MOO CSR Infographic External 01 -...
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Preston, Blackpool, East Midlands, Kendal, Kirkby Lonsdale, Lancaster and Southport www.mooreandsmalley.co.uk Join our conversation @MooreandSmalley Chartered accountants & business advisers 99 % 96 % 97 % 95 % Have we... Relationship with clients Delivering outstanding client service is at the heart of everything we do, which is why our annual client satisfaction survey and its findings are of great importance to us. Client feedback helps us to constantly improve and strive to be the best we can be which is one of our core values. Our results are shown below: Moore and Smalley 2015 client satisfaction survey results Been professional & ethical in all our dealings? Delivered what was promised? Developed a good relationship with you? Provided clear advice? 94% Frequency of contact with someone at Moore and Smalley Monthly Quarterly Every 6 months Yearly Other KEY Overall how satisfied are you that Moore and Smalley: Show an interest in your business? 4.2 /5 Treat you as an important client? 4.2 /5 4.2 /5 Meet your expectations? 4.2 /5 Listen to you and understand your goals? 4.1 /5 Understand your business priorities? 4.0 /5 Understand your industry? 4.1 /5 Deliver outstanding client service? 19% 22% 26% 12% 20% of our clients would confidently recommend us
Transcript of MOO CSR Infographic External 01 -...
Preston, Blackpool, East Midlands, Kendal, Kirkby Lonsdale, Lancaster and Southport
www.mooreandsmalley.co.uk
Join our conversation @MooreandSmalley
Chartered accountants & business advisers
99% 96% 97% 95%
Have we...
Relationship with clients
Delivering outstanding client service is at the heart of everything we do, which is why our annual client satisfaction survey and its findings are of great importance to us. Client feedback helps us to constantly improve and strive to be the best we can be which is one of our core values. Our results are shown below:
Moore and Smalley
2015 client satisfaction survey results
Been professional & ethical in all our dealings?
Delivered whatwas promised?
Developed a good relationship with you?
Provided clear advice?
94%
Frequency of contact with someone at Moore and Smalley
Monthly
Quarterly
Every 6 months
Yearly
Other
KEY
Overall how satisfied are you that Moore and Smalley:
Show an interest in your business? 4.2/5
Treat you as an important client? 4.2/5
4.2 /5Meet your expectations?
4.2 /5Listen to you and understand your goals?
4.1 /5Understand your business priorities?
4.0 /5Understand your industry?
4.1 /5Deliver outstanding client service?
19%
22%
26%
12%
20%
of our clientswould confidently
recommend us
Communication
Preston, Blackpool, East Midlands, Kendal, Kirkby Lonsdale, Lancaster and Southport
www.mooreandsmalley.co.uk
Join our conversation @MooreandSmalley
Chartered accountants & business advisers
In terms of the way we communicate with you, do we…
Communicate e�ectively with sta� at all levels?
Instil confidence in your management?
Provide you with relevant information?
Keep you informed?
4.7/5 4.6/5 4.7/5 4.6/5
8.9/10 Overall satisfaction score
KnowledgeApproachable and friendly
What is the strongest aspect of our service?
ProactiveContinuityReliable
Technically adeptExpertise TRUSTWORTHY
Loyal
ACCESSIBILITY
Caring
RELATIONSHIPS
CUSTOMER SERVICE
Informative
EFFICIENT
PROMPTNESSS O U N D A D V I C E
Helpful
Pragmatic approach
DELIVER WHAT IS PROMISED
PatienceC O M P E T E N T
U N D E R S TA N D I N G
Professional
