Customer Experience: Postcards From The Edge And What

They Mean For Researchers

Adrian Swinscoe

MRXTalks Live

24th Jan 2017

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Postcards From The Edge

AssumptionsCross-Border & Cultural Differences

EmotionsThe Forgotten

The Map Is Not The TerritoryEthics

BalanceHabituation

OpportunitiesQ&A

Agenda

Source: https://www.flickr.com/photos/38834306@N00/2548218258/

“Your assumptions are your windows on

the world. Scrub them off every once

in a while, or the light won't come in.”

Alan Alda

Assumptions

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Cross-Border & Cultural Differences

Emotions

Source: https://www.flickr.com/photos/32323502@N00/26931016384/ , https://www.flickr.com/photos/71727291@N00/499222002/ and https://www.flickr.com/photos/60652642@N00/4037299931/

“Your assumptions are your windows on

the world. Scrub them off every once

in a while, or the light won't come in.”

Alan Alda

The Forgotten

The map is not the territorySource: https://www.flickr.com/photos/16956705@N05/27040460354/

Ethics

Source: https://farm6.staticflickr.com/5688/21773060701_75cbf7deff_o.jpg

Balance

Source: https://www.flickr.com/photos/38869431@N00/8331686714/

Habituation

Source: https://www.flickr.com/photos/58953999@N00/13289570443/

Opportunities

Thank You

Source: https://www.flickr.com/photos/39415781@N06/7888171192/

That’s All Folks!

Questions?

My Contact Details

If you would like to discuss any of the content today please get in touch:

http://www.adrianswinscoe.com/

Mobile: 07971 608821

adrian@adrianswinscoe.com

https://twitter.com/adrianswinscoe

https://www.linkedin.com/in/adrianswinscoe