Post on 14-Jul-2020
MSOM (Manufacturing and
Service Operations
Management) Conference
SINGAPORE
JUNE 30 – JULY 2, 2019
Marina Bay Sands
Convention Centre
MSOM CONFERENCE PROGRAM
07:30 – 15:00 RegistrationMarina Bay Sands Convention Centre,
Level 4
08:30 – 10:00 Session E and Practice Competition 1 Melati Junior, Orchid Junior, Orchid
10:00 – 10:15 Coffee Break Orchid Junior Ballroom Bayview Foyer
10:15 – 11:15 Welcome and Plenary Speech Orchid Main Ballroom
11:30 – 13:00 Session F and Practice Competition 2 Melati Junior, Orchid Junior, Orchid
12:30 – 14:00 Buffet Lunch Melati Main Ballroom
14:00 – 15:30 Session G Melati Junior, Orchid Junior, Orchid
15:30 – 16:00 Coffee Break and Poster Session 1Orchid Junior Ballroom Bayview Foyer,
Melati Main Ballroom
16:00 – 17:30 Session H Melati Junior, Orchid Junior, Orchid
18:00 – 19:30 MSOM Business Meeting†‡ Flower Field Hall at Gardens By The Bay
19:30 – 23:00 Gala Dinner†‡ Flower Field Hall at Gardens By The Bay
Schedule
Monday July 1st, 2019
Tuesday July 2nd, 2019
08:00 – 12:00 RegistrationMarina Bay Sands Convention Centre,
Level 4
08:30 – 10:00 Session I Melati Junior, Orchid Junior, Orchid
10:00 – 10:30 Coffee Break Orchid Junior Ballroom Bayview Foyer
10:30 – 12:00 Session J Melati Junior, Orchid Junior, Orchid
12:00 – 14:00 Buffet Lunch Melati Main Ballroom
14:00 – 15:30 Session K Melati Junior, Orchid Junior, Orchid
15:30 – 16:00 Coffee Break and Poster Session 2Orchid Junior Ballroom Bayview Foyer,
Melati Main Ballroom
16:00 – 17:30 Session L Melati Junior, Orchid Junior, Orchid
† There will be a free shuttle service (4:30 - 7:30pm, every 10-15 minutes) between the Convention
Centre and the Flower Field Hall.
‡ Please bring along both your conference lanyard and flower dome wrist tag to the Gardens By The
Bay to access the flower dome. Note that participants without either will be denied entry.
Data Analytics in Logistics & Supply Chain Management
SESSION E01 Predicting with Proxies: Transfer Learning in High Dimension
Orchid Ballroom 4302 Hamsa Bastani
Interpretable Optimal Stopping
Session chair: Florin Ciocan, Velibor Misic
Heletje van Staden Data-driven optimal policies for opportunistic maintenance of partially observable systems
Managing public-private partnerships for the development of drugs for neglected diseases Heletje van Staden, Nishant Mishra, Lisa Maillart
Logistics & Supply Chain Management
SESSION E02 Projected Inventory Level Policies for Lost Sales Inventory Systems
Orchid Ballroom 4303 Willem van Jaarsveld, Joachim Arts
The supermodularity in two-stage distributionally robust optimization
Session chair: Daniel Zhuoyu Long, Jin Qi, Aiqi Zhang
Louis Chen Distributionally Robust Optimal Omnichannel Stocking Decisions in Quick Fulfillment Systems
Louis Chen, Hanzhang Qin, David Simchi-Levi, Huan Xu, Zirun Zhang
Healthcare Operations Management
SESSION E03 A Clustered Overflow Configuration of Inpatient Beds in Hospitals
Orchid Junior Ballroom 4212 Navid Izady, Israa Mohamed
Spillover Effect of Finnish Elderly Care Act
Session chair: Halminen Olli, Linna Miika, Keppo Jussi
Gonzalo Romero Cherry-picking and its Negative Effect on System Service Level Evidence from a Radiology Workflow Platform
Timothy Chan, Saman Lagzi, Gonzalo Romero
Revenue Management & Market Analytics
SESSION E04 Adaptive Sequential Experiments with Unknown Information Flows
Orchid Junior Ballroom 4312 Yonatan Gur, Ahmadreza Momeni
Multinomial Logit Contextual Bandits
Session chair: Min-hwan Oh, Garud Iyengar
Sun Zeyu Assortment Problems with Static Substitution Under MDM
Sun Zeyu, Selin Damla Ahipasaoglu, Bikramjit Das
Service Operations
SESSION E05 Co-opetition in Service Clusters with Waiting-Area Entertainment
Orchid Ballroom 4201 Xuchuan Yuan, Tinglong Dai, Lucy Gongtao Chen, Srinagesh Gavirneni
Optimal Service System Design with Flexible Servers and Priority Customers
Session chair: David Chen, Ruoran Chen, Rowan Wang, Xuan Wang
Andre Calmon Operations Management Challenges in a “Cloud Factory”: Distributed Manufacturing of Handmade Goods in Kenya
Victor Araman, Andre Calmon, Anton Ovchinnikov
Service Operations
SESSION E06 On-demand Service Pooling with Collective Dynamic Pricing
Orchid Ballroom 4202 Mustafa Dogan, Alexandre Jacquillat
Which Customers are more Valuable in Dynamic Pricing Situations?
Session chair: Anton Ovchinnikov, Jue Wang
Sarkar Koushiki Pricing and Prioritizing Differentiated Services when Customers Learn Socially
Sarkar Koushiki, Allon Gad, Bassamboo Achal
Smart City Operations
SESSION E07 Milestone-based Supply Chain Finance: The Value of Information
Orchid Ballroom 4301 Hau L. Lee, Christopher S. Tang, S. Alex Yang, Yuxuan Zhang
Returns, Rebates and Restocking Fee
Session chair: Rachel Chen
Shih-Fen Cheng Tragedy of the Ride-Hailing
Shih-Fen Cheng, Ming Hu, Jussi Keppo
MSOM CONFERENCE Day 1 | SESSIONS E – July 1st, 8:30 AM - 10:00 AM
Sustainable & Socially Responsible Operations
SESSION E08 Relative Performance Transparency: Effects on Sustainable Choices
Orchid Ballroom 4203 Ryan W. Buell, Shwetha Mariadassou, Yanchong Zheng
On the Effectiveness of Command-and-Control Policies in Reducing Emissions in Liner Shipping
Session chair: Afshin Mansouri, Ozlem Ergun
Xiaomeng Guo Effect of Consumer Awareness on Corporate Social Responsibility Under Asymmetric Information
Xiaomeng Guo, Guang Xiao, Fuqiang Zhang
Behavioral Operations Management
SESSION E09 Making the Wait Worthwhile: Experiments on the Effect of Queueing on Consumption
Orchid Junior Ballroom 4211 Sezer Ulku
Do Performance Nudges Work A Field Experiment in India
Session chair: Vivek Choudhary, Masha Shunko, Serguei Netessine
Ruiting Zuo Why are Minimum Order Quantity Contracts Popular in Practice? A behavioral investigation
Özge Tüncel, Niyazi Taneri, Sameer Hasija
Dynamic Contracting in Worker-Manager-Owner Relationship
Jussi keppo, Nizar Touzi, Ruiting Zuo
Finance Operations Interface
SESSION E10 Sharing-Value-at-Risk-under-Ambiguous-Distribution
Melati Junior Ballroon 4011 Zhi Chen, Weijun Xie
Blockchain-Driven Deep-Tier Supply Chain Finance
Lingxiu Dong, Yunzhe Qiu, Fasheng Xu
Manufacturer-Orchestrated Financing under Bank Capital Regulation
Session chair: Yuxuan Zhang, Simin Huang, S. Alex Yang
Gerry Tsoukalas Blockchain and the Value of Operational Transparency for Supply Chain Finance
Jiri Chod, Nikos Trichakis, Gerry Tsoukalas, Henry Aspegren, Mark Weber
Sharing Economy
SESSION E11 Revenue Sharing and Subscription Platforms for Digital Content Distribution
Melati Junior Ballroon 4111 Zhenhuan Lei, Robert Swinney
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems
Session chair: Guiyun Feng
Hanwei Li Estimating and Optimizing the Impact of Photo Assortment in Sharing Economy
Hanwei Li, David Simchi-Levi, Michelle X. Wu, Weiming Zhu
Practice Competition 1
SESSION E12 Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning
Orchid Junior Ballroom 4311 Yael Grushka-Cockayne, Xiaojia Guo and Bert De Reyck
Detecting Customer Trends for Optimal Promotion Targeting
Georgia Perakis, Lennart Baardman, Setareh Borjian- Boroujeni, Tamar Cohen-Hillel, Kiran Panchamgam
Disclosing Product Availability in Online Retail
Ruomeng Cui, Laura Wagner and Eduard Calvo
Logistics & Supply Chain Management
SESSION F01 Blockchain Adoption for Traceability in Food Supply Chain Networks
Orchid Ballroom 4302 Lingxiu Dong, Puping Jiang, Fasheng Xu
Impacts of Supplier Enforced Cross-licensing in a Supply Chain
Session chair: Jingqi Wang, Tingliang Huang
Enver Yücesan Accurate Response in Agricultural Supply Chains
Prithveesha G. Bhashkara, Çerağ Pinçe, Enver Yücesan
Logistics & Supply Chain Management
SESSION F02 FulFillment by Platform and Upstream Market Power
Orchid Ballroom 4303 Amandeep Singh, Jiding Zhang, Chen Jin, Senthil Veeraraghavan
Drug shortages and paths to capacity creation
Session chair: H. Sebastian Heese, Eda Kemahlioglu-Ziya
Yimin Yu Managing Multi-Echelon Supply Chains with Guaranteed Service and Expediting
Xiaobei Shen; Yimin Yu;Jing-Sheng Song
Healthcare Operations Management
SESSION F03 An Operational Framework for the Adoption and Integration of New Diagnostic Tests into Emergency Department Workflow
Orchid Junior Ballroom 4212 Jonathan Helm, Pengyi Shi, Seb Heese, Alice Mitchell
Low-Acuity Patients Delay High-Acuity Patients in an Emergency Department
Session chair: Danqi Luo, Sara Kwasnick, Mohsen Bayati, Erica Plambeck
Shuai Hao Routing Under Congestion: An Empirical Study of Triage Drift in Emergency Departments
Shuai Hao, Yuqian Xu, Zhankun Sun
Revenue Management & Market Analytics
SESSION F04 Overbooking with Endogenous Demand
Orchid Junior Ballroom 4312 Jingxing (Rowena) Gan, Noah Gans, Gerry Tsoukalas
Personalized Dynamic Pricing with Machine Learning
Session chair: Gah-Yi Ban, N. Bora Keskin
Wenjia B Optimal Sales Policies for a Virtual Assistant
Wenjia Ba, Haim Mendelson, Mingxi Zhu
Service Operations
SESSION F05 On the Benefit of Privatization in a Mixed Duopoly Service System
Orchid Ballroom 4201 Wenhui Zhou, Weixiang Huang, Pengfei Guo, Vernon Hsu
Sizing flexible resources in large-scale service systems
Session chair: Jinsheng Chen, Jing Dong
Zhankun Sun When to Triage in Service Systems with Hidden Customer Class Identities?
