGeek.co

InRealLife…

jdillon@axonify.com

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Download now at axonify.com/resources