Post on 17-Dec-2015
“MMFI”
“What am I going to say next?”vs.
“What could I ask?”
“MMFI”
More advice on LISTENING…
LISTENING to HELP…
Sincere vs. Insincere Questioning…
Be OPEN to CRITICISM…
Handling Complaints
Much of what I just described is REACTING to communications…
COMMUNICATION PLANNING
Communicating at Work – Adler/Elmhorst
Asking for a raise…
What about Noise?
Air conditioning broken?
Is he/she hard of hearing?
Car accident en route to work?
Current challenges at work?
What context?
Physical context
Social context
Chronological context
Cultural messages
For example…
Which channel?
E-mail?
Letter/Note?
Phone call?
Face-to-face?
Consider Your AUDIENCE
“We surveyed the managing partners…”
(Steve Harvey)
“MMFI”
- What do you do?
- How did you get started in your business?
- What do you enjoy most about your profession?
-What trends do you see coming?-What ways have you found most effective in
promoting your business?-How can I know if somebody I am talking to would
be a good prospect for you?
www.socialnetworkingskills.com/
DRESS CODE –
In particular,
“Business Casual”
HER:
“gauzey,” low-cut top
top is brown, pants are ???
no belt
HIM:
shirt untucked, appears too small
corduroys (riveted)
totally unbuttoned shirt collar
“cowboy” belt buckle ???
“fatigue” pants?
“(She) and (He) in their stylish business casual office attire.”
Business Casual/Fairfield County Business Casual
“Business Casual is in the Eye of the Employer”
“Client + 1”
Business APPROPRIATE
A Voice Mail Exercise
Outgoing Greeting
Name
Date
Status (not TOO detailed)
Option out
“Thanks for using my voicemail!”
“Smile when you speak”
“Hi this is Mark Zampino. Today is Wednesday, February 6.
I’ll be in the office all morning, then I’ll be presenting a seminar at Southern
Connecticut State University during the afternoon.
Please leave your message, or press zero to speak with another staff person…and thanks
for using my voicemail.”
Leaving a Voice Mail
-Speak with energy, and “smile”
-Leave your name
-Date/time you called
-BRIEF message (why you called)
-Next step (you call/they call)
-Leave your number (twice – slowly first, then “regular speed”)
ADVANTAGE –
“I’ll call you back”
Don’t DIVEBOMB…