Zhankun Sun, Nilay Argon, Serhan Ziya
Service Operations
SESSION F06 A Pricing Framework For The Mobility Marketplace
Orchid Ballroom 4202 Siddhartha Banerjee, Ragavendran Gopalakrishnan, Chamsi Hssaine, Samitha Samaranayake
Signaling Quality with Return Insurance: Theory and Empirical Evidence
Session chair: Chong Zhang, Man Yu, Jian Chen
Xiaoshan Peng Managing Time-varying Arrivals in Service Systems: A Dual Approach
Xiaoshan Peng
Smart City Operations
SESSION F07 Digital Twin for Next Generation Warehouse
Orchid Ballroom 4301 Loo Hay Lee, Ek Peng Chew, Yuan Wang
Slugging: Casual Carpooling for Urban Transit
Session chair: Shiliang Cui, Kaili Li, Luyi Yang, Jinting Wang
Sam Kirshner Intelligent Transportation of Hazardous Materials
Sam Kirshner, Yenni Tim, Shan-Ling Pan, Jingyuan Wang, Junjie Wu
MSOM CONFERENCE Day 1 | SESSIONS F – July 1st, 11:30 AM - 13:00 PM
Sustainable & Socially Responsible Operations
SESSION F08 Network Structures and Sustainability of Joint Liability Contracts: Authoritarian vs Egalitarian Networks
Orchid Ballroom 4203 Bahar Rezaei
Where Should I Sell? Optimal Market Selection for Farmers in an Agricultural Network
Session chair: Retsef Levi, Somya Singhvi, Yanchong (Karen) Zheng
Metin Cakanyildirim Harvesters Induce Higher Prices that Induce More Harvesters
Fariba Farajbakhsh, Metin Cakanyildirim
Behavioral Operations Management
SESSION F09 Does Feedback Make You Try Less Hard? A Study of Automotive Telematics
Orchid Junior Ballroom 4211 Vivek Choudhary, Masha Shunko, Serguei Netessine
How Computers Induce Truthful Forecast Sharing
Session chair: Michael Becker-Peth, Josef Packowski, Niels Winkler, Philipp Scheufens
Ramesh Roshan Das Guru What Makes Product Defects Toxic? The Role of Attributions and Severity Perceptions.
Ramesh Roshan Das Guru, Marcel Paulssen
Finance Operations Interface
SESSION F10 Supply Chains Involving a Mean-Variance-Skewness-Kurtosis Newsvendor: Analysis and Coordination
Melati Junior Ballroon 4011 Juzhi Zhang; Suresh P. Sethi; Tsan-Ming Choi; T.C.E. Cheng
Do Suppliers Benefit from Selling to High Inventory Turnover Retailers?
Session chair: Cheuk Kwong Fok, Jeong Bon Kim, Liming Liu, Junbo Wang
Javad Nasiry Investment Valuations and Falling Cost of Information
Jussi Keppo, Tan Hong Ming
Inventory management under financial constraints: The effect of the 2008 financial crisis
Javad Nasiry, Fatemeh Kazempourlong, Razieh Zahedi
Sharing Economy
SESSION F11 Are Contests Effective for Online Labor Markets?
Melati Junior Ballroon 4111 Jason Chan, Jiahui Mo, Nila Zhang
Ride-hailing Platforms: Competition and Autonomous Vehicles
Session chair: Auyon Siddiq, Terry Taylor
Satyanath Bhat Double Dipping of Two-Sided Platform Economy
Satyanath Bhat, Jussi Keppo, Chung Piaw Teo
Practice Competition 2
SESSION F12 Data-Driven Optimization for Commodity Procurement under Price Uncertainty
Orchid Junior Ballroom 4311 Christian Mandl, Stefan Minner
Pricing for heterogeneous products: analytics for ticket reselling
Georgia Perakis, Michael Alley, Max Biggs, Rim Harris, Charles Herrmann, Michael Li
Understanding the Value of Fulfilment Flexibility in an Online Retailing Environment
Yehua Wei, Levi DeValve, Di Wu and Rong Yuan
Logistics & Supply Chain Management
SESSION G01 To Brush or Not to Brush: Product Rankings, Customer Search, and Fake Orders
Orchid Ballroom 4302 Chen Jin, Luyi Yang, Kartik Hosanagar
The Commitment Conundrum of Inventory Sharing
Session chair: Shan Li, Kay-Yut Chen
Can Zhang Perishable inventory sharing in a two-location system
Can Zhang, Turgay Ayer, Chelsea C. White
Logistics & Supply Chain Management
SESSION G02 To Bribe or not to Bribe in a Procurement Auction under Disparate Corruption Pressure
Orchid Ballroom 4303 Xiaoshuai Fan, Ying-ju Chen, Christopher S. Tang
Collaborating Online and Brick & Mortar Retailers: Returns and Induced Store Traffic Implications
Session chair: Tolga Aydinliyim, Maryam Mahdikhani, Monire Jalili
Omar El Housni On the Power of Affine Policies for Capacity Planning under Demand Uncertainty
Omar El Housni, Vineet Goyal
Healthcare Operations Management
SESSION G03 Optimal Stopping for Medical Treatment with Forecast Information
Orchid Junior Ballroom 4212 Guang Cheng, Jingui Xie, Zhichao Zheng
On Optimizing Bolus Insulin Shots for Type 1 Diabetic Patients
Session chair: Sharon Huang, Assaf Zeevi
Yue Hu Optimal Scheduling of Proactive Care with Patient Deterioration
Yue Hu, Carri Chan, Jing Dong
Revenue Management & Market Analytics
SESSION G04 A new approach to high-dimensional online decision-making
Orchid Junior Ballroom 4312 Yilun Chen, David Goldberg
Observed Choices and Unobserved Talents in Online Labor Markets
Session chair: Elena Belavina, Karan Girotra, Ken Moon, Jiding Zhang
Yang Li Service under Technology: Operational Challenges and Remedies of Omni-Channel Systems
Opher Baron, Xiaole Chen, Yang Li
Service Operations
SESSION G05 Planning-as-a-Service in Supply Chains
Orchid Ballroom 4201 Bo Li, Antonio Arreola-Risa
Exploiting Hidden Convexity for Optimal Flow Control in Queueing Networks
Session chair: Chaithanya BANDI, Gar Goei LOKE
Gar Goei LOKE Near Optimal Control of Ride-Hailing Platforms via Mirror Backpressure
Pengyu Qian, Yash Kanoria
Service Operations
SESSION G06 A Model of Queue-Scalping
Orchid Ballroom 4202 Luyi Yang, Shiliang Cui
The Power of Two in Queue Scheduling
Session chair: Yan Chen, Jing Dong
Nick Arnosti k-Ticket Lotteries: Insights from Alaska
Nick Arnosti, Tim Randolph
Smart City Operations
SESSION G07 Peer-to-Peer Crowdshipping as an Omnichannel Retail Strategy
Orchid Ballroom 4301 Ho-Yin Mak
A Smart Solution to Rush Hour Traffic Congestion: Effects Dockless Bike-Sharing Entry on Ride-Sharing
Session chair: Juan Qin, Stephanie Lee, Yong Tan
Chung Piaw Teo Locker Alliance: A Solution to the Last Mile problem in Singapore
Chung Piaw Teo
MSOM CONFERENCE Day 1 | SESSIONS G – July 1st, 2:00 PM - 3:30 PM
Sustainable & Socially Responsible Operations
SESSION G08 Does blockchain facilitate responsible sourcing: Case of supply chain of diamonds?
