No One Left Behind - Driving Performance in a Deskless Workforce
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Transcript of No One Left Behind - Driving Performance in a Deskless Workforce
JDDillonPrincipalLearningStrategist,
No,theseemployeesweren’tpartofthestory.
AsingledecisionbyANY employee
canmakeaHUGE differenceintoday’sbusinessworld.
Pexels
80%… oftheglobalworkforcedoesn’tworkbehindadesk.
InternationalLaborOrganization,2015
The DESKLESSWorker
§ LimitedConnectivity§ LimitedTime§ LimitedControl
Axonify
WhyaretheyIMPORTANT?§ Difficult/DangerousWork§ DirectCustomerContact§ Constant,CriticalDecisions§ PotentialFutureManagers
Desklessworkersareourday-to-daybrandidentity.
Axonify
ShoppersrankstoreassociateknowledgeastheSINGLEMOSTIMPORTANTfactortomakingthestoreshoppingexperiencebetter.
PWCTotalRetailSurvey,2016Axonify
WhyaretheyIGNORED?§ HugeAudience§ ReducedComplexity§ ExcessiveTurnover§ ChallengingAccess§ LimitedTime§ DifficulttoAddress
Traditional,event-basedtrainingdoesn’tmeettheirneeds.
Pixabay
Personalization
Scale
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ManagerReliance
PeerInfluence
ReducedEngagement
WhychangeNOW?§ EvolvingWorldofWork§ ShiftingRoleofL&D§ TechnologicalAdvances§ ClearBusinessImpact§ RampantDisengagement§ RenewedBattleforTalent
Empoweringthedesklessworkforcecanresultintremendousbusinessvalue.
BersinbyDeloitte,2014
The SIMPLYIRRESISTIBLEOrganization
Enablingthedesklessworkforcerequiresafundamentalmindsetshift.
Corporate Culture & Values
Customer Service
Loss Prevention
Standards of Practice
Safety
Systems
Onboarding
Coaching & Leadership
Sales
Quality Assurance
$
Wemustdevelopamodernecosystemthatcansupportany/allworkplacetopics+usecases.
Unstructured
Structured
SharedKnowledge
PerformanceSupport
ContinuedReinforcement
ManagementSupport
On-DemandTraining
FormalTraining
AVAILABILITY
PRIORITY
TheMODERNLearningEcosystemFramework
GuidingPrinciplesforEnablingDesklessLearning6
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AcknowledgetheREALITYof70/20/10
FITLearningExperiencesintothe
FlowofWork
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ENABLE FrontlineManagersAxonify
MOTIVATEtheShiftfromAcademicLearningHabits
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ESCAPEArchaicLearningTechnology
andtheexperienceitpropogates
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CONTENT KNOW DO OUTCOMES
FocusonBusiness+IndividualVALUE
Reinforcement
Behaviors
Analytics
Motivation Feedback
SharedExperience
CommunityofKnowledge
Events
OnlineContent
Experience
Messaging
KnowledgeGrowth
BusinessResults
TheCONTINUOUSLearningExperience
OrganizationsThatAreAchievingSuccessThroughDesklessLearningPrinciples4
AtHome3000+retailassociates
100stores/28states
Lightstaffingmodel
• 94%weeklyengagement
• 90%reductioninonboardingtime
• 36%reductioninsafetyincidents
Walmart Logistics80,000+employees
• 91%weeklyparticipation
• 54%decreaseinincidentsinthefirst6monthsandongoing12%reduction
• Over2millionlearningmoments+1millionbehaviorobservationsrecordedpermonth
Bloomingdale’s10,000employees
35stores
• 80%weeklyparticipation(since2012)
• 41%reductioninsafetyincidents
• Havesaved$10millionsince2012($2.2millionannually)
SoutheasternGrocers
75,000storeassociates
5th LargestUSSupermarketChain
• 90%+weeklyparticipation• 20,000+learningmomentseverymonth
• Increasedcustomersatisfactionscores
• 50%reductionintimespentsearchingforinformationinmomentofneed
PuttheINDIVIDUALattheCenter
Fromonesizefitsall… … toright-sizefitsone.
ButwhataboutAUTOMATION?Pexels
AmazonHelpsWorkersPrepare forLifeAfterAutomationAmazon
ThinkPERSONfirst,employeesecond
StandupforALLemployees
Getclosertotheflowofwork
DesignyourexperiencewithALLemployeesandusecasesinmind
SolvesmallproblemswithBIGimpact
Pexels
AsingledecisionbyANY employee
canmakeaHUGE difference.
IthappenedrightHERE!
Disney
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