Key Bene�ts• Signi�cantly reduced inbound call volume through

increased self-service resolution

• Far lower interaction abandonment as customers are guided through the process

• Easy transfer to a call center agent at any time

• More e�cient call routing with smart routing technology

• Shorter Average Handle Times as customer’s path is visible to the agent

• Powerful analytics for continuous interaction improvement

• Increased customer satisfaction and operational costs reduction

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Jacada Visual IVR+ enables organizations to transform their existing IVR into a fully-functional Visual IVR experience.

Customers can simply touch or click their way through a Visual IVR system, using their mobile phone or Website.

The graphical interface enables customers to avoid listening to and remembering long menu trees, resulting in a more engaging customer experience than traditional voice prompt IVR systems.

Visual IVR+

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