Orchid Ballroom 4203 Dmitrii Sumkin, Sameer Hasija, Serguei Netessine
Social Responsibility Auditing in Supply Chain Networks
Session chair: Han Zhang, Goker Aydin, Rodney P. Parker
Mahsa Boroushaki How are firms adopting and implementing environmental sustainability practices in their supply chains?
Mahsa Boroushaki, Tava Olsen
Behavioral Operations Management
SESSION G09 Consumer Trust in Social Responsibility Disclosure: The Role of Supply Chain Visibility
Orchid Junior Ballroom 4211 Tim Kraft, Leon Valdes, Yanchong Zheng
Voluntary Disclosure and Endogenous Matching in Supply Chains: Theory and Experiments
Session chair: Andrew Davis, Kyle Hyndman
Cuihong Li A Study of Operational Transparency with Reputation Effect
Ryan Buell, Laurens Debo, Cuihong Li
Finance Operations Interface
SESSION G10 Structured Data-Driven Operating Policies for Commodity Storage
Melati Junior Ballroon 4011 Christian Mandl, Selvaprabu Nadarajah, Stefan Minner, Srinagesh Gavirneni
Platform Tokenomics: Can Blockchain Alleviate Moral Hazard in Two-sided Marketplaces?
Session chair: Jiri Chod, Nikolaos Trichakis, S. Alex Yang
Youngsoo Kim Operational Risk Management: Optimal Inspection Policy
Youngsoo Kim, Yuqian Xu
Sharing Economy
SESSION G11 User Privacy in Platforms
Melati Junior Ballroon 4111 Itay P. Fainmesser, Andrea Galeotti, Ruslan Momot
Mergers between on-demand service platforms: The impact on consumer surplus and labor welfare
Session chair: Xiaogang Lin, Tao Lu, Xin Wang
Swaminathan Rammohan Alternative Pricing Mechanism for Online Aggregator Taxi Services
Swaminathan Rammohan, Rahul R Marathe, Nandan Sudarsanam
Smart City Operations
SESSION G12 Market Segmentation with Private Information: When Firms Compete for Fairness-Sensitive Customers
Orchid Junior Ballroom 4311 Runyu Tang, Yiwei Li, Buqu Gao
Cost-Effectiveness of Predictive Policing Under Repeat Crime Victimization
Session chair: Patrick Zöchbauer, Stefan Feuerriegel
Tobias Brandt Aligning Prediction and Decision Quality in Smart City Operations - Insights from Predictive Policing
Oliver Dlugosch, Tobias Brandt, Maytal Saar-Tsechansky, Dirk Neumann
Finance Operations Interface
SESSION H01 Cost auditing in profit sharing contracts
Orchid Ballroom 4302 Wanshan Zhu, Xiaomin Du, Zhengping Wu
The Effect of Multi-Channel and Omni-Channel Retailing on Physical Stores
Session chair: Fei Gao, Shiliang Cui, Vishal Agrawal
Xin FANG Product Description and Consumer Reviews in Omni-channel Retailing
Qiyuan DENG, Xin FANG, Yun Fong LIM
Logistics & Supply Chain Management
SESSION H02 Optimal Policies and Heuristics To Match Supply With Demand For Online Retailing
Orchid Ballroom 4303 Yun Fong LIM, Fang LIU
Strategic Stockpiling in the Presence of Waste Cost
Session chair: Nicole Perez Becker, Benny Mantin
Long He Product Sourcing and Distribution Strategies under Supply Disruption and Recall Risks
Long He, Ying Rong, and Zuo-Jun Max Shen
Healthcare Operations Management
SESSION H03 Blood Inventory Management with Stochastic Supply and Demand
Orchid Junior Ballroom 4212 Juan Senga, Geoffrey Chua
Design of Incentive Programs for Optimal Medication Adherence
Session chair: Sze-chuan Suen, Diana M. Negoescu, Joel Goh
Nadia Lahrichi An integrated learning and optimization approach to reduce cancellations in the opertaing room
Arnaud Augustin, Philippe Jouvet, Nadia Lahrichi, Andrea Lodi, Louis-Martin Rousseau
Revenue Management & Market Analytics
SESSION H04 Thompson Sampling for Online Personalized Assortment Optimization Problems with Multinomial Logit Choice Models
Orchid Junior Ballroom 4312 Wang Chi Cheung, David Simchi-Levi
The Generalized Stochastic Preference Choice Model
Session chair: Gerardo Berbeglia
Zhenyu Hu Are Markets with Loss-Averse Consumers more Sensitive to Losses
Zhenyu Hu, Javad Nasiry
Service Operations
SESSION H05 Sharing of Durable Goods: Business Models for Original Equipment Manufacturers
Orchid Ballroom 4201 Philippe Blaettchen, Sameer Hasija, Niyazi Taneri
Pricing Strategy and Collusion in a Market with Delay Sensitivity
Session chair: Noam Shamir
Anant Balakrishnan Delivery Pricing Strategies in Retail Competition
Anant Balakrishnan, Chinmoy Mohapatra, Shankar Sundaresan
Service Operations
SESSION H06 Optimal Contact Center Staffing and Scheduling with Machine Learning
Orchid Ballroom 4202 Siqiao Li, Qingchen Wang, Ger Koole
Operational Perils and Benefits of Free Trials in Large Scale Service Systems
Session chair: Yasar Levent Kocaga, Chihoon Lee
Chaithanya Bandi Design and Control of Service Systems for Stability
Chaithanya Bandi
Smart City Operations
SESSION H07 PEER-TO-PEER PLATFORM BUSINESS MODELS: LITERATURE REVIEW, INTEGRATION AND RESEARCH DIRECTIONS
Orchid Ballroom 4301 Jochen Wirtz, Stephanie Liu, Helen Chun, Kevin Kam Fung So, Makarand Mody
Sharing the Last Mile: Business Models and Coordination Mechanisms for Flexible and Green Last Mile Deliveries
Session chair: Pirmin Fontaine, Stefan Minner, Maximilian Schiffer
S. Viswanathan Encouraging People to Drive Less: Experimental Evidence Based on Varying Fixed Costs and Variable Costs
Yan Wang, Krishna Savani, S. Viswanathan
MSOM CONFERENCE Day 1 | SESSIONS H – July 1st, 4:00 PM - 5:30 PM
Smart City Operations
SESSION H08 Renewable Energy Producers in Future Smart Grids
Orchid Ballroom 4203 Yashar Ghiassi-Farrokhfal, Rodrigo Belo, Mohammad-Reza Hesamzadeh
Meeting Corporate Renewable Power Targets
Session chair: Danial Mohseni Taheri, Selvaprabu Nadarajah, Alessio Trivella
Amrita Kundu After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda
Amrita Kundu, Kamalini Ramdas
Behavioral Operations Management
SESSION H09 A Behavioral Analysis on the Use of an Intermediary in Manufacturing Outsourcing
Orchid Junior Ballroom 4211 Qiong Chen, Aleda Roth, Gulru Ozkan-Seely, Fred Switzer
Misconducts in Organizations
Session chair: Jussi Keppo, Minglong Zhou, Esa Jokivuolle
Wedad Elmaghraby Ordering decisions in the presence of retail promotions
H. Niles Perera, Behnam Fahimnia, Mohsen Reisi, Elliot Bendoly
Using the Structure of Cash Flows to Decrease Ambiguity Aversion and Increase Retailer New Product Preferences
Anna Devlin, Wedad Elmaghraby, Rebecca Hamilton
Finance Operations Interface
SESSION H10 Optimal Financial Hedging of Exchange Rates Under Operational Flexibility: A Polymatroid Theory Approach
Melati Junior Ballroon 4011 Sameer Hasija, Harry Groenevelt
Strategic Information Revelation under Financial Constraint and Market Competition
Session chair: Xinyi Zhao, Guoming Lai, Wenqiang Xiao
Ruijie Zhang How should a SME manage its inventory and financing strategy?
