Post on 08-May-2015
description
Netflix IT Ops
2014 Technology Roadmap
10X Goal for 2014
100% of Corporate IT in SaaS/Public Cloud
“Sounds great, but how do we accomplish this?”
Trends and Predictions for 2014
http://mdkail.blogspot.com/2013/12/2014-it-tech-predictions.html
Identity Is The New Perimeter● Zero Trust Network Architecture
○ Core Network Stability is priority #1
○ Aruba 802.11ac upgrade
○ VPN required to DC from everywhere
○ Certificate-Based Auth to Nightmares
■ EJBCA
■ Aruba ClearPass
Enterprise IT as a Service● upgraded Campus Network
● Platform + Tools
● Metrics + Analytics
● Enterprise Applications
● VM portal in Cloud
● NERDS 3.0
● Cloud File storage
● Cloud Infrastructure
● service automation
● Strongmail / dmarc
● Data Security
● Brand reputation
● AdTECH / Marketing Ops
● democratization of Data
Consumerization of IT● Rich UI/UX
● mobile first
● Internal app store
● Audit / Data security
● data analytics
● management ease
● collaboration
● Proactive vs. reactive
How do we combine the factors of choice,
innovation, and ease of acquisition/use with
data security and insight?
Enterprise IT as an API
● developer state of mind
● metrics and analytics
● operational excellence
● Cloud Architecture
Current State of IT Ops● 2013 was an amazing year of accomplishments in IT Ops
○ But how do we move the FROM: to the TO: ?
To:
1. Strategic
2. Business-Driven
3. Collaborative
4. Metrics Driven
5. Unified Goals
6. Quantifiable Value
From:
1. Tactical
2. Client-Driven
3. Top-Down
4. Few Metrics
5. Siloed Goals
6. Difficult to Value
Future State and 2014 Initiatives● Workday Financials + Payroll cutover
○ Payroll completed early January
■ reporting and analytics
○ moneyball migration to AWS
○ FP&A tool enhancements in Moneyball
● Elastic Perimeter Network architecture
○ 802.11ac upgrade / cert-based auth
○ require VPN access to DC1 from campus
○ campus core network upgrades / stabilization
○ data security audit log
● VMWare → ElasticBox (AWS + Google) migration
● XFILES retirement
○ move to cloud storage options
● Enterprise Application Development
○ Digital Marketing asset management
○ Legal Contract Management application
○ employee information site/app
○ “microsites”
○ Support.netflix.com
■ Help Center 3.0
● A/V enhancements and UX simplification
○ google video chromebox / Highfive
○ plivo voip conference bridge app
● dvd.netflix.com stability/efficiency + PCI
● NERDS 3.0
○ how can we better delight our customers?
○ Track “MTTR” -- Mean time to resolve
...2014 Initiatives...
...2014 Initiatives...● Originals production “dailies” streaming solution
● OPen Source software
○ FIDO
○ PKI for zero-Trust
● HR./talent analytics
○ ATS redesign + Feature enhancements
○ jobs.netflix.com and ATS metrics
● Adtech infrastructure
○ potential ad server switch
■ Mediamind → DFA
○ mobile + video rtb
○ Adtech/Marketing “ops” support
■ marketing dashboard + analytics
How Do We Get There From Here?
● Loosely coupled, highly aligned goal/project tracking
● engaging in direct + candid communication and feedback
● focusing on successful outcomes
○ stepping back from the “how” and focusing on the “what”
● challenging the status quo
○ Moonshot Thinking
■ 10x, not 10%
○ ask “What if?” and “Why Not?”
Questions and Feedback