Aclean, fresh house shouldn’t have to be a luxury,but when a home is the epicenter of family activity,

house-cleaning becomes overwhelming. Opened in1998, Donna Reilly’s Molly Maid franchise offersclients the satisfaction of having both quality family timeand a spotless home.

Serving more than 500 clients throughout AnneArundel County, its Ms. Reilly’s philosophy of providingconsistent, professional customer service that enablesher Molly Maid franchise to thrive. From one-time toweekly, bi-weekly, tri-weekly and monthly cleanings,Ms. Reilly understands that each customer perceivescleanliness differently. “Providing flexible, personalizedservice allows us to accommodate our customers’needs,” explains Ms. Reilly.

Molly Maid not only provides a long list ofstandard services such as dusting and vacuuming, they

also clean refrigerators, ovens and wash windowswhen requested. Ms. Reilly personally tests everycleaning product and uses only the industry’s best -without heavy perfumes. “To me, a clean home smellsgood on its own,” she says.

Because home security is paramount, every MollyMaid cleaning professional is screened, bonded andinsured. For easy identification, cleaning professionalsarrive wearing a uniform and drive distinctive MollyMaid cars. “Our customers trust us with keys to theirhome. We guard those keys and ensure each client’shome is well cared for and secure,” assures Ms. Reilly.

Ms. Reilly keeps in constant contact with customersto guarantee their satisfaction, making adjustmentswhen required. “The secret to customer service is goodcommunication,” she says. “This allows us tounderstand and meet our clients’ needs.”

Ms. Reilly enumerates, “We get good feedback

from our clients; after 12 years in business, I’m proudto say I still have my first customer.”

As testament to Ms. Reilly’s diligent work ethic andthe quality of her service, her operation serves as atraining center for new franchise owners. Subsequently,she was named Trailblazer of the Year in 2007, a titlebestowed to franchise owners who excel at mentoringother Molly Maid owners nationwide.

In 2002, Ms. Reilly received the Shining Star,recognizing her franchise as the best of the year withinthe Molly Maid organization. A reflection of her owndedication to quality, in 2008 and 2009 Ms. Reilly’semployees received nationwide acknowledgementearning Molly Maid’s Home Service Professional of theYear, and were runners up in 2010. “This is not only anaward-winning business, but also an award-winningstaff,” shares Ms. Reilly.

Ms. Reilly’s mission is for Molly Maid to be themost recognized, admired and respected name inhome cleaning. In 2009 and 2010 she achieved thatmission when The Capital Gazette newspaper readersvoted Molly Maid the “Best Cleaning Service.”

Because Ms. Reilly believes every home should beas safe as it is clean, she sits on the Board of Directorsfor the Ms. Molly Foundation – an organization startedby Molly Maid, Inc., to support victims of domesticviolence. A portion of every cleaning fee goes towardthe Foundation and directly benefits Arden House, alocal domestic violence shelter. “It is essential to servenot only our customers, but also our community,”she says.

“We get good feedback from our clients;after 12 years in business, I’m proud to say Istill have my first customer.”

Molly Maid

Molly Maid1298 Bay Dale Drive, Suite 215

Arnold, MD 21012410-349-8080

www.mollymaid.com

Pictured from left: Andrea Rosales, Stephanie Stansbury,Donna Reilly and Michael Reilly

22 Photography: Coyle Studios

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