Ruijie Zhang, Zhenzhen Yan, Yuanguang Zhong
Sharing Economy
SESSION H11 Quality Signaling through Crowdfunding Pricing
Melati Junior Ballroon 4111 Ehsan Bolandifar, Zhong Chen, Panos Kouvelis, Weihua Zhou
Surge Pricing and Two-Sided Temporal Responses in Ride-Hailing
Session chair: Bin Hu, Ming Hu, Han Zhu
Ashish Kabra On Increasing the Buyer-Seller Matching Rate in Highly Heterogeneous Marketplaces
Ashish Kabra, Qingchen Wang
Smart City Operations
SESSION H12 A Novel Metapopulation Network Approach for Epidemic Control and Prevention
Orchid Junior Ballroom 4311 Jason Nguyen, Yenni Tim, Shan Pan, Jingyuan Wang, Junjie Wu
Robust Queueing Inference Engine
Session chair: Chaithanya Bandi, Alexej Proskynitopoulos
Owen Q. Wu Charging Electric Vehicles under Heterogeneous Customer Preferences
Owen Q. Wu, Safak Yucel, Yangfang (Helen) Zhou
Logistics & Supply Chain Management
SESSION I01 Inventory Allocation with Demand Learning for Seasonal Goods
Orchid Ballroom 4302 Mila Nambiar, David Simchi-Levi, He Wang
Managing Delivery Slots in E-Commerce Delivery Through Incentives
Session chair: Albert Vinsensius, Yuan Wang, Ek Peng Chew, Loo Hay Lee
Peng WANG Optimal Service Level in Capacitated Facility Location Problem
Yunhui Lin, Yuan Wang, Loo Hay Lee, Ek Peng Chew
Managing Flexible Workers on Discrete Stations with Stochastic Work Times: Learning is not always good
Yun Fong LIM, Peng WANG
Logistics & Supply Chain Management
SESSION I02 Evaluation of a standing order policy with emergency shipments from a supplier's perspective
Orchid Ballroom 4303 Christina Imdahl, William Schmidt, Kai Hoberg
Estimating Demand in the Absence of Sales and Inventory Information in Unorganized Retail Sector
Session chair: Sarang Deo, Sripad Devalkar, Aditya Jain, Naireet Ghosh
Alexandros Pasparakis Collaborative order picking with pick-support AGVs
Alexandros Pasparakis, Jelle de Vries, René de Koster
Healthcare Operations Management
SESSION I03 Improving Patient Flow in Emergency Departments via Hospital Bed Requests at Triage
Orchid Junior Ballroom 4212 Wanyi Chen, Nilay Tanik Argon, Tommy Bohrmann, Benjamin Linthicum, Kenny Lopiano, Abhi Mehrotra, Debbie Travers, Serhan Ziya
Non-Urgent Visits at Emergency Departments: Patients' Choice and Hospital Interventions
Session chair: Shrutivandana Sharma, Ying Xu, Manu Kumar Gupta, Ravi Kumar, Costas Courcoubetis
Opher Baron Priority, Capacity Rationing, and Ambulance Diversion in Emergency Departments
Jianfu Wang, Opher Baron, Tianshu Lu
Revenue Management & Market Analytics
SESSION I04 Recommender Systems on Platforms
Orchid Junior Ballroom 4312 Xuan Wang, Dennis Zhang, Renyu Zhang
Optimal Pricing with Provider-Client Relationship Building: Theoretical Results and Practical Implications
Session chair: Xiangyu Zhang, Aly Megahed, Peter Frazier
Hayri Alper Arslan Football Ticket Pricing for Multiple Sales Channels with Heterogeneous Customers
Ovunc Yilmaz, Hayri Alper Arslan, Ruxian Wang, Rob Easley
Service Operations
SESSION I05 On designing a socially-optimal expedited service when customers have heterogeneous usage rates
Orchid Ballroom 4201 Ricky Roet-Green, Aditya Shetty
Robust Vehicle Allocation with Uncertain Covariates
Session chair: Zhaowei Hao, Long He, Zhenyu Hu, Jun Jiang
Tamara Bigler A binary linear programming model for assigning customers to direct marketing activities of a telecommunications provider
Tamara Bigler, Philipp Baumann
Service Operations
SESSION I06 Detecting Customer Trends for Optimal Promotion Targeting
Orchid Ballroom 4202 Lennart Baardman, Setareh Borjian Boroujeni, Tamar Cohen-Hillel, Kiran Panchamgam, Georgia Perakis
The Impact of the Gig-Economy on Financial Hardship among Low Income Families
Session chair: Kaitlin M. Daniels, Michal Grinstein-Weiss
Melvin Drent Expediting in Two-Echelon Spare Parts Inventory Systems
Melvin Drent, Joachim Arts
MSOM CONFERENCE Day 2 | SESSIONS I – July 2nd, 8:30 AM-10:00 AM
Smart City Operations
SESSION I07 The Value of “Being Fast”: Evidence from an On-Demand Meal Delivery Platform
Orchid Ballroom 4301 Christopher S. Tang, Liu Ming, Ying Rong, Huan Zheng, Wenzheng Mao
Urban Consolidation Center or Peer-to-Peer Platform? The Solution to Urban Last-Mile Delivery
Session chair: Qiyuan DENG, Xin FANG, Yun Fong LIM
Ayman Abdelwahed Enabling Sustainable Public Transport Operations in Smart Cities
Ayman Abdelwahed, Pieter L van den Berg, Tobias Brandt, Wolfgang Ketter
Sustainable & Socially Responsible Operations
SESSION I08 Commercial Used Apparel Collection Operations
Orchid Ballroom 4203 Ya-Jun Cai, Tsan-Ming Choi, Ting Zhang
Integrated Optimization of Fertilizer Application, Cultivation and Harvesting
Session chair: Lusheng Shao, Helen Yangfang Zhou, Onur Boyabatli
Duo Shi Food Safety Audits in the Developing Economies: Centralization vs. Decentralization
Lingxiu Dong, Iva Rashkova, Duo Shi
Behavioral Operations Management
SESSION I09 Monitoring or Disclosure? The Role of Observability in Collaborative Projects
Orchid Ballroom 4304 Ruth Beer, Anyan Qi
Learning Manipulation: Belief Distortion through Dissemination
Session chair: Jussi Keppo, Michael Kim, Xinyuan Zhang
Wenxin Xu Multi-channel Retailing with Fairness Concern
Wenxin Xu, Xiaomeng Guo, Guang Xiao
Finance Operations Interface
SESSION I10 Predicting the Release Price of Fine Wines
Melati Junior Ballroon 4011 Mert Hakan Hekimoğlu, Burak Kazaz
The Financing Role of Inventory: Evidence from China's Metal Industries
Session chair: Vernon Hsu, Jing Wu
Fikri Karaesmen Value of Reverse Factoring in Multi-stage Supply Chains
Fehmi Tanrisever, Hande Cetinay, Matthew Reindorp, Jan C. Fransoo
Risk Management by Financial Hedging in Inventory Systems with Stochastic Price Processes
Caner Canyakmaz, Fikri Karaesmen, Suleyman Ozekici
Sharing Economy
SESSION I11 Profit or Market Thickness? Order Allocation Mechanisms with a Hybrid Workforce
Melati Junior Ballroon 4111 Eryn Juan He, Joel Goh
The Impact of Trade Credit Provision on Inventory: Evidence from French Retailers
Session chair: Christopher J Chen, Nitish Jain, S. Alex Yang
Mingliu Chen Matching Supply and Demand with Spatial Preferences
Mingliu Chen, Peng Sun, Zhixi Wan
Service Operations
SESSION I12 Policies for call-center-based scheduling of sales visits
Orchid Ballroom 4204 Yanlu Zhao, Felix Papier
Drivers, Riders and Service Providers- The Impact of the Sharing Economy on Mobility
Session chair: Saif Benjaafar, Harald Bernhard, Costas Courcoubetis
Antonio Castellanos Silent Abandonment: Operational Impact and Patience Estimation
Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg.
