October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

LEADING WITH EMOTIONAL INTELLIGENCE

Why You Need It and How to Apply It

Nicole Caley, APM

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Learning Objectives

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

The Picture of EQ

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Where is Your Current EQ?

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Self-Awareness

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Self-Regulation

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Social Skills

• You also need to be able to put EQ to work in your daily interactions and communications.

• Professionally, everyone benefits by being able to build relationships and connections with employees

• Some important social skills include active listening, verbal communication skills, non-verbal skills, leadership, and persuasiveness.

Did you know, Kids with higher EQ are known to have better grades, make more healthy choices, and be less receptive to

peer-pressure?

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Empathy

• The ability to understand how others are feeling – paying attention to body language

• Putting yourself in someone else’s position

• Allows people to understand the power dynamics that often influence social relationships, especially in workplace settings.

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Improving Your EQ

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Enhancing your Self-Awareness

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Dealing with Workplace Emotions

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Improving your Self-Regulation

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Enrich you Social Skills in the Workplace

• Increase your Conflict Management Skills

• Improve your overall Communication Skills

• Effectively Praise Others!

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Upgrade Your Empathy

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

How is Conflict Management Related?

The higher your EQ, the more likely you are to collaborate in resolving conflict.

The more aware you are in resolving conflict, the more you continue to develop your EQ.

https://gameeting.info/conflict-negotiation-situations-1a123/

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Putting it All Together

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Empathy & Motivation

http://blog.abetterleader.com/motivate-by-leading-with-empathy/

Aim for flexibility: Allow employees flexible timings and leaves in times of genuine need.

Provide unconditional support: Support employees with crises in their lives.

Create communication channels: Personally communicate support initiatives to the workforce. Transparency and genuineness from you encourages the same in employees.

Organize interesting empathy-building activities: Organize “executives do employee jobs” days or “be the CEO for an hour” sessions, etc.

Remember we all have a life outside of work!

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Questions?

Thank you for your time!

October 15-17, 2019 | Westin Kierland Resort | Scottsdale/Phoenix, AZ

Contact Information

Nicole Caley, MBA, APMDirector of Accounts PayableAAR CorporationWood Dale, IL 60191(630) 227-2920

https://www.linkedin.com/in/nicole-caley-mba-apm-91629818/