Preston, Blackpool, East Midlands, Kendal, Kirkby Lonsdale, Lancaster and Southport

www.mooreandsmalley.co.uk

Join our conversation @MooreandSmalley

Chartered accountants & business advisers

99% 96% 97% 95%

Have we...

Relationship with clients

Delivering outstanding client service is at the heart of everything we do, which is why our annual client satisfaction survey and its findings are of great importance to us. Client feedback helps us to constantly improve and strive to be the best we can be which is one of our core values. Our results are shown below:

Moore and Smalley

2015 client satisfaction survey results

Been professional & ethical in all our dealings?

Delivered whatwas promised?

Developed a good relationship with you?

Provided clear advice?

94%

Frequency of contact with someone at Moore and Smalley

Monthly

Quarterly

Every 6 months

Yearly

Other

KEY

Overall how satisfied are you that Moore and Smalley:

Show an interest in your business? 4.2/5

Treat you as an important client? 4.2/5

4.2 /5Meet your expectations?

4.2 /5Listen to you and understand your goals?

4.1 /5Understand your business priorities?

4.0 /5Understand your industry?

4.1 /5Deliver outstanding client service?

19%

22%

26%

12%

20%

of our clientswould confidently

recommend us

Communication

Preston, Blackpool, East Midlands, Kendal, Kirkby Lonsdale, Lancaster and Southport

www.mooreandsmalley.co.uk

Join our conversation @MooreandSmalley

Chartered accountants & business advisers

In terms of the way we communicate with you, do we…

Communicate e�ectively with sta� at all levels?

Instil confidence in your management?

Provide you with relevant information?

Keep you informed?

4.7/5 4.6/5 4.7/5 4.6/5

8.9/10 Overall satisfaction score

KnowledgeApproachable and friendly

What is the strongest aspect of our service?

ProactiveContinuityReliable

Technically adeptExpertise TRUSTWORTHY

Loyal

ACCESSIBILITY

Caring

RELATIONSHIPS

CUSTOMER SERVICE

Informative

EFFICIENT

PROMPTNESSS O U N D A D V I C E

Helpful

Pragmatic approach

DELIVER WHAT IS PROMISED

PatienceC O M P E T E N T

U N D E R S TA N D I N G

Professional