Healthcare Operations Management
SESSION I13 Appointment Scheduling for the Mohs Micrographic Surgery
Orchid Junior Ballroom 4211 Haolin Feng, Michelle McGaha Alvarado, Mark Lawley, Sailesh Konda
On Scheduling Appointments in Tandem Service Systems
Session chair: Nan Liu, Guohua Wan, Shan Wang
Lauren Xiaoyuan Lu Does Ownership Conversion from Nonprofit to For-Profit Benefit the Public? Evidence from U.S. Nursing Homes
Lauren Xiaoyuan Lu, Susan Feng Lu
Humanitarian Operations Management
SESSION I14 Post-Disaster Humanitarian Logistics Planning: A Time-to-Survive Framework
Orchid Junior Ballroom 4311 Yini Gao, Guodong Lyu
A Centralized Allocation Mechanism for Public Housing
Session chair: Weihua Zhang, Yichuan Ding, Daniel Granot
Mahyar Eftekhar What Drives Humanitarian Organizations’ Donation Income: An Empirical Investigation
Iman Parsa, Mahyar Eftekhar, Charles J. Corbett
Logistics & Supply Chain Management
SESSION I15 Operations Strategy Tool for Practice: Assessing the Cost-Efficiency Leverage of Additive Manufacturing in the Spare Parts Supply Chain
Orchid Ballroom 4305 Johannes Jakob Heinen, Kai Hoberg
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain
Session chair: Andre P. Calmon, Stephen C. Graves, Stef Lemmens
Vishwakant Malladi A New Perspective on Supplier Risk Mitigation Strategies
Vishwakant Malladi, Diwakar Gupta, Kumar Muthuraman
Empirical Operations Management
SESSION I16 Empirical Research on Supply Chain Establishment
Orchid Ballroom 4205 Kejia Hu, Yixin (Iris) Wang
Exploring Beyond: The Value of Unlikely Choices in Restaurant Experiences
Session chair: Manuel Sosa, Victor Martínez de Albéniz, Clara Carrera
Zi'ang Wang The Endemic Population-Trust and Supply Chain Networks
Volodymyr Babich, Gilles Hilary, Zi'ang Wang, Jing Wu
Logistics & Supply Chain Management
Session J01 A High-Tech Problem Disguised as a Snowplow Routing Problem
Orchid Ballroom 4302 Candace Arai Yano, Erik Bertelli
Robust Location Problems Under Spatial Uncertainty
Session chair: Khaja Irfan Babu Soudagar Abdul, Long He
Miao Song A Branch-and-Price Algorithm for Facility Location with General Facility Cost Functions
Wenjun Ni, Jia Shu, Miao Song, Dachuan Xu, Kaike Zhang
Logistics & Supply Chain Management
Session J02 Understanding the Value of Large Time Windows in Scheduled Delivery
Orchid Ballroom 4303 Adam N. Elmachtoub, Yeqing Zhou
Integrating Anticipative Replenishment-Allocation with Real-Time Fulfillment for Online Retailing Using Robust Optimization
Session chair: Yun Fong LIM, Song JIU, Marcus ANG
Yuan Wang Towards sharing delivery: Introducing Dynamic Online-to-Offline Orders into Last Mile
Yuan Wang, Loo Hay Lee
Healthcare Operations Management
Session J03 Design of a Real-time Intelligent Healthcare Dispatching System based on the Big Data Predictive Analytics
Orchid Junior Ballroom 4212 Shih-Che Lo
Staff Planning for Hospitals with Cost Estimation and Optimization
Session chair: Sandeep Rath, Kumar Rajaram
Temidayo A. Adepoju Hospital Occupancy Crises: The Impact of Urgent versus Prevention Responses on Length-of-Stay
Temidayo A. Adepoju, Anita L. Tucker, Helen H. Jin, Christopher Manasseh (MD)
Revenue Management & Market Analytics
Session J04 A Data-driven Approach to Pricing with Customer Segmentation
Orchid Junior Ballroom 4312 Agnes Hu, David Simchi-Levi, Zhenzhen Yan
The Rule Design and Pricing of Threshold Bundling for Inter-category Goods
Session chair: Yongwu Zhou, Cuiying Sun,Yuanguang Zhong,Wei Xie, Bin Cao
Chia-Wei Kuo Simultaneous vs. Sequential Bundling Strategies in a Distribution Channel
Chia-Wei Kuo, Qianbo Yin, Kwei-Long Huang, Sean Zhou
Service Operations
Session J05 Inventory Repositioning in On-Demand Product Rental Networks
Orchid Ballroom 4201 Saif Benjafaar, Daniel Jiang, Xiaobo Li, Xiang Li
The Role of Feedback in Dynamic Crowdsourcing Contests: A Structural Empirical Analysis
Session chair: Zhaohui Jiang, Yan Huang, Damian Beil
Xiao Lei A Choice Modeling Framework for Service Time Windows
Adam Elmachtoub, Xiao Lei
Service Operations
Session J06 Pricing and Prioritization in a Duopoly with Self-Selecting, Heterogeneous, Time-Sensitive Customers
Orchid Ballroom 4202 Arvind Sainathan
Bundle Pricing of Congested Services
Session chair: Chenguang (Allen) Wu, Luyi Yang
Xiaoyang Long Modeling Customer Response to Service Quality Variability with Implications for Pricing
Gregory DeCroix, Xiaoyang Long, Jordan Tong
Logistics & Supply Chain Management
Session J07 Picking Multi-item Orders in the Warehouse of a Large Online Retailer: Data, Models and Simulations
Orchid Ballroom 4301 Tolga Cezik, Daniel Chen, Retsef Levi, Georgia Perakis
Online Planning with Forecast
Session chair: Wang Chi Cheung, Guodong Lyu, Chung Piaw Teo, Hai Wang
Felix M. Bergmann Last-Mile Delivery with Time Windows and Uncertainty: Staffing Demands and Service Guarantees
Felix M. Bergmann, Mathias Kraus, Stefan Feuerriegel, Stephan M. Wagner
MSOM CONFERENCE Day 2 | SESSIONS J – July 2nd, 10:30 AM-12:00 PM
Sustainable & Socially Responsible Operations
Session J08 Omnichannel Grocery Retailing: Revenue Sharing and Food Waste
Orchid Ballroom 4203 Jae Hyuck Park, Dan Iancu, Erica Plambeck
Buyer-Supplier Relationships in the Context of Social Responsibility
Session chair: Avijit Raychaudhuri, Fang Liu, S. Viswanathan
Joann de Zegher Incentives to Crowdsource Information in Informal Supply Chains
Joann de Zegher, Irene Lo
Topics Not Covered by Above Tracks
Session J09 Robust Multidimensional Pricing: Separation without Regret
Orchid Ballroom 4304 Cagil Kocyigit, Napat Rujeerapaiboon, Daniel Kuhn
On the heavy-tail behavior of the distributionally robust newsvendor
Session chair: Anulekha Dhara, Bikramjit Das, Karthik Natarajan
Divya Padmanabhan Exploiting Partial Correlations in Distributionally Robust Appointment Scheduling
Divya Padmanabhan, Karthik Natarajan, Karthyek Murthy
Innovation & Entrepreneurship
Session J10 Sourcing Innovation: The Role of Internal Suppliers in Procurement Contests
Melati Junior Ballroon 4011 Zhi Chen, Jurgen Mihm, Jochen Schlapp
Perils of Bargaining Power in R&D Licensing
Session chair: Niyazi Taneri, Arnoud De Meyer
Chen Jin Reward or Upgrade? Optimal Design of Referral Programs
Chenguang (Allen) Wu, Chen Jin
Sharing Economy
Session J11 Designing Rewards-Based Crowdfunding Campaigns for Strategic Contributors
Melati Junior Ballroon 4111 Soudipta Chakraborty, Robert Swinney
Repositioning for Venicle Sharing: a Risk Mitigation Perspective
Session chair: Qinshen Tang, Yu Zhang, Minglong Zhou
Zhe Liu A Tale of Timescales: Surge Pricing and Dynamic Matching for Hotspot Demand Shock in Ride-Hailing Networks
Philipp Afèche, Zhe Liu, Costis Maglaras
Service Operations
Session J12 Size Matters, So Does Duration: The Interplay between Offer Size and Offer Deadline
Orchid Ballroom 4204 Zhenyu Hu, Wenjie Tang
How Observed Queue Length and Service Times Drive Queue Behavior in the Lab
Session chair: Zeynep Aksin, Busra Gencer, Evrim Didem Gunes
Martin Lariviere Priority Queues and Consumer Surplus
Martin Lariviere
Healthcare Operations Management
Session J13 Managing Appointment-based Services with Strategic Walk-in Customers
Orchid Junior Ballroom 4211 Nan Liu, Willem van Jaarsveld, Shan Wang, Guanlian Xiao
Improving MRI Hospital Waiting Times Using Geographical Partial Pooling: An Empirical Analysis of 72 Hospitals in Ontario, Canada
Session chair: Yangzi Jiang, Jan Van Mieghem
Weifen Zhuang A Reservation Policy for Medical Diagnostic Resource Allocation
Weifen Zhuang, David D. Yao, Li Luo
Revenue Management & Market Analytics
Session J14 Shapley Meets Uniform: An Axiomatic Framework for Attribution in Online Advertising
Orchid Junior Ballroom 4311 Raghav Singal, Omar Besbes, Antoine Desir, Vineet Goyal, Garud Iyengar
Online Assortment Optimization with Reusable Resources
Session chair: Xiao-Yue Gong, Vineet Goyal, Garud N. Iyengar, David Simchi-Levi, Rajan Udwani, Shuangyu Wang
