Neighbourhood Services

Localised Working East Gosforth

Ward sub-committee9Th. May 2005

Localised working - objectives

• Responding quickly and effectively to resident priorities

• Based on local priorities• Looking for solutions• Working in partnership• Involvement of residents

Localised working – what it means

• Responding to priorities in a ward• Ward-based, responsive staff in

each ward• Empowering staff to do what is

needed not just what is scheduled• One, named manager as an entry

point to Neighbourhood Services

Ward based, responsive services

• Full time Neighbourhood Response Manager – manage Neighbourhood Response Team + main point of contact for other Neighbourhood Services operations

• Neighbourhood Response Team - to respond to neighbourhood priorities

• Ward co-ordinator responsible for ward committees, community engagement & wider partnership co-ordination

Neighbourhood Response Team

NRM, Dave Roberts Rapid Response, Bryan Bennett John Ilderton, Ben Slater Street Cleaning, Tony Stewart Harry Sellars Grounds Maintenance, M Warrington

NS ward delivery plan

• Ward profile & essential information• Delivery data

• ward appraisal • local service agreements• Performance information

• Ward priorities & investment

Ward priority plan

Short Term, General Maintainance of Quarry park Medium Term, Road resurfacing Dene Terrace Long Term, Salters Bridge

Outcomes

• Cleaner, greener & safer neighbourhoods

• Council services embedded in local community

• Performance management to support delivery & engagement

• More job satisfaction for staff