NLP for Business Analysts

mind-reading your way to project success

David Morris

introductions

Hi!

who is this for?

WII FM what’s in it for

me

my journey with NLP

exercise

what is NLP?

NLP

Natural Language Processing

meet Anna Hi, I’m Anna, IKEA’s online assistant.

How can I help you today?

What does NLP mean?

NLP is...

science of excellence

user manual for the mind

studying structure of subjectivity

conscious application of unconscious skills

modelling

modelling in NLPtrigger end statebehaviour outcomes

modelling success

what is success

20111987

what does success look like for you?

modelling correlations

outward patterns of behaviour

internal patterns of thought

how can wethink about what we do

so that we achieve successmore consistently

Neuro Linguistic Programming

neurology

communication

conditioning

NLP is not...

just for therapists

stage hypnotism

aping body language

How is NLP useful for BAs?

BAs

He aha te mea nui o te ao?He tangata! He tangata!

He tangata!

all about people

underlying competencies

behavioural skills

what does that get me?

applying NLP

skills

cornerstones of NLPeffective

communicationsensory awaren

essrapport

outcome

oriented

flexibility

communication

unconscious mind

conscious mind

pre-conscious mind

communication model

Filters

Model

State

Behaviour Response

Stimulus

Outcomes

Triggers

exercise

our models of reality

exercise

sensory awareness

sensory acuity

body language58% 35% 7%

physiology tonality words

exercise

rapport

what is rapport?

establishing rapportBefore you criticise someone, you should walk a mile in their shoes

That way when you criticise them, you have a mile head start and they are barefoot

exercise

exercise

outcome-oriented

goal-setting

values

exercise

what is a goal

SMART goals

goals with POWER

exercise

exercise

flexibility

hierarchy of ideas

concrete

medium

abstract

chunking?

example of chunking

doing

cinema opera

artsy

ballet

popular

chunking for analysis

recap on chunking

exercise

reframing

content vs context

Half full?

Half empty?I’m thirsty!

exercise

wrapping up

fin

NLP is open and still evolving

certification

training in NLP

questionslinkedin.com/in/DavidJCMorristwitter.com/#!/DavidJCMorrisdavid@DavidJCMorris.comDavidJCMorris.com

thank youlinkedin.com/in/DavidJCMorristwitter.com/#!/DavidJCMorrisdavid@DavidJCMorris.comDavidJCMorris.com