Yam Huo Ow Leveraging Information in Online Matching
Chaithanya Bandi, Yam Huo Ow
Logistics & Supply Chain Management
Session J15 Meta Dynamic Pricing: Learning Across Experiments
Orchid Ballroom 4305 Hamsa Bastani, David Simchi-Levi, Ruihao Zhu
Aggregation Bias: An Axiomatic Approach
Session chair: Alper Nakkas, Kay-Yut Chen, Jennifer J. Zhang
Anran Li On Bias in Social Learning and Consumer Choice
Ningyuan Chen, Anran Li, Kalyan Talluri
Empirical Operations Management
Session J16 Pooled Transportation: Consumer Preferences and System Design
Orchid Ballroom 4205 Kashish Arora, Fanyin Zheng, Karan Girotra
Impact of Food Delivery Platforms on Traditional Restaurants: An Empirical Analysis
Varun Karamshetty, Michael Freeman, Sameer Hasija
How Do Usage and Payment Behavior Interact in Rent-to-Own Business Models? Evidence from Developing Economies
Session chair: Jose Guajardo
Fanyin Zheng Machine Learning in Demand Estimation with Long Tail Data
Pu He, Fanyin Zheng
Logistics & Supply Chain Management
SESSION K01 Information Sharing and Product Quality in Online Markets
Orchid Ballroom 4302 Dongwook Shin, Assaf Zeevi
Information Sharing in the Online Marketplace
Session chair: Hu Huang, Hongtao Zhang
Philippe Chevalier Joint Purchasing Agreements and information sharing for OEM's
Philippe Chevalier, Aadhaar Chaturvedi, Gilles Merckx, Wenli Peng
Logistics & Supply Chain Management
SESSION K02 Assortment Planning Considering Split Orders
Orchid Ballroom 4303 Oya Karasan, Duygu Soylemez, Alper Sen
Assortment Planning when Consumers buy n-packs
Session chair: Ying Cao, Dorothee Honhon
Arieh Gavious The Profiling Game in Border Crossings
Yael Deutsch, Arieh Gavious
Healthcare Operations Management
SESSION K03 Optimality and Robustness of Threshold Policies for Early ICU Transfers
Orchid Junior Ballroom 4212 Carri Chan, Vineet Goyal, Julien Grand-Clement
Does limiting time on ambulance diversion reduce diversions? A data-driven analysis on the role of paramedic compliance and network effect
Session chair: Sarang Deo, Itai Gurvich, Eric Park
Jiayi Liu Drug Abuse and the Internet: Evidence from Craigslist
Jiayi Liu, Anandhi Bharadwaj
Revenue Management & Market Analytics
SESSION K04 On the Futility of Dynamics in Robust Mechanism Design
Orchid Junior Ballroom 4312 Santiago Balseiro, Anthony Kim, Daniel Russo
Pay-as-Bid Procurement Mechanisms for Differentiated Products
Session chair: Je-ok Choi, Daniela Saban, Gabriel Weintraub
Jinglong Zhao Robust Online Resource Allocation: A Competitive Analysis of Service Reservations with Heterogeneous Types
Will Ma, David Simchi-Levi, Jinglong Zhao
Service Operations
SESSION K05 Promotional Design for Small Businesses: the Operational Value of Online Deals
Orchid Ballroom 4201 Simin Li, Kejia Hu, Martin A. Lariviere
Operational Tools for Optimizing Performance of Two-sided Service Platforms
Session chair: Bin Hu, Yuhao Hu, Yunke Mai, Sasa Pekec, Zilong Zou
Tien Mai A Nonlinear Regression and Linear Programming Approach for Multiskill Staffing Optimization in Call Centers
Thuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer
Service Operations
SESSION K06 Effects of Usage-Based Auto Insurance: A Dynamic Mechanism-Design Approach
Orchid Ballroom 4202 Mona Imanpoor Yourdshahy, Hao Zhang, Mahesh Nagarajan
Dynamic Spectrum Capacity Sharing
Session chair: Demet Batur, Jennifer K Ryan, Fujuan Guo, Mehmet C Vuran
Divya Singhvi Sequential Learning of Product Recommendations with Customer Disengagement
Hamsa Bastani, Pavithra Harsha, Georgia Perakis, Divya Singhvi
Smart City Operations
SESSION K07 Do Workers Benefit from Competition Among On-Demand Service Platforms?
Orchid Ballroom 4301 Saif Benjaafar, Shihong Xiao, Xiaotang Yang
Joint Optimization of Maintenance and Reposition for Dockless Bike-Sharing Systems
Session chair: Qiuzhuang Sun, Zhisheng Ye
Vasiliki Kostami To Acquire or Not to Acquire: Balancing Retention and Acquisition in Discretionary Services
Oded Koenigsberg, Vasiliki Kostami
MSOM CONFERENCE Day 2 | SESSIONS K – July 2nd, 2:00 PM - 3:30 PM
Sustainable & Socially Responsible Operations
SESSION K08 On the Range Anxiety for Electric Vehicles: An Empirical Investigation
Orchid Ballroom 4203 Sang Won Kim, Ho-Yin Mak, Marcelo Olivares, Ying Rong
Efficiently Evaluating Targeting Policies: Improving Upon Champion vs. Challenger Experiments
Session chair: Duncan Simester, Artem Timoshenko, Spyros I. Zoumpoulis
Jason Nguyen Supporting Supplier Competitiveness in High Energy Price Environments: The Role of Industry Targeted Interventions
Jason Nguyen, Karen Donohue, Mili Mehrotra
Logistics & Supply Chain Management
SESSION K09 On Product Customization and Returns
Orchid Ballroom 4304 Paolo Letizia, Gokce Esenduran, Anton Ovchinnikov
Implications of Accepting Underperforming Products for Supplier Development Efforts
Session chair: Timofey Shalpegin
Wenjia ZHANG Optimizing The Design of A Production System with Flexible Workforce To Boost Productivity
Yun Fong LIM, Wenjia ZHANG
Innovation & Entrepreneurship
SESSION K10 Designing Resource Competition for Research Project
Melati Junior Ballroon 4011 Pascale Crama, Wenqi Lian
Complain About Too Many Meetings? Performance of Meeting Schedules for Team Coordination
Session chair: Guillaume Roels, Charles Corbett
Mengyang Pan The Role of R&D Managers in Small Biotechnology Firms in Crossing Technical and Science-Market Boundaries
Mengyang Pan, Aravind Chandrasekaran, James Hill, Manus Rungtusanatham
Topics Not Covered by Above Tracks
SESSION K11 Social Sharing with Competition
Melati Junior Ballroon 4111 Yuanchen Su, Yi Zhu, Anthony Dukes
The Power of Like: The Role of Preferred Options in Mitigating the Gambler’s Fallacy
Session chair: Tim de Bree, Georg D. Granic, Qingxia Kong
JUSSI KEPPO Shepherding the Herd
JUSSI KEPPO, VILLE SATOPAA
Service Operations
SESSION K12 Managing Queues with Different Resource Requirements
Orchid Ballroom 4204 Noa Zychlinski, Carri W. Chan, Jing Dong
Prioritization in a multi-server queueing system with impatient customers
Session chair: Huiyin Ouyang, Zhankun Sun, Nilay T. Argon, Serhan Ziya
Ricky Roet-Green The armchair decision: On queue-length information when customers travel to a queue
Refael Hassin, Ricky Roet-Green
Healthcare Operations Management
SESSION K13 Squeeze In: Can Last-Minute OR Reservations Hurt Patient Outcomes?
Orchid Junior Ballroom 4211 Soo-Hoon Lee, Tinglong Dai, Philip H. Phan, Nehama Moran, Jerry Stonemetz
Structural Estimation of Intertemporal Externalities on ICU Admission Decisions
Session chair: Carri Chan, Fanyin Zheng, Yiwen Shen
Yuliu Su Emergency or Primary Care – Understanding Patient Preferences and Overcoming Barriers to Reduce Non-urgent Emergency Visits
Yuliu Su, Shrutivandana Sharma, Semra Ozdemir Van Dyk, Wai Leng Chow, Bikramjit Das, Costas Courcoubetis, Hong-Choon Oh
Revenue Management & Market Analytics
SESSION K14 Dynamic Two-sided Markets: Dealership and Marketplace
Orchid Junior Ballroom 4311 Ningyuan CHEN, Guillermo GALLEGO, Pin GAO, Steven KOU
Bayesian Dynamic Pricing and Subscription Period Selection with Unknown Customer Utility
Session chair: Yuan-Mao Kao, N. Bora Keskin, Kevin Shang
Yuan-Mao Kao Optimizing Market-Level Experimentation via Low-Rank Synthetic Control (Cancelled)
Susan Athey, Mohsen Bayati, Ruoxuan Xiong
Logistics & Supply Chain Management
SESSION K15 Multi-Product Price Optimization Under a General Cascade Click Model
Orchid Ballroom 4305 Xiangyu Gao, Stefanus Jasin, Sajjad Najafi, Huanan Zhang
Click-Based MNL: Algorithmic Frameworks for Modeling Click Data in Assortment Optimization
Session chair: Ali Aouad, Jacob Feldman, Danny Segev, Dennis Zhang
Hanzhang Qin Data-Driven Approximation Schemes for Joint Pricing and Inventory Control Models
Hanzhang Qin, David Simchi-Levi, Li Wang
Empirical Operations Management
SESSION K16 Big Data in Agriculture: The Next Green Revolution or the Lowest Hanging Fruit?
Orchid Ballroom 4205 Canberk Ucel, Marshall L Fisher, John Paul MacDuffie
Impact of the Mobile Channel on Sales Concentration
Session chair: Nitish Jain, Tom Tan
Pradeep Pendem Logistics Performance, Ratings, and its impact on Customer Purchasing Behavior and Sales in E-commerce Platforms
Vinayak Deshpande, Pradeep Pendem
Logistics & Supply Chain Management
SESSION L01 An examination of channel-specific demand sensitivity to delivery lead time and its implication for omni-channel facility network design
Orchid Ballroom 4302 Stanley Lim, Fei Gao, Tom Tan
Optimal Spot Trading Integrated with Quantity Flexibility Contracts
Session chair: Mustafa Cagri Gurbuz, Jianjun Xu
Sandria Weißhuhn Transferring Vendor-Managed Inventory to the Consumer: Benefits, Drivers, and Design of Smart Replenishment Systems
Sandria Weißhuhn, Kai Hoberg
Logistics & Supply Chain Management
SESSION L02 Optimal Subsidies for Development Supply Chains
Orchid Ballroom 4303 Jiayi Joey Yu, Christopher S. Tang, ManMohan S Sodhi, James Knuckles
Disruption and Rerouting in Supply Chain Networks
Session chair: John R. Birge, Agostino Capponi, Peng-Chu Chen
Nikolay Osadchiy The Bullwhip Effect in Supply Networks
Nikolay Osadchiy, William Schmidt, Jing Wu
Healthcare Operations Management
SESSION L03 Positional Flexibility and Consistent Assignment in Long-Term Care Staffing
Orchid Junior Ballroom 4212 Vincent W. Slaugh, Alan A. Scheller-Wolf
Does Competition Help Product Recovery? Evidence from U.S. Drug Shortages
Session chair: Junghee Lee
Michael FREEMAN Continuity of Care versus a Second Opinion: Evidence from the Opioid Crisis
Michael FREEMAN, Katherine BOBROSKE, Anita CATTRELL, Lawrence HUAN, Stefan SCHOLTES
Revenue Management & Market Analytics
SESSION L04 A Conditional Gradient Approach for Nonparametric Estimation of Mixing Distributions
Orchid Junior Ballroom 4312 Srikanth Jagabathula, Lakshmi Subramanian, Ashwin Venkataraman
Aggregation Bias in Estimating Linear and Log-Log Demand Functions
Session chair: Ruoqing Jiang, Zizhuo Wang, Chaolin Yang, Hongsong Yuan, Yaowu Zhang
Mika Sumida An Approximation Algorithm for Network Revenue Management under Nonstationary Arrivals
Yuhang Ma, Paat Rusmevichientong, Mika Sumida, Huseyin Topaloglu
Service Operations
SESSION L05 Strategic Technology Investment and Segmentation in the Aftermarket
Orchid Ballroom 4201 Dong Li
Pricing Capacity Over Time and Recourse Strategies: Facilitate Reselling, Offer Refunds/Options, or Overbook?
Session chair: Gerard Cachon, Pnina Feldman
Kejia (Carrie) Hu Payment Channels Migration Driven by Price Incentive and Consumption Needs
Kejia (Carrie) Hu, Shoufeng Ma, Shuai Ling, Ning Jia
Service Operations
SESSION L06 Effcient Inaccuracy: User-Generated Information Sharing in a Queue
Orchid Ballroom 4202 Jianfu Wang, Ming Hu
Controlling congestion when consumers choose their service time
Session chair: Pnina Feldman, Ella Segev
Bingnan LU Flexibly Serving A Finite Number of Heterogeneous Jobs in A Tandem System
Yun Fong LIM, Bingnan LU, Rowan WANG, Wenjia ZHANG
Smart City Operations
SESSION L07 Data-Driven Order Assignment for Last Mile Delivery
Orchid Ballroom 4301 Sheng Liu, Long He, Zuo-Jun Max Shen
Coordinated Logistics with Drones for Last Mile Delivery
Session chair: Dongwook Kim, Gwang Kim, Ilkyeong Moon
Shadi SHARIF AZADEH Multi-modal on-demand city Logistics for the Last Mile Delivery
Shadi SHARIF AZADEH, Benoit MONTREUIL, Yousef MAKNOON
MSOM CONFERENCE Day 12| SESSIONS L – July 2nd, 4:00 PM - 5:30 PM
Sustainable & Socially Responsible Operations
SESSION L08 Selling Generation Products with P2P Used Goods Markets Implications of The Trade-in Remanufacturing Program
Orchid Ballroom 4203 Chang Dong, Qian Liu
The Impact of Input- vs. Output-based Farm Subsidies on Farmer Welfare and Income Inequality in Developing Economies
Session chair: Christopher S. Tang, Yulan Wang, Ming Zhao
Fang Fang Block Ownership in Vertical Relationships in the Presence of Downstream Competition
Fang Fang, Baojun Jiang, Jiong Sun
Logistics & Supply Chain Management
SESSION L09 Go Wide or Go Deep? Assortment Strategy and Order Fulfillment in Online Retail
Orchid Ballroom 4304 Sanjith Gopalakrishnan, Moksh Matta, Mona Imanpoor Yourdshahy
An order-first-split-second approach to an application of the multiple traveling salesman problem
Session chair: Philipp Baumann, Norbert Trautmann
Tauhid Zaman The Impact of Bots on Opinions in Social Networks
Tauhid Zaman, Zakaria el Hjouji, D. Scott Hunter, Nicolas Guenon des Mesnards
Innovation & Entrepreneurship
SESSION L10 The Role of Participation in Innovation Contests
Melati Junior Ballroon 4011 Konstantinos Stouras, Jeremy Hutchison-Krupat, Raul Chao
New Venture Creation: A Drift-Variance Diffusion Control Model
Session chair: Zhengli Wang, Stefanos Zenios
Evgeny Kagan Entrepreneurial Market Search
Evgeny Kagan, Stephen Leider, Bill Lovejoy
Service Operations
SESSION L11 Democracy on the Line: Polling Place Closures and their Estimated Impact on Wait Times in the 2016 Presidential Election in Georgia
Melati Junior Ballroon 4111 Dawson Kaaua, Gerard Cachon
Surge Price or Subsidy? Information Sharing or Suggestion? A Behavioral Investigation of Workers’ Relocation in On-Demand Platforms
Session chair: Zhong-Zhong Jiang, Guangwen Kong, Yinghao Zhang
Galit B. Yom-Tov Do Customer Emotions Affect Worker Productivity? An Empirical Study of Emotional Load in Online Customer Contact Centers
Daniel Altman, Galit B. Yom-Tov, Shelly Ashtar, Marcello O. Olivares
Service Operations
SESSION L12 Persuading Customers to Buy Early: The Value of Personalized Information Provisioning
Orchid Ballroom 4204 Kimon Drakopoulos, Shobhit Jain, Ramandeep Randhawa
Harnessing the Double-edged Sword via Routing: Information Provision on Ride-hailing Platforms
Session chair: Leon Yang Chu, Zhixi Wan, Dongyuan Zhan
Wei Qi Charging Electric Vehicle Sharing Fleet
Long He, Guangrui Ma, Wei Qi, Xin Wang
Healthcare Operations Management
SESSION L13 Hospital Readmissions Reduction Program does not provide the right incentives: Issues and remedies
Orchid Junior Ballroom 4211 Kenan Arifoglu, Hang Ren, Tolga Tezcan
Managing public-private partnerships for the development of drugs for neglected diseases
Session chair: Rongrong Luo, Shantanu Bhattacharya, Niyazi Taneri, Ying Xu
Yunchao Xu On Withholding Capacity from Strategic Patients
Yunchao Xu, Mor Armony, Nan Liu
Revenue Management & Market Analytics
SESSION L14 Real-Time Spatial Dynamic Pricing for Balancing Supply and Demand in a Network
Orchid Junior Ballroom 4311 George Chen, Murray Lei, Stefanus Jasin
Spatial Price Integration in Competitive Markets with Capacitated Transportation Networks
Session chair: John R. Birge, Timothy C.Y. Chan, J. Michael Pavlin, Ian Yihang Zhu
Ian Yihang Zhu Dynamic Pricing of Relocating Resources in Large Networks
Santiago Balseiro, David Brown, Chen Chen
Logistics & Supply Chain Management
SESSION L15 High-Low Promotion Policies for Peak-End Demand Models
Orchid Ballroom 4305 Tamar Cohen-Hillel, Kiran Panchamgam, Georgia Perakis
Structural results for average-cost inventory models with Markov-modulated demand and partial information
Session chair: Harun Avci, Kagan Gokbayrak, Emre Nadar
Tarek Abdallah Demand Estimation under the Multinomial Logit Model from Sales Transaction Data
Tarek Abdallah, Gustavo Vulcano
Empirical Operations Management
SESSION L16 Competitive Intelligence from Public Data: Application to Facility Location
Orchid Ballroom 4205 Kalyan Talluri, Muge Tekin
Optimizing assortment size and variety in online platforms
Session chair: Abhinav Sinha, Yash Kanoria, Fanyin Zheng, Zhenyu Lai
Kai Hoberg Go Right, Go Straight? Drivers of Missed Time Windows in Last Mile Delivery
Kai Hoberg, Christian Carreri, Jakob Heinen
Table Assigned
1 Product quality, satisfaction and customers’ repurchase intentions: The moderating role of product defects
Ramesh Roshan Das Guru, Marcel Paulssen
2 Demand of Farmers for Apple Insurance and Analysis of Factors Influencing Demand
Liu Xinran, M Shakhawat Hussain
3 Knowledge flow and the industry structure in the semiconductor industry
Hiroki Sano
4 Strategic Behavior of Wind Farms in a Competitive Electricity Market
Ali Shantia, Owen Wu, Roman Kapuscinski
5 Dynamic Capabilities and Responsiveness: Moderating Roles of Organization Structures and Environmental Dynamism
Ritu Singh, Prof. Parikshit Charan
6 Customer's Abnormal Inventory and Supplier's Earnings Quality
Wai Ho Chan, Cheuk Kwong Fok, Liming Liu
7 Joint Order and Pricing Decisions with Value-at-risk Consideration
Long Ren, Qing Ding,
8 Home HealthCare Integrated Staffing and Scheduling
Maria I. Restrepo, Louis-Martin Rousseau, Jonathan Vallée
9 Implementation Mechanism of E-healthcare Service Productization Using Dual Perspective of Service Supply Chain
Qin Rui,Jian Zhao-quan, Goh Mark
10 New decomposition methods for the home care scheduling with predefined visits
Florian Grenouilleau, Nadia Lahrichi, Louis-Martin Rousseau
11 A study on the Enterprise Approach for the Humanitarian Supply Chain using Agent-Based Simulation
Anchal Patil,Jitendra Madaan
12 Decision-making and Humanitarian Operation Management: Perspective of China
Xiang Wang, Xihui Wang
13 Analysis of Factors Influencing the Industrialization of University Scientific and Technological Achievements
Wang Xiaomei, Bai Lijuan, M Shakhawat Hussain
14 Interpretive structural modelling of bamboo structural applications and strategic planning for unlocking India’s Northeast Region
Syed Zulfi, Prof Sushil
15 Sourcing Decision for Click and Collect Points
Yale T. Herer
16 Information Sharing from the Retail Platforms with Reseller, Marketplace and Hybrid Options
Quan (Jinghan) Tian
17 Multi-objective Flexible Manufacturing Scheduling: mathematical modeling and solving approach
Shima Javanmard, Sasan Barak
18 Optimal capacity rationing policy for a container leasing system with multiple kinds of customers and substitutable containers
Xufeng Yang, Juliang Zhang, Wendy Jiao, Hong Yan
19 Multi-Objective Optimization for Upstream Oil & Gas Supply Chains under Price and Demand Uncertainty
Ahmed Attia, Salih Duffuaa
20 Information Sharing in E-tailing Supply Chain for Fresh Produce with Freshness-keeping Effort and Value-added Service
Molin Liu, Bin Dan, Shuguang Zhang, Songxuan Ma
21 Online Manufacturer's Offline Channel Entry Strategy Considering Product Competing and Retail Service
Haiyue Zhang, Bin Dan, Zili Guan, Shuguang Zhang, Xumei Zhang
22 An integrated inventory model for supply chain management of single-vendor single-manufacturer with variable demand, production cost, and setup cost
Ahmed Ghaithan
23 A simple payoff allocation mechanism achieves efficiency and stability in Supply Chain Games (Cancelled)
Adel Elomri
24 Stable Group Purchasing Organizations of Service-Dependent Demand
Dan Xiao, Yong-Wu Zhou
25 The Impact of Internet of Things and Big Data on Supply Chain Management
M SHAKHAWAT HUSSAIN, WANG XIAOMEI
26 A heuristic algorithm for the container pre-marshalling problem with time-window
Ning Wang, Lili Yu
MSOM CONFERENCE Day 1 | POSTER SESSIONS 1 – July 1st, 3:30 PM - 4:00 PM
27 Research on the recycling of sharing bikes based on time dynamics series, individual regrets and group efficiency
Xiaohui Ji
28 How a dual -channel manufacturer's Internet referral affects the retailer's demand information sharing strategy?
Xiao Deng, Haiyan Xu
29 Dynamic pricing and production in dual-channel with stochastic cost learning
Fen Lu, Xueyi Ai, Tianwei Huang, Yajuan Wang, Yuan Shao
30 Robust Optimisation of Dry Port Location in Container Shipping Industry
Kamran Sarmadi, Mehdi Amiri-Aref, Jingxin Dong
Table Assigned
1 Coordinated Care for Mental and Physical Health
Sandeep Rath, Jayashankar M. Swaminathan
2 A new medical staff allocation via simulation optimization for an emergency department
Wenjie CHEN, Hainan GUO, Kwok-Leung TSUI
3 Impacts of urgent calls for blood on the resilience of blood supply chains
Zahra Hosseinifarda, Babak Abbasib, Masih Fadakib, Nigel M. Clayc
4 Managing uncertainty of demand prediction using customized assortment: A real-world example
Zahra Saberi, Omar Hussain, Morteza Saberi, Elizabeth Chang
5 Advance Selling under Single Product Rollover with Stategic and Myopic Customers
Yunlong Peng, Yongbo Xiao, Chen Hu
6 A comparative empirical study of discrete choice models in retail operations
Gerardo Berbeglia, Agustin Garassino, Gustavo Vulcano
7 How Inter-category Complementarities affect Sales Revenue Volatility in a Retail Product Network
Jack Cadeaux, Pei-Yu (Amy) Chien
8 Monitoring or renegotiation in software outsourcing contracts?
He Huang, Minhui Hu, Robert J. Kauffman, Hongyan Xu
9 Effects of service quality on training effectiveness: Evidence from vocational training institution in Taiwan
Pei-Wen Chen, Wei Hsu, Wen-Ping Fan
10 Managing Security Outsourcing in the Presence of Strategic Hackers
Yong Wu, Junlin Duan
11 Value Co-Creation Model and Adaptation of Halal Concepts in Logistics Services
Liane Okdinawati, Togar M. Simatupang, Yuliani Dwi Lestari
12 Managing Customer Churn via Service Mode Control
Jiaqi Lu, Yash Kanoria, Ilan Lovel
13 Do Ratings Cut Both Ways? Impact of Bilateral Ratings on Platforms
Chen Jin, Kartik Hosanagar, Senthil Veeraraghavan
14 Production Quality Prediction in Smart Manufacturing based on the Big Data Predictive Analytics with AI
Sheng-Siang Kao, Shih-Che Lo
15 Efficient Strategic-Level Repositioning in Vehicle-Sharing Networks
Mahsa Hosseini, Joseph Milner, Gonzalo Romero
16 One-Way or Round Trip? On the Costs and Benefits of One-Way Vehicle Sharing Systems
Hanlin Liu, Saif Benjaafar
17 Revenue Models and Capacity Decisions in the Internet Value Chain
Sudha Madhavi Dastrala, Rajeev R.Tripathi
18 Financial interaction measurement and pressure transfer among upstream and downstream companies in a supply chain - A case of an automobile industry
Mei-Chun Mou,Hueimei Liang,Yichun Lai,I-Hsuan Fang
19 Research on Shanghai Industry Supervision and Management based on Machine Learning and SPC Model
Yao Chen, Jinfei Wang, Tong Xu
20 Organization theory in humanitarian supply chain: a systematic literature review
Chandra Prakash, Parikshit Charan, Sumeet Gupta
21 A Genetic Algorithm for Maximizing Sustainability through Associating Cities with Sustainable Drone Operations
Long-Fei Chen
22 Waste-minimization approach in supply chains
Sara Rezaee Vessal
23 Collaborative organic farming in emerging economies: Advantages, challenges, and opportunities
Sean (Sobhan) Asian, Ashkan Hafezalkotob, Jubin Jacob John
24 Revenue Management in a Refurbishing Duopoly with Cannibalization
Nughthoh Arfawi Kurdhi, Shaunak Dabadghao, Jan C. Fransoo
25 The evaluation method of low-carbon tourist attractions in fuzzy environment
Taoning Liu
26 Simulation optimization for emergency strategy of berth scheduling in the port
MSOM CONFERENCE Day 2 | POSTER SESSIONS 2 – July 2nd, 3:30 PM - 4:00 PM
Wang Xiaomei, Li Peng, Qu Rong, M Shakhawat Hussain, Liu Xinran
27 Stochastic differential game formulation on optimal reinsurance and investment problem under the Heston model (Cancelled)
Haiying Zhou, Huainian Zhu
28 Service Level Agreement with Dynamic Inventory Policy
Zahra Hosseinifard